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Please note: If you have created any new builds for the following regions after these times: - APAC March 20, 2024, 16:10 UTC - AMER March 20, 2024, 07:00 UTC - EMEA March 18, 2024, 22:00 UTC We recommend rebuilding your application after Thursday, March 21, 2024 19:43 UTC. If you need assistance or have questions, please submit a Community case, and Guidewire will assist you.","impact":"critical","timestamp":"Mar 21, 17:52 - 20:04 UTC"},{"code":"mcldf5yw8rvh","name":"[Scheduled] GCC USA and CANADA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 21, 10:00 - 11:00 UTC"},{"code":"g8zsjvzxnc3g","name":"[Scheduled] GWCP Development and PreProduction APAC Tenant (v.1.72)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 20, 13:00 - 14:00 UTC"},{"code":"kb7qmrnvnjs8","name":"[Scheduled] InsuranceNow Address Verification Service Prod Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 20, 13:00 - 13:15 UTC"},{"code":"nwg5qg70nhzd","name":"[Scheduled] GWCP Development and PreProduction AMER Tenant (v.1.72)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 20, 01:00 - 07:00 UTC"},{"code":"g911yny97sjg","name":"[Scheduled] GCC EMEA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 19, 10:00 - 11:00 UTC"},{"code":"1r19fl5jymg8","name":"[Scheduled] GWCP Development and PreProduction EMEA Tenant (v.1.72)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 18, 19:00 - 22:00 UTC"},{"code":"l6xmlz2zz9jr","name":"[Scheduled] GWCP Development and PreProduction CANADA Tenant (v.1.72)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 18, 02:45 - 05:45 UTC"},{"code":"66nntvdr8prn","name":"[Scheduled] GCC APAC Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 14, 10:00 - 11:00 UTC"},{"code":"xvdz0st3yq5m","name":"[Scheduled] Production Looker Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 12, 09:00 - 11:00 UTC"},{"code":"0wt5jfltjy4g","name":"Cloud Customers Were Not Able to Promote Builds Using the Guidewire Cloud Console (GCC)","message":"Guidewire fixed the invalid parameter. Guidewire redeployed the Build Promoter Service affecting this issue.","impact":"minor","timestamp":"Mar 7, 16:00 - 16:00 UTC"},{"code":"ywn30mc85pyc","name":"[Scheduled] Non-disruptive InsuranceNow Team City maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 7, 11:00 - 13:00 UTC"},{"code":"km49ssycg2pc","name":"[Scheduled] GCC USA and CANADA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 7, 09:00 - 10:00 UTC"},{"code":"nb5psptns1qb","name":"[Scheduled] GWCP Development and PreProduction APAC Tenant + Atmos (v.1.71)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 6, 13:00 - 16:00 UTC"},{"code":"ckvlsmjxmvzd","name":"[Scheduled] InsuranceNow Payment Service Production Deployment","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 6, 13:01 - 14:00 UTC"},{"code":"v14yw30xqd05","name":"[Scheduled] GWCP Development and PreProduction AMER Tenant + Atmos (v.1.71)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 6, 01:00 - 07:00 UTC"},{"code":"sx5yrpktrp80","name":"[Scheduled] GCC EMEA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 5, 09:00 - 10:00 UTC"},{"code":"q5jv5bb25mxg","name":"[Scheduled] GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.71)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 4, 19:00 - 22:00 UTC"},{"code":"ph139fcmj9w8","name":"[Scheduled] GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.71)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Mar 4, 03:00 - 06:00 UTC"}]},{"name":"February","year":2024,"starts_on":4,"days":29,"incidents":[{"code":"79nyk5qg97lh","name":"[Scheduled] GCC APAC Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 29, 12:30 - 12:45 UTC"},{"code":"x0dmslh65lg7","name":"[Scheduled] GCC APAC Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 29, 09:00 - 10:00 UTC"},{"code":"yt7j7kdyflml","name":"[Scheduled] Disruptive Non-Production Looker maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 28, 20:00 - 22:00 UTC"},{"code":"y5vrm5p3qnwf","name":"Data Platform - Explore Application Interruption Affecting Multiple Customers in All Regions","message":"The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.","impact":"critical","timestamp":"Feb 27, 22:58 - Feb 28, 00:01 UTC"},{"code":"dh08g39l38bw","name":"[Scheduled] GCC USA and CANADA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 22, 09:00 - 10:00 UTC"},{"code":"p0mh87s92g8n","name":"[Scheduled] GCC EMEA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 20, 09:00 - 10:00 UTC"},{"code":"tm78t0xrpwhy","name":"Issue With Data Masking","message":"Guidewire Global Support will continue to work on the fix for the Data Masking feature; in the meantime, the feature is turned off.","impact":"major","timestamp":"Feb 16, 00:52 - Feb 19, 05:57 UTC"},{"code":"tmpydf7txjhb","name":"[Scheduled] GWCP Production AMER/CAN Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 18, 06:00 - 12:00 UTC"},{"code":"7s0qlmkfvnwf","name":"[Scheduled] GWCP Production EMEA Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 18, 01:21 - 05:00 UTC"},{"code":"463mbkm65fw1","name":"[Scheduled] GWCP Production APAC Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 17, 14:00 - 16:47 UTC"},{"code":"rz4fbgrk0kgc","name":"[Scheduled] GCC APAC Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 15, 09:00 - 10:00 UTC"},{"code":"bd0160mzmv0t","name":"MSK Broker Storage is Full, Preventing The Creation of Topics And App Events","message":"The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.","impact":"minor","timestamp":"Feb 10, 13:55 - 14:18 UTC"},{"code":"j8z520yrjjnw","name":"[Scheduled] GCC USA and CANADA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 8, 09:00 - 10:00 UTC"},{"code":"qdshh75r61t7","name":"[Scheduled] GWCP Development and PreProduction APAC Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 7, 13:00 - 16:00 UTC"},{"code":"wvb5fwqd5pr8","name":"[Scheduled] GWCP Development and PreProduction AMER Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 7, 01:00 - 07:00 UTC"},{"code":"9r0y65xhclcl","name":"[Scheduled] GCC EMEA Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 6, 09:00 - 10:00 UTC"},{"code":"zrpq29j06jmf","name":"[Scheduled] GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 5, 19:00 - 22:00 UTC"},{"code":"40nvwc9wmsmp","name":"[Scheduled] GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.69)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 5, 03:01 - 06:00 UTC"},{"code":"8stdh685s43p","name":"[Scheduled] GWCP Production AMER/CAN Tenant (v.1.68)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 4, 06:00 - 08:45 UTC"},{"code":"bkc8rptj1bdy","name":"[Scheduled] GWCP Production EMEA Tenant (v.1.68)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 3, 23:00 - Feb 4, 03:57 UTC"},{"code":"k7htqfym6s90","name":"[Scheduled] GWCP Production APAC Tenant (v.1.68)","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 3, 14:00 - 15:20 UTC"},{"code":"z1x00l71tbfl","name":"[Scheduled] GWCP Emergency Maintenance AMER","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 3, 00:00 - 04:01 UTC"},{"code":"9lb9dqp8sbm3","name":"[Scheduled] GWCP Emergency Maintenance CANADA","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 2, 23:00 - Feb 3, 01:19 UTC"},{"code":"504nfm1tnx3n","name":"Emergency InsuranceNow GWCP Production Disruptive Maintenance","message":"The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.","impact":"major","timestamp":"Feb 2, 22:01 - Feb 3, 00:56 UTC"},{"code":"y8bsnjwdvfgf","name":"[Scheduled] GWCP Emergency Maintenance EMEA","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 2, 19:00 - 22:28 UTC"},{"code":"mwmmtdxwyxsw","name":"[Scheduled] GWCP Emergency Maintenance APAC","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 2, 19:08 - 19:08 UTC"},{"code":"h9xr9xclp7vk","name":"[Scheduled] GWCP INSURANCENOW Non Production Team City Emergency Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 2, 17:59 - 18:30 UTC"},{"code":"wrnd097n01tl","name":"[Scheduled] GCC APAC Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Feb 1, 09:00 - 10:00 UTC"},{"code":"d5ksg8jjhk9h","name":"Integration Gateway Service Interruption Affecting Customers in APAC","message":"The affected Integration Gateway service have been restored successfully. Please open a Community case if you are still experiencing any service interruption.","impact":"major","timestamp":"Feb 1, 04:45 - 04:50 UTC"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2024-02-01T00:00:00Z","end_time":"2024-04-30T23:59:59Z"}

Incident History