Guidewire Status

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational

Montréal - Design Operational

Montréal - Runtime Operational

N. Virginia - Design Operational

N. Virginia - Runtime Operational

Paris - Design Operational

Paris - Runtime Operational

Sydney - Design Operational

Sydney - Runtime Operational

Tokyo - Design Operational

Tokyo - Runtime Operational

Zurich - Design Operational

Zurich - Runtime Operational

ANALYTICS MANAGER Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

API GATEWAY Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

APP EVENTS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

AUTOMATED BUILDS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

BUILD PROMOTION Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CERTIFICATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CI MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CLOUD DATA ACCESS (CDA) Operational

Frankfurt Operational

London Operational

Montréal Operational

N. Virginia Operational

Ohio Operational

Paris Operational

Sydney Operational

Tokyo Operational

Oregon Operational

DATABASE BACKUPS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE HOME (GWH) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

Montréal - GDP Streaming Infrastructure Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

N. Virginia - GDP Streaming Infrastructure Operational

Paris - Data Studio Operational

Paris - Explore Operational

Paris - GDP Streaming Infrastructure Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

Sydney - GDP Streaming Infrastructure Operational

GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

Montréal - GDP Streaming Infrastructure Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

N. Virginia - GDP Streaming Infrastructure Operational

Paris - Data Studio Operational

Paris - Explore Operational

Paris - GDP Streaming Infrastructure Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

Sydney - GDP Streaming Infrastructure Operational

GUIDEWIRE HUB Operational

N. Virginia Operational

Paris Operational

Sydney Operational

GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational

N. Virginia - Canvas Operational

N. Virginia - Compare Operational

Sydney - Canvas Operational

Sydney - Compare Operational

GWCP COMPUTE INFRASTRUCTURE Operational

Frankfurt - Delta2 Operational

London - Delta2 Operational

Montréal - Delta2 Operational

N. Virginia - Delta2 Operational

N. Virginia - Delta4 Operational

N. Virginia - Delta8 Operational

N. Virginia - Gamma2 Operational

Oregon - Delta2 Operational

Oregon - Gamma2 Operational

Oregon - Gamma4 Operational

Osaka - Delta2 Operational

Paris - Delta2 Operational

Sydney - Delta2 Operational

Tokyo - Delta2 Operational

Zurich - Delta2 Operational

N. Virginia - Delta6 Operational

HIGH VOLUME QUOTING (HVQ) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

INTEGRATION DATA MANAGER (IDM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

INTEGRATION GATEWAY Operational

Montréal - Admin Service (IAS) Operational

Montréal - UI Operational

N. Virginia - Admin Service (IAS) Operational

N. Virginia - UI Operational

Paris - Admin Service (IAS) Operational

Paris - UI Operational

Sydney - Admin Service (IAS) Operational

Sydney - UI Operational

Tokyo - Admin Service (IAS) Operational

Tokyo - UI Operational

Zurich - Admin Service (IAS) Operational

Zurich - UI Operational

JUTRO DIGITAL PLATFORM (JDP) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

LIFECYCLE MANAGER (LCM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

NETWORK PERMISSIONS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PLANETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PREDICT Operational

CapeTown - Scoring Operational

CapeTown - UI Operational

London - Scoring Operational

London - UI Operational

Montréal - Scoring Operational

Montréal - UI Operational

N. Virginia - Scoring Operational

N. Virginia - UI Operational

Sydney - UI Operational

Sydney - Scoring Operational

QUALITY GATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

REPOSITORY SETTINGS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SECRETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

STORAGE ACCESS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SUBMISSION INTAKE (SI) Operational

N. Virginia Operational

VARIABLES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

BUILD MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE RULES SERVICE Operational

Paris - Design Operational

Montréal - Runtime Operational

Sydney - Runtime Operational

Zurich - Design Operational

Tokyo - Design Operational

N. Virginia - Runtime Operational

Tokyo - Runtime Operational

Zurich - Runtime Operational

Montréal - Design Operational

Paris - Runtime Operational

N. Virginia - Design Operational

Sydney - Design Operational

SCIM CONNECT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Operational

CapeTown - Alpha1 Operational

CapeTown - Beta1 Operational

Frankfurt - Alpha1 Operational

Frankfurt - Beta1 Operational

London - Alpha1 Operational

London - Beta1 Operational

Montréal - Alpha1 Operational

Montréal - Alpha3 Operational

Montréal - Beta1 Operational

N. Virginia - Alpha1 Operational

N. Virginia - Beta3 Operational

N. Virginia - Cco-dev1 Operational

N. Virginia - Chi1 Operational

N. Virginia - Epsilon1 Operational

N. Virginia - Epsilon3 Operational

N. Virginia - Zeta1 Operational

N. Virginia - Zeta3 Operational

Oregon - Beta1 Operational

Oregon - Epsilon1 Operational

Paris - Alpha1 Operational

Paris - Beta1 Operational

Sydney - Alpha1 Operational

Sydney - Beta1 Operational

Tokyo - Alpha1 Operational

Tokyo - Beta1 Operational

Zurich - Alpha1 Operational

Zurich - Beta1 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GWCP Production APAC Tenant + Atmos (v.1.113) Dec `6`, `2025` `14:00`-`20:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 11:34 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:31 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:42 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their Life Cycle Management (LCM) , InsuranceSuite, xEngage applications, Advanced Product Designer (APD) and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Sep 11, 2025 - 13:29 UTC

GWCP Production EMEA Tenant + Atmos (v.1.113) Dec `6`, `2025` `23:00` - Dec `7`, `2025` `05:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 11:35 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:32 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:43 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.113) Dec `7`, `2025` `06:00`-`12:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 14, 2025 - 11:36 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:33 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 12, 2025 - 11:43 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.114) Dec `8`, `2025` `03:00`-`09:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:38 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Sep 11, 2025 - 13:34 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.114) Dec `8`, `2025` `19:00` - Dec `9`, `2025` `01:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:39 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.114) Dec `10`, `2025` `01:00`-`07:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:41 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.114) Dec `10`, `2025` `13:00`-`19:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:42 UTC

INOW GWCP non disruptive maintenance (NON PROD) Dec `10`, `2025` `16:00`-`22:00` UTC

Maintenance is expected to be non-disruptive.
Posted on Nov 26, 2025 - 18:34 UTC

GWCP Production APAC Tenant (v.1.114) Dec `20`, `2025` `14:00`-`20:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:42 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Sep 21, 2025 - 18:53 UTC

GWCP Production EMEA Tenant (v.1.114) Dec `20`, `2025` `23:00` - Dec `21`, `2025` `05:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:43 UTC

GWCP Production AMER/CAN Tenant (v.1.114) Dec `21`, `2025` `06:00`-`12:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:44 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.115) Jan `5`, `2026` `03:00`-`09:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:44 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 08, 2025 - 13:57 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.115) Jan `5`, `2026` `19:00` - Jan `6`, `2026` `01:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:45 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.115) Jan `7`, `2026` `01:00`-`07:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:46 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.115) Jan `7`, `2026` `13:00`-`19:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:46 UTC

GWCP Production APAC Tenant + Atmos (v.1.115) Jan `17`, `2026` `14:00`-`20:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:47 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 20, 2025 - 10:23 UTC

GWCP Production EMEA Tenant + Atmos (v.1.115) Jan `17`, `2026` `23:00` - Jan `18`, `2026` `05:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:48 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 20, 2025 - 10:23 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.115) Jan `18`, `2026` `06:00`-`12:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:48 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 20, 2025 - 10:23 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.116) Jan `19`, `2026` `03:00`-`09:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:49 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.116) Jan `19`, `2026` `19:00` - Jan `20`, `2026` `01:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:49 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.116) Jan `21`, `2026` `01:00`-`07:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:50 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.116) Jan `21`, `2026` `13:00`-`19:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 2025 - 10:54 UTC

GWCP Production APAC Tenant (v.1.116) Jan `31`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Nov 12, 2025 - 13:30 UTC

GWCP Production EMEA Tenant (v.1.116) Jan `31`, `2026` `23:00` - Feb `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb `2`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 21, 2025 - 11:18 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb `2`, `2026` `19:00` - Feb `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb `14`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 21, 2025 - 11:23 UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb `14`, `2026` `23:00` - Feb `15`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb `16`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 21, 2025 - 11:25 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb `16`, `2026` `19:00` - Feb `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb `18`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.118) Feb `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.118) Feb `28`, `2026` `23:00` - Mar `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar `1`, `2026` `06:00`-`12:00` UTC

Past Incidents

Dec 1, 2025

No incidents reported today.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.113)

Completed - The scheduled maintenance has been completed.
Nov 26, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 13:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:28 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.113)

Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 01:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:27 UTC

Nov 25, 2025

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.113)

Completed - The scheduled maintenance has been completed.
Nov 25, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:26 UTC

Nov 24, 2025

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.113)

Completed - The scheduled maintenance has been completed.
Nov 24, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:21 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Nov 24, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 UTC

Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances of approximately 1 hour.
Nov 20, 01:39 UTC

Nov 23, 2025

GWCP Production AMER/CAN Tenant (v.1.112)

Completed - The scheduled maintenance has been completed.
Nov 23, 08:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:20 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:19 UTC

GWCP Production EMEA Tenant (v.1.112)

Completed - The scheduled maintenance has been completed.
Nov 23, 01:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:18 UTC

Nov 22, 2025

GWCP Production APAC Tenant (v.1.112)

Completed - The scheduled maintenance has been completed.
Nov 22, 15:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 10:18 UTC

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

SmartComm Third Party Service Interruption Affecting Multiple Customers in AMER

Resolved - The Smart Communications Operations Team has confirmed that the fix implemented has resolved the SmartCOMM issue. Please open a Community case if you are still experiencing any service interruption.
Nov 18, 23:10 UTC

Update - The Smart Communications Operations Team have implemented a fix for the issue affecting SmartComm services and are monitoring the result. Guidewire is monitoring the situation and will share updates as they become available.
Nov 18, 20:35 UTC

Monitoring - Guidewire is aware that Smart Communications is currently experiencing an issue affecting SmartComm services. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F9R600000004Rp/na10sb-and-na11-outage-and-disruption
Nov 18, 19:02 UTC

Investigating - Smart Communications is currently experiencing an issue affecting SmartComm services. Guidewire is monitoring the situation and will share updates as they become available.
Nov 18, 18:55 UTC

Nov 17, 2025

INOW GWCP non disruptive maintenance (PROD)

Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 UTC

Scheduled - Standard maintenance will be performed Sunday, Nov 16th 2025 from 14:00-19:00 PST.

Maintenance is expected to be non-disruptive.
Nov 5, 23:35 UTC

All Systems Operational

About This Site

Scheduled Maintenance

GWCP Production APAC Tenant + Atmos (v.1.113) Dec 6, 2025 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.113) Dec 6, 2025 23:00 - Dec 7, 2025 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.113) Dec 7, 2025 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.114) Dec 8, 2025 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.114) Dec 8, 2025 19:00 - Dec 9, 2025 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.114) Dec 10, 2025 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.114) Dec 10, 2025 13:00-19:00 UTC

INOW GWCP non disruptive maintenance (NON PROD) Dec 10, 2025 16:00-22:00 UTC

GWCP Production APAC Tenant (v.1.114) Dec 20, 2025 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.114) Dec 20, 2025 23:00 - Dec 21, 2025 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.114) Dec 21, 2025 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.115) Jan 5, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.115) Jan 5, 2026 19:00 - Jan 6, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.115) Jan 7, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.115) Jan 7, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.115) Jan 17, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.115) Jan 17, 2026 23:00 - Jan 18, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.115) Jan 18, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.116) Jan 19, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.116) Jan 19, 2026 19:00 - Jan 20, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.116) Jan 21, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.116) Jan 21, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.116) Jan 31, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.116) Jan 31, 2026 23:00 - Feb 1, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb 1, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb 2, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb 2, 2026 19:00 - Feb 3, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb 4, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb 4, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb 14, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb 14, 2026 23:00 - Feb 15, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb 15, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb 16, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb 16, 2026 19:00 - Feb 17, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb 18, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb 18, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.118) Feb 28, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.118) Feb 28, 2026 23:00 - Mar 1, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar 1, 2026 06:00-12:00 UTC

Past Incidents

GWCP Production APAC Tenant + Atmos (v.1.113) Dec `6`, `2025` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.113) Dec `6`, `2025` `23:00` - Dec `7`, `2025` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.113) Dec `7`, `2025` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.114) Dec `8`, `2025` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.114) Dec `8`, `2025` `19:00` - Dec `9`, `2025` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.114) Dec `10`, `2025` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.114) Dec `10`, `2025` `13:00`-`19:00` UTC

INOW GWCP non disruptive maintenance (NON PROD) Dec `10`, `2025` `16:00`-`22:00` UTC

GWCP Production APAC Tenant (v.1.114) Dec `20`, `2025` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.114) Dec `20`, `2025` `23:00` - Dec `21`, `2025` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.114) Dec `21`, `2025` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.115) Jan `5`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.115) Jan `5`, `2026` `19:00` - Jan `6`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.115) Jan `7`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.115) Jan `7`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.115) Jan `17`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.115) Jan `17`, `2026` `23:00` - Jan `18`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.115) Jan `18`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.116) Jan `19`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.116) Jan `19`, `2026` `19:00` - Jan `20`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.116) Jan `21`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.116) Jan `21`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.116) Jan `31`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.116) Jan `31`, `2026` `23:00` - Feb `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.116) Feb `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.117) Feb `2`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.117) Feb `2`, `2026` `19:00` - Feb `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117) Feb `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117) Feb `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.117) Feb `14`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.117) Feb `14`, `2026` `23:00` - Feb `15`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.117) Feb `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.118) Feb `16`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118) Feb `16`, `2026` `19:00` - Feb `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118) Feb `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.118) Feb `18`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.118) Feb `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.118) Feb `28`, `2026` `23:00` - Mar `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar `1`, `2026` `06:00`-`12:00` UTC