Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) ? Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
API GATEWAY ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
APP EVENTS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
AUTOMATED BUILDS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
BUILD PROMOTION ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CERTIFICATES ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CI MANAGEMENT ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CLOUD DATA ACCESS (CDA) ? Operational
Frankfurt Operational
London Operational
Montréal Operational
N. Virginia Operational
Ohio Operational
Paris Operational
Sydney Operational
Tokyo Operational
Oregon Operational
DATABASE BACKUPS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE HOME (GWH) ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS ? Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS ? Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE HUB ? Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GUIDEWIRE LIVE (COMPARE/ CANVAS) ? Operational
N. Virginia - Canvas Operational
N. Virginia - Compare Operational
Sydney - Canvas Operational
Sydney - Compare Operational
GWCP COMPUTE INFRASTRUCTURE ? Operational
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Operational
N. Virginia - Delta2 Operational
N. Virginia - Delta4 Operational
N. Virginia - Delta8 Operational
N. Virginia - Gamma2 Operational
Oregon - Delta2 Operational
Oregon - Gamma2 Operational
Oregon - Gamma4 Operational
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
N. Virginia - Delta6 Operational
HIGH VOLUME QUOTING (HVQ) ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
INTEGRATION GATEWAY ? Operational
Montréal - Admin Service (IAS) Operational
Montréal - UI Operational
N. Virginia - Admin Service (IAS) Operational
N. Virginia - UI Operational
Paris - Admin Service (IAS) Operational
Paris - UI Operational
Sydney - Admin Service (IAS) Operational
Sydney - UI Operational
Tokyo - Admin Service (IAS) Operational
Tokyo - UI Operational
Zurich - Admin Service (IAS) Operational
Zurich - UI Operational
JUTRO DIGITAL PLATFORM (JDP) ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
LIFECYCLE MANAGER (LCM) ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
NETWORK PERMISSIONS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PLANETS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PREDICT ? Operational
CapeTown - Scoring Operational
CapeTown - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
Sydney - UI Operational
Sydney - Scoring Operational
QUALITY GATES ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
REPOSITORY SETTINGS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SECRETS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
STORAGE ACCESS ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SUBMISSION INTAKE (SI) ? Operational
N. Virginia Operational
VARIABLES ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
BUILD MANAGEMENT ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE RULES SERVICE ? Operational
Paris - Design Operational
Montréal - Runtime Operational
Sydney - Runtime Operational
Zurich - Design Operational
Tokyo - Design Operational
N. Virginia - Runtime Operational
Tokyo - Runtime Operational
Zurich - Runtime Operational
Montréal - Design Operational
Paris - Runtime Operational
N. Virginia - Design Operational
Sydney - Design Operational
SCIM CONNECT ? Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS ? Operational
CapeTown - Alpha1 Operational
CapeTown - Beta1 Operational
Frankfurt - Alpha1 Operational
Frankfurt - Beta1 Operational
London - Alpha1 Operational
London - Beta1 Operational
Montréal - Alpha1 Operational
Montréal - Alpha3 Operational
Montréal - Beta1 Operational
N. Virginia - Alpha1 Operational
N. Virginia - Beta3 Operational
N. Virginia - Cco-dev1 Operational
N. Virginia - Chi1 Operational
N. Virginia - Epsilon1 Operational
N. Virginia - Epsilon3 Operational
N. Virginia - Zeta1 Operational
N. Virginia - Zeta3 Operational
Oregon - Beta1 Operational
Oregon - Epsilon1 Operational
Paris - Alpha1 Operational
Paris - Beta1 Operational
Sydney - Alpha1 Operational
Sydney - Beta1 Operational
Tokyo - Alpha1 Operational
Tokyo - Beta1 Operational
Zurich - Alpha1 Operational
Zurich - Beta1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GWCP Production APAC Tenant + Atmos (v.1.113) Dec 6, 2025 14:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 11:34 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:31 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:42 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their Life Cycle Management (LCM) , InsuranceSuite, xEngage applications, Advanced Product Designer (APD) and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:29 UTC

GWCP Production EMEA Tenant + Atmos (v.1.113) Dec 6, 2025 23:00 - Dec 7, 2025 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 11:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:43 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their Life Cycle Management (LCM) , InsuranceSuite, xEngage applications, Advanced Product Designer (APD) and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:30 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.113) Dec 7, 2025 06:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 11:36 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:33 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:43 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their Life Cycle Management (LCM) , InsuranceSuite, xEngage applications, Advanced Product Designer (APD) and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:30 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.114) Dec 8, 2025 03:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:38 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:34 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.114) Dec 8, 2025 19:00 - Dec 9, 2025 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:39 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:35 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.114) Dec 10, 2025 01:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:41 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:36 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.114) Dec 10, 2025 13:00-19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:42 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 2025 - 13:38 UTC

INOW GWCP non disruptive maintenance (NON PROD) Dec 10, 2025 16:00-22:00 UTC

Maintenance is expected to be non-disruptive.
Posted on Nov 26, 2025 - 18:34 UTC

GWCP Production APAC Tenant (v.1.114) Dec 20, 2025 14:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:42 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Sep 21, 2025 - 18:53 UTC

GWCP Production EMEA Tenant (v.1.114) Dec 20, 2025 23:00 - Dec 21, 2025 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:43 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Sep 22, 2025 - 11:56 UTC

GWCP Production AMER/CAN Tenant (v.1.114) Dec 21, 2025 06:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:44 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Sep 22, 2025 - 11:56 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.115) Jan 5, 2026 03:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:44 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 08, 2025 - 13:57 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.115) Jan 5, 2026 19:00 - Jan 6, 2026 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:45 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 08, 2025 - 13:57 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.115) Jan 7, 2026 01:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:46 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 12, 2025 - 12:15 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.115) Jan 7, 2026 13:00-19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:46 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 12, 2025 - 12:15 UTC

GWCP Production APAC Tenant + Atmos (v.1.115) Jan 17, 2026 14:00-20:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:47 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 20, 2025 - 10:23 UTC

GWCP Production EMEA Tenant + Atmos (v.1.115) Jan 17, 2026 23:00 - Jan 18, 2026 05:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:48 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 20, 2025 - 10:23 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.115) Jan 18, 2026 06:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:48 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Oct 20, 2025 - 10:23 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.116) Jan 19, 2026 03:00-09:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:49 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Nov 12, 2025 - 13:25 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.116) Jan 19, 2026 19:00 - Jan 20, 2026 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:49 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Nov 12, 2025 - 13:26 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.116) Jan 21, 2026 01:00-07:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:50 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Nov 12, 2025 - 13:27 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.116) Jan 21, 2026 13:00-19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:54 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Nov 12, 2025 - 13:27 UTC

GWCP Production APAC Tenant (v.1.116) Jan 31, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on Nov 12, 2025 - 13:30 UTC

GWCP Production EMEA Tenant (v.1.116) Jan 31, 2026 23:00 - Feb 1, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on Nov 12, 2025 - 13:30 UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb 1, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on Nov 12, 2025 - 13:31 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb 2, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:18 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb 2, 2026 19:00 - Feb 3, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:19 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb 4, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:20 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb 4, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:20 UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb 14, 2026 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:23 UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb 14, 2026 23:00 - Feb 15, 2026 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:23 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb 15, 2026 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:24 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb 16, 2026 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:25 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb 16, 2026 19:00 - Feb 17, 2026 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:26 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb 18, 2026 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:27 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb 18, 2026 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on Nov 21, 2025 - 11:28 UTC

GWCP Production APAC Tenant (v.1.118) Feb 28, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on Nov 30, 2025 - 21:28 UTC

GWCP Production EMEA Tenant (v.1.118) Feb 28, 2026 23:00 - Mar 1, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on Dec 01, 2025 - 09:27 UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar 1, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on Dec 01, 2025 - 09:27 UTC
Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Completed - The scheduled maintenance has been completed.
Nov 26, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:28 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:27 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 13:19 UTC
Nov 25, 2025
Completed - The scheduled maintenance has been completed.
Nov 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:26 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 13:18 UTC
Nov 24, 2025
Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:21 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Sep 11, 13:17 UTC
Completed - The scheduled maintenance has been completed.
Nov 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 UTC
Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances of approximately 1 hour.
Nov 20, 01:39 UTC
Nov 23, 2025
Completed - The scheduled maintenance has been completed.
Nov 23, 08:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:20 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:19 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Sep 11, 13:06 UTC
Completed - The scheduled maintenance has been completed.
Nov 23, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:18 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Sep 11, 13:06 UTC
Nov 22, 2025
Completed - The scheduled maintenance has been completed.
Nov 22, 15:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:18 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Sep 11, 13:05 UTC
Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025
Resolved - The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.
Nov 18, 23:10 UTC
Update - The Smart Communications Operations Team have implemented a fix for the issue affecting SmartComm services and are monitoring the result. Guidewire is monitoring the situation and will share updates as they become available.
Nov 18, 20:35 UTC
Monitoring - Guidewire is aware that Smart Communications is currently experiencing an issue affecting SmartComm services. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F9R600000004Rp/na10sb-and-na11-outage-and-disruption
Nov 18, 19:02 UTC
Investigating - Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.
Nov 18, 18:55 UTC
Nov 17, 2025
Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 UTC
Scheduled - Standard maintenance will be performed Sunday, Nov 16th 2025 from 14:00-19:00 PST.

Maintenance is expected to be non-disruptive.

Nov 5, 23:35 UTC