Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
GWCP Production AMER/CAN Tenant + Atmos (v.1.107.0)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 2025 - 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 2025 06:00-12:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Aug 31, 2025 06:00-12:00 UTC

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
API GATEWAY Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
APP EVENTS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
AUTOMATED BUILDS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
BUILD PROMOTION Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CERTIFICATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CI MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
CLOUD DATA ACCESS (CDA) Operational
Frankfurt Operational
London Operational
Montréal Operational
N. Virginia Operational
Ohio Operational
Paris Operational
Sydney Operational
Tokyo Operational
DATABASE BACKUPS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE HOME (GWH) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
Montréal - Cloud Data Access Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Cloud Data Access Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Cloud Data Access Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Cloud Data Access Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE HUB Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational
N. Virginia - Canvas Operational
N. Virginia - Compare Operational
Sydney - Canvas Operational
Sydney - Compare Operational
GWCP COMPUTE INFRASTRUCTURE Under Maintenance
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Under Maintenance
N. Virginia - Delta2 Under Maintenance
N. Virginia - Delta4 Under Maintenance
N. Virginia - Delta8 Under Maintenance
N. Virginia - Gamma2 Under Maintenance
Oregon - Delta2 Under Maintenance
Oregon - Gamma2 Under Maintenance
Oregon - Gamma4 Under Maintenance
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
HIGH VOLUME QUOTING (HVQ) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION GATEWAY Operational
Montréal - Admin Service (IAS) Operational
Montréal - UI Operational
N. Virginia - Admin Service (IAS) Operational
N. Virginia - UI Operational
Paris - Admin Service (IAS) Operational
Paris - UI Operational
Sydney - Admin Service (IAS) Operational
Sydney - UI Operational
Tokyo - Admin Service (IAS) Operational
Tokyo - UI Operational
Zurich - Admin Service (IAS) Operational
Zurich - UI Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
LIFECYCLE MANAGER (LCM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
NETWORK PERMISSIONS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PLANETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
PREDICT Operational
CapeTown - Scoring Operational
CapeTown - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
QUALITY GATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
REPOSITORY SETTINGS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SECRETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
STORAGE ACCESS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SUBMISSION INTAKE (SI) Operational
N. Virginia Operational
VARIABLES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GWCP Development and PreProduction CANADA Tenant (v.1.108) Sep 1, 2025 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:30 UTC

GWCP Development and PreProduction EMEA Tenant (v.1.108) Sep 1, 2025 19:00 - Sep 2, 2025 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:31 UTC

GWCP Development and PreProduction AMER Tenant (v.1.108) Sep 3, 2025 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 21, 2025 - 15:15 UTC

GWCP Development and PreProduction APAC Tenant (v.1.108) Sep 3, 2025 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:32 UTC

GWCP Production APAC Tenant (v.1.108) Sep 13, 2025 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:33 UTC

GWCP Production EMEA Tenant (v.1.108) Sep 13, 2025 23:00 - Sep 14, 2025 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:34 UTC

GWCP Production AMER/CAN Tenant (v.1.108) Sep 14, 2025 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:35 UTC

GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.109) Sep 15, 2025 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:36 UTC

GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.109) Sep 15, 2025 19:00 - Sep 16, 2025 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:37 UTC

GWCP Development and PreProduction AMER Tenant + Atmos (v.1.109) Sep 17, 2025 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 21, 2025 - 15:23 UTC

GWCP Development and PreProduction APAC Tenant + Atmos (v.1.109) Sep 17, 2025 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:38 UTC

GWCP Production APAC Tenant + Atmos (v.1.109) Sep 27, 2025 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:40 UTC

GWCP Production EMEA Tenant + Atmos (v.1.109) Sep 27, 2025 23:00 - Sep 28, 2025 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:40 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.109) Sep 28, 2025 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:42 UTC

GWCP Development and PreProduction CANADA Tenant (v.1.110) Sep 29, 2025 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:43 UTC

GWCP Development and PreProduction EMEA Tenant (v.1.110) Sep 29, 2025 19:00 - Sep 30, 2025 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:44 UTC

GWCP Development and PreProduction AMER Tenant (v.1.110) Oct 1, 2025 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 21, 2025 - 15:22 UTC

GWCP Development and PreProduction APAC Tenant (v.1.110) Oct 1, 2025 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jul 04, 2025 - 11:44 UTC
Aug 31, 2025
GWCP Production EMEA Tenant + Atmos (v.1.107.0)
Completed - The scheduled maintenance has been completed.
Aug 31, 04:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 23:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 29, 17:13 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 23, 07:31 UTC
Aug 30, 2025
GWCP Production APAC Tenant + Atmos (v.1.107.0)
Completed - The scheduled maintenance has been completed.
Aug 30, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 14:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 29, 17:12 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 23, 07:30 UTC
Aug 29, 2025

No incidents reported.

Aug 28, 2025
InsuranceSuite Deployments - Service Interruption Affecting NON-PROD & PROD environments for Multiple Customers in AMER Region
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Aug 28, 09:13 UTC
Update - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Aug 28, 09:12 UTC
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation. Customers can now resume deployment activities. The customers who faced deployment failures can attempt to redeploy to recover from deployment failure.
Aug 28, 07:03 UTC
Identified - Guidewire Support has identified the cause of this incident impacting InsuranceSuite Deployments and are actively working to restore service. We will post regular updates on our progress.
Aug 28, 06:50 UTC
Update - We are continuing to investigate this issue which is causing InsuranceSuite deployment to fail for our users in AMER region. We continue to request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.
Aug 28, 06:10 UTC
Update - We are continuing to investigate this issue which is causing InsuranceSuite deployment to fail for our users in AMER region. We continue to request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.
Aug 28, 05:33 UTC
Update - We are continuing to investigate this issue which is causing InsuranceSuite deployment to fail for our users in AMER region. We continue to request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.
Aug 28, 04:57 UTC
Update - We request all our customers in AMER region that they do not start any new deployment until this issue is resolved. We thank you for your patience.
Aug 28, 04:26 UTC
Update - We are continuing to investigate a potential issue within Guidewire Home (GWH) that may be causing an impact for our users in AMER region. We thank you for your patience.
Aug 28, 04:13 UTC
Update - We are continuing to investigate a potential issue within Guidewire Home (GWH) that may be causing an impact for our users in AMER region. We thank you for your patience.
Aug 28, 03:44 UTC
Update - We are continuing to investigate this issue.
Aug 28, 03:14 UTC
Investigating - Guidewire Support is aware of an issue with Guidewire Home (GWH) that is causing InsuranceSuite Deployments to fail in the NON-PROD & PROD environments in AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Aug 28, 03:13 UTC
Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025
INOW GWCP non disruptive maintenance (PROD)
Completed - The scheduled maintenance has been completed.
Aug 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 UTC
Scheduled - Standard maintenance will be performed Sunday, Aug 24th 2025 from 3-9 PM PST.

Maintenance is expected to be non-disruptive.
Aug 20, 17:17 UTC
Aug 24, 2025
INOW GWCP disruptive maintenance (PROD) for Aurora Minor version upgrade from 3.06.0 to 3.08.2
Completed - The scheduled maintenance has been completed.
Aug 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 20, 18:00 UTC
Scheduled - Standard maintenance will be performed on Sunday, August 24 2025 from 0100-0700 PST.

During Maintenance, Aurora Minor version upgrade from 3.06.0 to 3.08.2 will be performed, which is a disruptive change and will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Aug 20, 17:51 UTC
Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Aug 21, 22:31 UTC
Monitoring - The identified TeamCity build failures are related to a broader AWS incident which is resolved now. We are actively monitoring the situation, and Guidewire recommends retrying the TeamCity build if you experience any build failures.
Aug 21, 20:13 UTC
Investigating - Guidewire Support identified an issue that caused TeamCity builds to fail due to an npm-related error. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Aug 21, 19:40 UTC
TeamCity Build Service Interruption in Non-Production Environments affecting some customers in AMER Region
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Aug 21, 00:50 UTC
Monitoring - Guidewire has implemented the fix across all clusters. Builds are running successfully. We are currently actively monitoring the situation. Please open a Community case if you are still experiencing any service interruption
Aug 20, 16:34 UTC
Update - Guidewire is working on rolling out the fix on few remaining clusters. We will share regular updates on our progress.
Aug 20, 15:50 UTC
Update - Guidewire team has applied the fix to several impacted clusters and is continuing the rollout across all remaining clusters. We will share regular updates on our progress.
Aug 20, 15:19 UTC
Update - We are continuing to work on a fix for this issue.
Aug 20, 14:36 UTC
Identified - Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds not starting due to the unavailability of agents in Non-Production Environments and are actively working to restore service. We will post regular updates on our progress.
Aug 20, 14:05 UTC
Update - We are continuing to investigate this issue.
Aug 20, 13:49 UTC
Investigating - Guidewire Support is aware of an issue with TeamCity builds not starting due to the unavailability of agents for some customers in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress
Aug 20, 13:35 UTC
Aug 20, 2025
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.107.0)
Completed - The scheduled maintenance has been completed.
Aug 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 13:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 23, 07:27 UTC
Multiple InsuranceNow GWCP customers' production vanity URLs became inaccessible - CASE #00866392
Postmortem - Read details
Aug 28, 01:09 UTC
Resolved - Multiple InsuranceNow GWCP Major Incident Summary (CASE #00866392):
Guidewire’s internal monitoring detected repeated failed health checks affecting multiple InsuranceNow GWCP customers in Production, where vanity URLs became inaccessible due to an expired certificate. Upon investigation, Guidewire identified that a private hosted zone was interfering with certificate validation. The issue was corrected and Guidewire confirmed that services were fully restored.
Aug 20, 17:00 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.107.0)
Completed - The scheduled maintenance has been completed.
Aug 20, 09:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 23, 07:26 UTC
Aug 19, 2025
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.107.0)
Completed - The scheduled maintenance has been completed.
Aug 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 23, 07:25 UTC
Aug 18, 2025
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.107.0)
Completed - The scheduled maintenance has been completed.
Aug 18, 10:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 23, 07:24 UTC
INOW GWCP non disruptive maintenance (PROD)
Completed - The scheduled maintenance has been completed.
Aug 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 UTC
Scheduled - Standard maintenance will be performed Sunday, 08 / 17/2025 from 07:00 pm PDT.

Maintenance is expected to be non-disruptive.
Aug 12, 19:27 UTC
Aug 17, 2025
INOW GWCP disruptive maintenance (NONPROD)
Completed - The scheduled maintenance has been completed.
Aug 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 08:01 UTC
Scheduled - Standard maintenance will be performed Sunday, August 17 2025 from 0100-0700 PST.

Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Aug 13, 20:40 UTC
GWCP Production AMER/CAN Tenant (v.1.106)
Completed - The scheduled maintenance has been completed.
Aug 17, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Jun 23, 07:19 UTC
GWCP Production EMEA Tenant (v.1.106)
Completed - The scheduled maintenance has been completed.
Aug 17, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Jun 23, 07:19 UTC
Guidewire Predictive Analytics Production Canada - Montreal
Completed - The scheduled maintenance has been completed.
Aug 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Aug 14, 18:16 UTC
Guidewire Predictive Analytics Production AMER - Virginia
Completed - The scheduled maintenance has been completed.
Aug 17, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 14, 18:18 UTC
← Incident History Powered by Atlassian Statuspage