Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP). For ProNavigator status, please visit https://status.pronavigator.ai/

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
API GATEWAY Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
APP EVENTS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
AUTOMATED BUILDS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
BUILD PROMOTION Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CERTIFICATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CI MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CLOUD DATA ACCESS (CDA) Operational
Frankfurt Operational
London Operational
Montréal Operational
N. Virginia Operational
Ohio Operational
Paris Operational
Sydney Operational
Tokyo Operational
Oregon Operational
DATABASE BACKUPS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE HOME (GWH) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
Paris - Data Studio Operational
Paris - Explore Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
Paris - Data Studio Operational
Paris - Explore Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
GUIDEWIRE HUB Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational
N. Virginia - Canvas Operational
N. Virginia - Compare Operational
Sydney - Canvas Operational
Sydney - Compare Operational
GWCP COMPUTE INFRASTRUCTURE Operational
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Operational
N. Virginia - Delta2 Operational
N. Virginia - Delta4 Operational
N. Virginia - Delta8 Operational
N. Virginia - Gamma2 Operational
Oregon - Delta2 Operational
Oregon - Gamma2 Operational
Oregon - Gamma4 Operational
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
N. Virginia - Delta6 Operational
Cape Town - Delta2 Operational
Oregon - Xi1 Operational
N. Virginia - Xi1 Operational
HIGH VOLUME QUOTING (HVQ) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
INTEGRATION GATEWAY Operational
Montréal - Admin Service (IAS) Operational
Montréal - UI Operational
N. Virginia - Admin Service (IAS) Operational
N. Virginia - UI Operational
Paris - Admin Service (IAS) Operational
Paris - UI Operational
Sydney - Admin Service (IAS) Operational
Sydney - UI Operational
Tokyo - Admin Service (IAS) Operational
Tokyo - UI Operational
Zurich - Admin Service (IAS) Operational
Zurich - UI Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
LIFECYCLE MANAGER (LCM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
NETWORK PERMISSIONS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PLANETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PREDICT Operational
Cape Town - Scoring Operational
Cape Town - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
Sydney - UI Operational
Sydney - Scoring Operational
QUALITY GATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
REPOSITORY SETTINGS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SECRETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
STORAGE ACCESS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SUBMISSION INTAKE (SI) Operational
N. Virginia Operational
VARIABLES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
BUILD MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE RULES SERVICE Operational
Paris - Design Operational
Montréal - Runtime Operational
Sydney - Runtime Operational
Zurich - Design Operational
Tokyo - Design Operational
N. Virginia - Runtime Operational
Tokyo - Runtime Operational
Zurich - Runtime Operational
Montréal - Design Operational
Paris - Runtime Operational
N. Virginia - Design Operational
Sydney - Design Operational
SCIM CONNECT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Operational
Cape Town - Alpha1 Operational
Cape Town - Beta1 Operational
Frankfurt - Alpha1 Operational
Frankfurt - Beta1 Operational
London - Alpha1 Operational
London - Beta1 Operational
Montréal - Alpha1 Operational
Montréal - Alpha3 Operational
Montréal - Beta1 Operational
N. Virginia - Alpha1 Operational
N. Virginia - Beta3 Operational
N. Virginia - Beta1 Operational
N. Virginia - Chi1 Operational
N. Virginia - Epsilon1 Operational
N. Virginia - Epsilon3 Operational
N. Virginia - Zeta1 Operational
N. Virginia - Zeta3 Operational
Oregon - Beta1 Operational
Oregon - Epsilon1 Operational
Paris - Alpha1 Operational
Paris - Beta1 Operational
Sydney - Alpha1 Operational
Sydney - Beta1 Operational
Tokyo - Alpha1 Operational
Tokyo - Beta1 Operational
Zurich - Alpha1 Operational
Zurich - Beta1 Operational
N. Virginia - Epsilon5 Operational
N. Virginia - Zeta5 Operational
N. Virginia - Beta5 Operational
DATAMASKING (DM) Operational
N. Virginia Operational
Montréal Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GDP STREAMING INFRASTRUCTURE Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Frankfurt Operational
London Operational
Ohio Operational
Oregon Operational
Tokyo Operational
PLATFORM USAGE DASHBOARD Operational
Montréal - Runtime Operational
Montréal - UI Operational
N. Virginia - Runtime Operational
N. Virginia - UI Operational
Paris - Runtime Operational
Paris - UI Operational
Sydney - Runtime Operational
Sydney - UI Operational
Tokyo - Runtime Operational
Tokyo - UI Operational
Zurich - Runtime Operational
Zurich - UI Operational
SCHEMA EDITOR Operational
Montréal Operational
Zurich Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
ACCESS MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Guidewire Predictive Analytics Production APAC - Sydney Mar 14, 2026 07:00-13:00 UTC

Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Mar 10, 2026 - 06:19 UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar 14, 2026 14:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 2026 - 16:11 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Dec 16, 2025 - 11:19 UTC

Guidewire Predictive Analytics Production EMEA - London & Capetown Mar 14, 2026 16:00 - Mar 15, 2026 00:00 UTC

Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Mar 10, 2026 - 06:16 UTC

Guidewire Predictive Analytics Production AMER - Montreal Mar 14, 2026 22:00 - Mar 15, 2026 04:00 UTC

Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Mar 10, 2026 - 06:13 UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar 14, 2026 23:00 - Mar 15, 2026 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 2026 - 16:12 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Dec 16, 2025 - 11:20 UTC

Guidewire Predictive Analytics Production AMER- USA Mar 15, 2026 01:00-04:00 UTC

Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Mar 10, 2026 - 06:10 UTC

INOW GWCP disruptive maintenance (NON PROD) Mar 15, 2026 06:00-12:00 UTC

Standard maintenance will be performed Sunday, Mar 14 2025 from 2200 to Mar 15 2025 0400 PST.

Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Posted on Feb 10, 2026 - 19:39 UTC

INOW GWCP disruptive maintenance (PRE PROD) Mar 15, 2026 06:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 17:10 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 13:44 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 2026 - 13:42 UTC
Scheduled - Standard maintenance will be performed Sunday, Mar 14 2025 from 2200 to Mar 15 2025 0400 PST.

Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Feb 10, 2026 - 19:41 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar 15, 2026 06:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 20, 2026 - 10:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 2026 - 16:12 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Dec 16, 2025 - 11:21 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar 16, 2026 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 16, 2025 - 11:22 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD) Mar 16, 2026 05:00-10:00 UTC

Maintenance will incur a temporary outage to Customer Teamcity Instances.
Posted on Mar 12, 2026 - 16:27 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar 16, 2026 19:00 - Mar 17, 2026 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 17, 2025 - 09:57 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar 18, 2026 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar 18, 2026 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

INOW GWCP disruptive maintenance (PROD) Mar 22, 2026 06:00-12:00 UTC

Standard maintenance will be performed Sunday, Mar 21 2025 from 2200 to Mar 22 2025 0400 PST.

Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Posted on Feb 13, 2026 - 01:34 UTC

GWCP Production APAC Tenant (v.1.120) Mar 28, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP Production EMEA Tenant (v.1.120) Mar 28, 2026 23:00 - Mar 29, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar 29, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar 30, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar 30, 2026 19:00 - Mar 31, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr 1, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr 1, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 05, 2026 - 04:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr 11, 2026 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 14, 2026 - 00:28 UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr 11, 2026 23:00 - Apr 12, 2026 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 14, 2026 - 00:28 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr 12, 2026 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 14, 2026 - 00:28 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr 13, 2026 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 14, 2026 - 00:28 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr 13, 2026 19:00 - Apr 14, 2026 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 14, 2026 - 00:28 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr 15, 2026 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 16, 2026 - 08:59 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr 15, 2026 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 16, 2026 - 08:59 UTC

GWCP Production APAC Tenant (v.1.122) Apr 25, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 25, 2026 - 19:27 UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr 25, 2026 23:00 - Apr 26, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 28, 2026 - 01:08 UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr 26, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 28, 2026 - 01:08 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr 27, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 28, 2026 - 01:08 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr 27, 2026 19:00 - Apr 28, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 28, 2026 - 01:08 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr 29, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 29, 2026 - 13:37 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr 29, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 29, 2026 - 13:37 UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May 9, 2026 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 09, 2026 - 00:28 UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May 9, 2026 23:00 - May 10, 2026 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 09, 2026 - 00:28 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May 10, 2026 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 09, 2026 - 22:23 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May 11, 2026 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 10, 2026 - 09:05 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May 11, 2026 19:00 - May 12, 2026 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 10, 2026 - 21:28 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May 13, 2026 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 12, 2026 - 07:34 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May 13, 2026 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 13, 2026 - 16:28 UTC

GWCP Production APAC Tenant (v.1.124) May 23, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 22, 2026 - 22:54 UTC

GWCP Production EMEA Tenant (v.1.124) May 23, 2026 23:00 - May 24, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 23, 2026 - 09:51 UTC

GWCP Production AMER/CAN Tenant (v.1.124) May 24, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 23, 2026 - 09:51 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.125) May 25, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 24, 2026 - 09:33 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.125) May 25, 2026 19:00 - May 26, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 25, 2026 - 09:19 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.125) May 27, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 27, 2026 - 13:17 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.125) May 27, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 27, 2026 - 13:17 UTC
Mar 12, 2026

No incidents reported today.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Guidewire Cloud Home (IG Apps) Service Interruption Affecting Multiple Customers in all Regions and Environments
Postmortem - Read details
Mar 11, 10:06 UTC
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Mar 9, 15:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 12:47 UTC
Update - Issue resolved for customers in Andromeda, Cartwheel, Whirlpool, Butterfly and Circinus. We are continuing to implement a fix for other customers.
Mar 9, 12:42 UTC
Update - Issue resolved for customers in Andromeda, Cartwheel, Whirlpool and Butterfly. We are continuing to implement a fix for other customers.
Mar 9, 12:32 UTC
Update - Issue resolved for customers in Andromeda, Cartwheel and Whirlpool. We are continuing to implement a fix for other customers.
Mar 9, 12:30 UTC
Update - We are continuing to work on a fix for this issue.
Mar 9, 12:23 UTC
Update - Issue resolved for customers in Andromeda and Cartwheel. We are continuing to implement a fix for other customers.
Mar 9, 11:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 9, 11:45 UTC
Update - We are continuing to investigate this issue.
Mar 9, 10:30 UTC
Update - We are continuing to investigate a potential issue within Guidewire Cloud Home (IG Apps) that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.
Mar 9, 09:24 UTC
Investigating - Guidewire Support is aware of an issue with Guidewire Cloud Home (IG Apps) that is causing access issues for some customers in all regions and environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Mar 9, 09:05 UTC
Mar 8, 2026
INOW GWCP non disruptive maintenance (PROD)
Completed - The scheduled maintenance has been completed.
Mar 8, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 17:01 UTC
Scheduled - Maintenance is expected to be non-disruptive.
Mar 2, 17:28 UTC
INOW GWCP non disruptive maintenance (NON PROD)
Completed - The scheduled maintenance has been completed.
Mar 8, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 17:01 UTC
Scheduled - Maintenance is expected to be non-disruptive.
Mar 3, 07:17 UTC
INOW GWCP non disruptive maintenance (PRE PROD)
Completed - The scheduled maintenance has been completed.
Mar 8, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 17:00 UTC
Scheduled - Maintenance is expected to be non-disruptive.
Mar 2, 17:28 UTC
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026
GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119)
Completed - The scheduled maintenance has been completed.
Mar 4, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 13:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Dec 16, 11:16 UTC
GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119)
Completed - The scheduled maintenance has been completed.
Mar 4, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Dec 16, 11:16 UTC
Mar 3, 2026
Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regions
Postmortem - Read details
Mar 12, 07:09 UTC
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Mar 3, 23:35 UTC
Update - We are continuing to monitor for any further issues.
Mar 3, 19:33 UTC
Monitoring - The fix has been implemented and we are actively monitoring
Mar 3, 17:58 UTC
Identified - Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.
Mar 3, 17:34 UTC
Investigating - Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made.
If you are facing any issues, please reach out to Guidewire support by raising a case.
Mar 3, 16:46 UTC
Database Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environments
Postmortem - Read details
Mar 11, 10:18 UTC
Resolved - This incident has been resolved.
Mar 3, 15:10 UTC
Update - We are continuing to monitor for any further issues.
Mar 3, 12:00 UTC
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Mar 3, 11:59 UTC
Update - We are continuing to investigate a potential issue within Database Restore Service that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.
Mar 3, 09:11 UTC
Investigating - Guidewire Support is aware of an issue with Database Restore Service that is causing slowness in database restore process in the PRE-PRODUCTION and NON-PRODUCTION environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Mar 3, 08:37 UTC
GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119)
Completed - The scheduled maintenance has been completed.
Mar 3, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Dec 16, 11:15 UTC
Mar 2, 2026
GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119)
Completed - The scheduled maintenance has been completed.
Mar 2, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Dec 16, 11:14 UTC
Mar 1, 2026
GWCP Production AMER/CAN Tenant (v.1.118)
Completed - The scheduled maintenance has been completed.
Mar 1, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Dec 1, 09:27 UTC
GWCP Production EMEA Tenant (v.1.118)
Completed - The scheduled maintenance has been completed.
Mar 1, 00:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 23:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Dec 1, 09:27 UTC
Feb 28, 2026
GWCP Production APAC Tenant (v.1.118)
Completed - The scheduled maintenance has been completed.
Feb 28, 15:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 14:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Nov 30, 21:28 UTC
Feb 27, 2026
Autopilot Workflow Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Feb 27, 11:11 UTC
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Feb 27, 04:21 UTC
Update - We have identified a potential fix and are actively validating a patch to resolve the issue with Autopilot Workflow Service.
We will share another update as soon as the validation is complete.
Feb 26, 16:58 UTC
Update - We are continuing to work on restoration steps for this issue where a very small subset of customers using Autopilot Workflow Service might experience some issues with workflow instances failing. We will provide an update as soon as new information becomes available.
Feb 25, 17:43 UTC
Identified - Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 25, 14:28 UTC
Update - We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 25, 13:43 UTC
Update - We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 25, 13:08 UTC
Update - We are actively investigating the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 25, 12:35 UTC
Update - We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 25, 11:51 UTC
Update - We are continuing to investigate the issue with Auto Pilot Workflow service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 25, 11:23 UTC
Investigating - Guidewire Support is currently investigating an issue with the Autopilot Workflow Service that is causing workflow instances to fail in multiple regions across both Production and Non‑Production environments. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made.
If you are facing any issues, please reach out to Guidewire support by raising a case.
Feb 25, 10:44 UTC
Feb 26, 2026
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