Guidewire Status

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP). For ProNavigator status, please visit https://status.pronavigator.ai/

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational

Montréal - Design Operational

Montréal - Runtime Operational

N. Virginia - Design Operational

N. Virginia - Runtime Operational

Paris - Design Operational

Paris - Runtime Operational

Sydney - Design Operational

Sydney - Runtime Operational

Tokyo - Design Operational

Tokyo - Runtime Operational

Zurich - Design Operational

Zurich - Runtime Operational

ANALYTICS MANAGER Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

API GATEWAY Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

APP EVENTS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

AUTOMATED BUILDS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

BUILD PROMOTION Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CERTIFICATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CI MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CLOUD DATA ACCESS (CDA) Operational

Frankfurt Operational

London Operational

Montréal Operational

N. Virginia Operational

Ohio Operational

Paris Operational

Sydney Operational

Tokyo Operational

Oregon Operational

DATABASE BACKUPS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE HOME (GWH) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE HUB Operational

N. Virginia Operational

Paris Operational

Sydney Operational

GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational

N. Virginia - Canvas Operational

N. Virginia - Compare Operational

Sydney - Canvas Operational

Sydney - Compare Operational

GWCP COMPUTE INFRASTRUCTURE Operational

Frankfurt - Delta2 Operational

London - Delta2 Operational

Montréal - Delta2 Operational

N. Virginia - Delta2 Operational

N. Virginia - Delta4 Operational

N. Virginia - Delta8 Operational

N. Virginia - Gamma2 Operational

Oregon - Delta2 Operational

Oregon - Gamma2 Operational

Oregon - Gamma4 Operational

Osaka - Delta2 Operational

Paris - Delta2 Operational

Sydney - Delta2 Operational

Tokyo - Delta2 Operational

Zurich - Delta2 Operational

N. Virginia - Delta6 Operational

Cape Town - Delta2 Operational

HIGH VOLUME QUOTING (HVQ) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

INTEGRATION DATA MANAGER (IDM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

INTEGRATION GATEWAY Operational

Montréal - Admin Service (IAS) Operational

Montréal - UI Operational

N. Virginia - Admin Service (IAS) Operational

N. Virginia - UI Operational

Paris - Admin Service (IAS) Operational

Paris - UI Operational

Sydney - Admin Service (IAS) Operational

Sydney - UI Operational

Tokyo - Admin Service (IAS) Operational

Tokyo - UI Operational

Zurich - Admin Service (IAS) Operational

Zurich - UI Operational

JUTRO DIGITAL PLATFORM (JDP) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

LIFECYCLE MANAGER (LCM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

NETWORK PERMISSIONS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PLANETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PREDICT Operational

Cape Town - Scoring Operational

Cape Town - UI Operational

London - Scoring Operational

London - UI Operational

Montréal - Scoring Operational

Montréal - UI Operational

N. Virginia - Scoring Operational

N. Virginia - UI Operational

Sydney - UI Operational

Sydney - Scoring Operational

QUALITY GATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

REPOSITORY SETTINGS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SECRETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

STORAGE ACCESS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SUBMISSION INTAKE (SI) Operational

N. Virginia Operational

VARIABLES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

BUILD MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE RULES SERVICE Operational

Paris - Design Operational

Montréal - Runtime Operational

Sydney - Runtime Operational

Zurich - Design Operational

Tokyo - Design Operational

N. Virginia - Runtime Operational

Tokyo - Runtime Operational

Zurich - Runtime Operational

Montréal - Design Operational

Paris - Runtime Operational

N. Virginia - Design Operational

Sydney - Design Operational

SCIM CONNECT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Operational

Cape Town - Alpha1 Operational

Cape Town - Beta1 Operational

Frankfurt - Alpha1 Operational

Frankfurt - Beta1 Operational

London - Alpha1 Operational

London - Beta1 Operational

Montréal - Alpha1 Operational

Montréal - Alpha3 Operational

Montréal - Beta1 Operational

N. Virginia - Alpha1 Operational

N. Virginia - Beta3 Operational

N. Virginia - Beta1 Operational

N. Virginia - Chi1 Operational

N. Virginia - Epsilon1 Operational

N. Virginia - Epsilon3 Operational

N. Virginia - Zeta1 Operational

N. Virginia - Zeta3 Operational

Oregon - Beta1 Operational

Oregon - Epsilon1 Operational

Paris - Alpha1 Operational

Paris - Beta1 Operational

Sydney - Alpha1 Operational

Sydney - Beta1 Operational

Tokyo - Alpha1 Operational

Tokyo - Beta1 Operational

Zurich - Alpha1 Operational

Zurich - Beta1 Operational

N. Virginia - Epsilon5 Operational

N. Virginia - Zeta5 Operational

N. Virginia - Beta5 Operational

DATAMASKING (DM) Operational

N. Virginia Operational

Montréal Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GDP STREAMING INFRASTRUCTURE Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Frankfurt Operational

London Operational

Ohio Operational

Oregon Operational

Tokyo Operational

PLATFORM USAGE DASHBOARD Operational

Montréal - Runtime Operational

Montréal - UI Operational

N. Virginia - Runtime Operational

N. Virginia - UI Operational

Paris - Runtime Operational

Paris - UI Operational

Sydney - Runtime Operational

Sydney - UI Operational

Tokyo - Runtime Operational

Tokyo - UI Operational

Zurich - Runtime Operational

Zurich - UI Operational

SCHEMA EDITOR Operational

Montréal Operational

Zurich Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GWCP Production APAC Tenant (v.1.116) Jan `31`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Nov 12, 2025 - 13:30 UTC

GWCP Production EMEA Tenant (v.1.116) Jan `31`, `2026` `23:00` - Feb `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb `2`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 21, 2025 - 11:18 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb `2`, `2026` `19:00` - Feb `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb `14`, `2026` `14:00`-`20:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 2026 - 12:31 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, Guidewire Home (GWH), Workflow services, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 21, 2025 - 11:23 UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb `14`, `2026` `23:00` - Feb `15`, `2026` `05:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 2026 - 12:31 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb `15`, `2026` `06:00`-`12:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 2026 - 12:31 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb `16`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 21, 2025 - 11:25 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb `16`, `2026` `19:00` - Feb `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb `18`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.118) Feb `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.118) Feb `28`, `2026` `23:00` - Mar `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119) Mar `2`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119) Mar `2`, `2026` `19:00` - Mar `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119) Mar `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119) Mar `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar `14`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 16, 2025 - 11:19 UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar `14`, `2026` `23:00` - Mar `15`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar `16`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar `16`, `2026` `19:00` - Mar `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar `18`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.120) Mar `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.120) Mar `28`, `2026` `23:00` - Mar `29`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar `29`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar `30`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar `30`, `2026` `19:00` - Mar `31`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr `1`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr `1`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr `11`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr `11`, `2026` `23:00` - Apr `12`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr `12`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr `13`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr `13`, `2026` `19:00` - Apr `14`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr `15`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr `15`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.122) Apr `25`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr `25`, `2026` `23:00` - Apr `26`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr `26`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr `27`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr `27`, `2026` `19:00` - Apr `28`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr `29`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr `29`, `2026` `13:00`-`19:00` UTC

Past Incidents

Jan 30, 2026

No incidents reported today.

Jan 29, 2026

Application Events Service Interruption Affecting Multiple Customers in All Regions in Production, Pre-Production and Non-Production

Resolved - This incident has been resolved.
Jan 29, 09:52 UTC

Monitoring - The fix has been implemented. Service has been restored and we are currently actively monitoring the issue.
Jan 29, 02:45 UTC

Identified - Guidewire Support has identified the cause of this incident impacting Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions, and are actively working to restore service. We will post regular updates on our progress.
Jan 29, 02:25 UTC

Investigating - Guidewire Support is aware of an issue with Application Events snapshots that may potentially cause delay in processing of events in the production, pre-production and non-production environments in all regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jan 29, 02:05 UTC

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Jan 26, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 18:26 UTC

Scheduled - Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Feb 15, 06:00 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Jan 26, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 22:00 UTC

Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances.
Jan 23, 18:27 UTC

Jan 25, 2026

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

Potential Okta SSL Handshake Issue Affecting Multiple Customers in the AMER and APAC regions

Resolved - Please open a Community case if you are still experiencing any service interruption related to Okta.
Jan 22, 23:06 UTC

Monitoring - Guidewire support is actively monitoring the issue. Please create a community case if you are experiencing service interruptions related to Okta.
Jan 22, 21:54 UTC

Identified - Guidewire support was able to link the Okta issue to their recent Okta production update (1/21/2026). Please create a community case if you are experiencing service interruptions related to Okta.
Jan 22, 21:38 UTC

Investigating - Guidewire Support is aware of an issue with Okta SSL Handshake that is causing service interruption for multiple customers in the AMER and APAC regions. All necessary resources are engaged to restore this service as quickly as possible. Please create a community case if you are experiencing service interruptions related to Okta. We will post regular updates on our progress.
Jan 22, 20:35 UTC

Jan 21, 2026

GWCP NPE and PreProduction APAC Tenant (v.1.116)

Completed - The scheduled maintenance has been completed.
Jan 21, 19:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 13:02 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jan 21, 12:36 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.116)

Completed - The scheduled maintenance has been completed.
Jan 21, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 13:01 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.116)

Completed - The scheduled maintenance has been completed.
Jan 21, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:54 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.116)

Completed - The scheduled maintenance has been completed.
Jan 21, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:50 UTC

Jan 20, 2026

GWCP NPE and PreProduction EMEA Tenant (v.1.116)

Completed - The scheduled maintenance has been completed.
Jan 20, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:49 UTC

Jan 19, 2026

GWCP NPE and PreProduction CANADA Tenant (v.1.116)

Completed - The scheduled maintenance has been completed.
Jan 19, 04:14 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:49 UTC

Jan 18, 2026

APD Service Interruption Affecting Multiple Customers in APAC

Resolved - This incident has been resolved.
Jan 18, 12:15 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 18, 08:14 UTC

Update - We are continuing to work on a fix for this issue.
Jan 18, 08:13 UTC

Update - Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. Service has been restored for Sydney. We will post regular updates on our progress.
Jan 18, 07:29 UTC

Update - Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 6:15PM AEDT. We will post regular updates on our progress.
Jan 18, 06:47 UTC

Update - Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
Jan 18, 06:18 UTC

Identified - Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
Jan 18, 05:08 UTC

Update - We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
Jan 18, 04:37 UTC

Investigating - Guidewire Support is aware of an issue with APD that is causing multiple customers in the Prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jan 18, 03:08 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.115)

Completed - The scheduled maintenance has been completed.
Jan 18, 10:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 10:39 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:48 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, Advanced Product Designer (APD), AppEvents Webhooks, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 20, 10:23 UTC

APD Service Interruption Affecting Multiple Customers in EMEA

Resolved - This incident has been resolved.
Jan 18, 09:48 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 18, 08:23 UTC

Guidewire Predictive Analytics Production CANADA - Montreal

Completed - The scheduled maintenance has been completed.
Jan 18, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:01 UTC

Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jan 13, 04:58 UTC

Guidewire Predictive Analytics Production AMER - USA

Completed - The scheduled maintenance has been completed.
Jan 18, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 02:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.115)

Completed - The scheduled maintenance has been completed.
Jan 18, 03:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 10:38 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:48 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, Advanced Product Designer (APD), AppEvents Webhooks, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 20, 10:23 UTC

Guidewire Predictive Analytics Production EMEA - CapeTown & London

Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 16:00 UTC

Jan 17, 2026

GWCP Production APAC Tenant + Atmos (v.1.115)

Completed - The scheduled maintenance has been completed.
Jan 17, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 2, 10:36 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:47 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, Advanced Product Designer (APD), AppEvents Webhooks, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 20, 10:23 UTC

Guidewire Predictive Analytics Production APAC - Sydney

Completed - The scheduled maintenance has been completed.
Jan 17, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:00 UTC

Jan 16, 2026

INOW GWCP non disruptive maintenance (PRE PROD)

Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 00:00 UTC

Scheduled - Maintenance is expected to be non-disruptive.
Jan 14, 00:28 UTC

All Systems Operational

About This Site

Scheduled Maintenance

GWCP Production APAC Tenant (v.1.116) Jan 31, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.116) Jan 31, 2026 23:00 - Feb 1, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb 1, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb 2, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb 2, 2026 19:00 - Feb 3, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb 4, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb 4, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb 14, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb 14, 2026 23:00 - Feb 15, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb 15, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb 16, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb 16, 2026 19:00 - Feb 17, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb 18, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb 18, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.118) Feb 28, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.118) Feb 28, 2026 23:00 - Mar 1, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar 1, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119) Mar 2, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119) Mar 2, 2026 19:00 - Mar 3, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119) Mar 4, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119) Mar 4, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar 14, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar 14, 2026 23:00 - Mar 15, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar 15, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar 16, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar 16, 2026 19:00 - Mar 17, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar 18, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar 18, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.120) Mar 28, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.120) Mar 28, 2026 23:00 - Mar 29, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar 29, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar 30, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar 30, 2026 19:00 - Mar 31, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr 1, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr 1, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr 11, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr 11, 2026 23:00 - Apr 12, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr 12, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr 13, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr 13, 2026 19:00 - Apr 14, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr 15, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr 15, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.122) Apr 25, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr 25, 2026 23:00 - Apr 26, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr 26, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr 27, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr 27, 2026 19:00 - Apr 28, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr 29, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr 29, 2026 13:00-19:00 UTC

Past Incidents

GWCP Production APAC Tenant (v.1.116) Jan `31`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.116) Jan `31`, `2026` `23:00` - Feb `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb `2`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb `2`, `2026` `19:00` - Feb `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb `14`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb `14`, `2026` `23:00` - Feb `15`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb `16`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb `16`, `2026` `19:00` - Feb `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb `18`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.118) Feb `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.118) Feb `28`, `2026` `23:00` - Mar `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119) Mar `2`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119) Mar `2`, `2026` `19:00` - Mar `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119) Mar `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119) Mar `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar `14`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar `14`, `2026` `23:00` - Mar `15`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar `16`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar `16`, `2026` `19:00` - Mar `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar `18`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.120) Mar `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.120) Mar `28`, `2026` `23:00` - Mar `29`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar `29`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar `30`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar `30`, `2026` `19:00` - Mar `31`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr `1`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr `1`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr `11`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr `11`, `2026` `23:00` - Apr `12`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr `12`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr `13`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr `13`, `2026` `19:00` - Apr `14`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr `15`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr `15`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.122) Apr `25`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr `25`, `2026` `23:00` - Apr `26`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr `26`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr `27`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr `27`, `2026` `19:00` - Apr `28`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr `29`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr `29`, `2026` `13:00`-`19:00` UTC