Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.111)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 2025 - 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 13, 2025 19:00 - Oct 14, 2025 01:00 UTC

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
API GATEWAY Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
APP EVENTS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
AUTOMATED BUILDS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
BUILD PROMOTION Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CERTIFICATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CI MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CLOUD DATA ACCESS (CDA) Operational
Frankfurt Operational
London Operational
Montréal Operational
N. Virginia Operational
Ohio Operational
Paris Operational
Sydney Operational
Tokyo Operational
DATABASE BACKUPS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE HOME (GWH) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
Montréal - Cloud Data Access Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Cloud Data Access Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Cloud Data Access Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Cloud Data Access Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE HUB Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational
N. Virginia - Canvas Operational
N. Virginia - Compare Operational
Sydney - Canvas Operational
Sydney - Compare Operational
GWCP COMPUTE INFRASTRUCTURE Operational
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Operational
N. Virginia - Delta2 Operational
N. Virginia - Delta4 Operational
N. Virginia - Delta8 Operational
N. Virginia - Gamma2 Operational
Oregon - Delta2 Operational
Oregon - Gamma2 Operational
Oregon - Gamma4 Operational
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
HIGH VOLUME QUOTING (HVQ) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION GATEWAY Operational
Montréal - Admin Service (IAS) Operational
Montréal - UI Operational
N. Virginia - Admin Service (IAS) Operational
N. Virginia - UI Operational
Paris - Admin Service (IAS) Operational
Paris - UI Operational
Sydney - Admin Service (IAS) Operational
Sydney - UI Operational
Tokyo - Admin Service (IAS) Operational
Tokyo - UI Operational
Zurich - Admin Service (IAS) Operational
Zurich - UI Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
LIFECYCLE MANAGER (LCM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
NETWORK PERMISSIONS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PLANETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PREDICT Operational
CapeTown - Scoring Operational
CapeTown - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
QUALITY GATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
REPOSITORY SETTINGS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SECRETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
STORAGE ACCESS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SUBMISSION INTAKE (SI) Operational
N. Virginia Operational
VARIABLES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.111) Oct 15, 2025 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 10:36 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.111) Oct 15, 2025 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 10:42 UTC

GWCP Production APAC Tenant + Atmos (v.1.111) Nov 8, 2025 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 10:49 UTC

GWCP Production EMEA Tenant + Atmos (v.1.111) Nov 8, 2025 23:00 - Nov 9, 2025 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 10:50 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.111) Nov 9, 2025 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 10:51 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.112) Nov 10, 2025 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 11:12 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.112) Nov 10, 2025 19:00 - Nov 11, 2025 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 11:13 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.112) Nov 12, 2025 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 11:15 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.112) Nov 12, 2025 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 11:16 UTC

GWCP Production APAC Tenant (v.1.112) Nov 22, 2025 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:05 UTC

GWCP Production EMEA Tenant (v.1.112) Nov 22, 2025 23:00 - Nov 23, 2025 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:06 UTC

GWCP Production AMER/CAN Tenant (v.1.112) Nov 23, 2025 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:06 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.113) Nov 24, 2025 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:17 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.113) Nov 24, 2025 19:00 - Nov 25, 2025 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:18 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.113) Nov 26, 2025 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:19 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.113) Nov 26, 2025 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:19 UTC

GWCP Production APAC Tenant + Atmos (v.1.113) Dec 6, 2025 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:29 UTC

GWCP Production EMEA Tenant + Atmos (v.1.113) Dec 6, 2025 23:00 - Dec 7, 2025 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:30 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.113) Dec 7, 2025 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:30 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.114) Dec 8, 2025 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:34 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.114) Dec 8, 2025 19:00 - Dec 9, 2025 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:35 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.114) Dec 10, 2025 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:36 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.114) Dec 10, 2025 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 11, 2025 - 13:38 UTC

GWCP Production APAC Tenant (v.1.114) Dec 20, 2025 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 21, 2025 - 18:53 UTC

GWCP Production EMEA Tenant (v.1.114) Dec 20, 2025 23:00 - Dec 21, 2025 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 22, 2025 - 11:56 UTC

GWCP Production AMER/CAN Tenant (v.1.114) Dec 21, 2025 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 22, 2025 - 11:56 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.115) Jan 5, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 08, 2025 - 13:57 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.115) Jan 5, 2026 19:00 - Jan 6, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 08, 2025 - 13:57 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.115) Jan 7, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 12, 2025 - 12:15 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.115) Jan 7, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 12, 2025 - 12:15 UTC
Oct 13, 2025
GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.111)
Completed - The scheduled maintenance has been completed.
Oct 13, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Sep 11, 10:34 UTC
INOW GWCP Teamcity disruptive maintenance (NON PROD)
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 UTC
Scheduled - Standard maintenance will be performed Sunday, Oct 12 2025 from 14:00 PST.

Maintenance will incur a temporary outage to Customer Teamcity Instances of approximately 6 hrs.
Oct 2, 23:30 UTC
Oct 12, 2025
GWCP Production AMER/CAN Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Oct 12, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Sep 11, 10:30 UTC
GWCP Production EMEA Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Oct 12, 02:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Sep 11, 10:29 UTC
Oct 11, 2025
GWCP Production APAC Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Oct 11, 18:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 14:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Sep 11, 10:28 UTC
Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025
GWCP Development and PreProduction APAC Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Oct 1, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 13:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 4, 11:44 UTC
GWCP Development and PreProduction AMER Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 01:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 21, 15:22 UTC
Sep 30, 2025
GWCP Development and PreProduction EMEA Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Sep 30, 04:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 19:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 4, 11:44 UTC
Sep 29, 2025
GWCP Development and PreProduction CANADA Tenant (v.1.110)
Completed - The scheduled maintenance has been completed.
Sep 29, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 03:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 4, 11:43 UTC
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