Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
APP EVENTS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
Montréal - Cloud Data Access Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Cloud Data Access Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Cloud Data Access Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Cloud Data Access Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
Montréal - Cloud Data Access Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Cloud Data Access Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Cloud Data Access Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Cloud Data Access Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE HUB Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GWCP COMPUTE INFRASTRUCTURE Operational
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Operational
N. Virginia - Delta2 Operational
N. Virginia - Delta4 Operational
N. Virginia - Delta8 Operational
N. Virginia - Gamma2 Operational
Oregon - Delta2 Operational
Oregon - Gamma2 Operational
Oregon - Gamma4 Operational
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
HIGH VOLUME QUOTING (HVQ) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION GATEWAY Operational
N. Virginia - Admin Service (IAS) Operational
Paris - Admin Service (IAS) Operational
Sydney - Admin Service (IAS) Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
Montréal - Jutro App Admin Service (JAAS) Operational
Montréal - Jutro Web Apps (JWA) Operational
Oregon - Jutro App Admin Service (JAAS) Operational
Oregon - Jutro Web Apps (JWA) Operational
Paris - Jutro App Admin Service (JAAS) Operational
Paris - Jutro Web Apps (JWA) Operational
Sydney - Jutro App Admin Service (JAAS) Operational
Sydney - Jutro Web Apps (JWA) Operational
Tokyo - Jutro App Admin Service (JAAS) Operational
Tokyo - Jutro Web Apps (JWA) Operational
LIFECYCLE MANAGER (LCM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
PREDICT Operational
CapeTown - Scoring Operational
CapeTown - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
SUBMISSION INTAKE (SI) Operational
N. Virginia Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GWCP Development and PreProduction AMER Tenant (v.1.94) Feb 19, 2025 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:55 UTC
GWCP Development and PreProduction APAC Tenant (v.1.94) Feb 19, 2025 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:56 UTC
GWCP Production APAC Tenant (v.1.94) Mar 1, 2025 14:00-20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 2025 - 16:16 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 04, 2024 - 23:57 UTC
GWCP Production EMEA Tenant (v.1.94) Mar 1, 2025 23:00 - Mar 2, 2025 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 2025 - 16:16 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 04, 2024 - 23:57 UTC
GWCP Production AMER/CAN Tenant (v.1.94) Mar 2, 2025 06:00-12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 28, 2025 - 16:17 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 04, 2024 - 23:58 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.95) Mar 3, 2025 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:54 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.95) Mar 3, 2025 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:28 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.95) Mar 5, 2025 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:28 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.95) Mar 5, 2025 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:28 UTC
GWCP Development and PreProduction AMER Tenant Mar 12, 2025 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 13, 2025 - 16:31 UTC
GWCP Production APAC Tenant + Atmos (v.1.95) Mar 15, 2025 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:52 UTC
GWCP Production EMEA Tenant + Atmos (v.1.95) Mar 15, 2025 23:00 - Mar 16, 2025 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:52 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.95) Mar 16, 2025 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:52 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.96) Mar 17, 2025 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:54 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.96) Mar 17, 2025 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:54 UTC
GWCP Development and PreProduction AMER Tenant (v.1.96) Mar 19, 2025 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:55 UTC
GWCP Development and PreProduction APAC Tenant (v.1.96) Mar 19, 2025 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:55 UTC
GWCP Production APAC Tenant (v.1.96) Mar 29, 2025 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:56 UTC
GWCP Production EMEA Tenant (v.1.96) Mar 29, 2025 23:00 - Mar 30, 2025 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:56 UTC
GWCP Production AMER/CAN Tenant (v.1.96) Mar 30, 2025 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 19:56 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.97) Mar 31, 2025 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:01 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.97) Mar 31, 2025 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:01 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.97) Apr 2, 2025 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:02 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.97) Apr 2, 2025 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:02 UTC
GWCP Production APAC Tenant + Atmos (v.1.97) Apr 12, 2025 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:09 UTC
GWCP Production EMEA Tenant + Atmos (v.1.97) Apr 12, 2025 23:00 - Apr 13, 2025 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:09 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.97) Apr 13, 2025 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 03, 2025 - 20:10 UTC
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025
GWCP Development and PreProduction EMEA Tenant (v.1.94)
Completed - The scheduled maintenance has been completed.
Feb 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 4, 23:54 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.94)
Completed - The scheduled maintenance has been completed.
Feb 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 3, 19:28 UTC
INOW GWCP non disruptive maintenance (PROD) and Customer Teamcity maintenance (NONPROD)
Completed - The scheduled maintenance has been completed.
Feb 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance at this time. There will be no downtime in the INOW GWCP Production environment, and downtime of approximately 15 minutes for customer Teamcity instances in NONPROD.
Feb 13, 22:42 UTC
Feb 16, 2025
Guidewire Predictive Analytics Production CANADA- Montreal
Completed - The scheduled maintenance has been completed.
Feb 16, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:01 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

* RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 12, 06:16 UTC
Guidewire Predictive Analytics Production AMER - USA
Completed - The scheduled maintenance has been completed.
Feb 16, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 02:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

* RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 12, 06:15 UTC
Guidewire Predictive Analytics Production EMEA- London
Completed - The scheduled maintenance has been completed.
Feb 16, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 18:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

* RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 12, 06:18 UTC
Feb 15, 2025
Guidewire Predictive Analytics Production EMEA - CapeTown
Completed - The scheduled maintenance has been completed.
Feb 15, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 17:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

* RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 17:00 UTC
Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
GUIDEWIRE CLOUD CONSOLE (GCC AMER) - Dockerized builds are unavailable for deployments in the NPE environments
Postmortem - Read details
Feb 11, 13:46 UTC
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Feb 6, 15:50 UTC
Monitoring - The fix has been implemented. Builds are available after applied the fix. we are currently actively monitoring the situation.
Feb 6, 15:38 UTC
Identified - Guidewire Support has identified the cause of this incident unavailability of dockerized builds in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.
Feb 6, 15:36 UTC
Investigating - Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments.
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Feb 6, 15:14 UTC
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

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