Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
AMER Operational
EMEA Operational
APAC Operational
ANALYTICS MANAGER Operational
AMER Operational
EMEA Operational
APAC Operational
APP EVENTS Operational
AMER Operational
EMEA Operational
APAC Operational
ATMOS-DELTA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-BUTTERFLY Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-CARTWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-CIRCINUS Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-FIREWORKS Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-MILKYWAY Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-PINWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-TADPOLE Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-4-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-8-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-4-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
AUTOPILOT WORKFLOW SERVICE Operational
AMER Operational
EMEA Operational
APAC Operational
ENTERPRISEENGAGE Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
HIGH VOLUME QUOTING (HVQ) Operational
AMER Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
AMER - InsuranceNow (GWCP) Operational
AMER - InsuranceNow Classic (non-GWCP) Operational
AMER - Payment Service Operational
AMER - Address Verification Service Operational
AMER - Data Service Operational
AMER - SMS Service Operational
AMER - Looker Operational
INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION DATA MANAGER (IDM) Operational
AMER Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
USA - Admin Service (IAS) Operational
EMEA - Admin Service (IAS) Operational
APAC - Admin Service (IAS) Operational
CANADA - Admin Service (IAS) Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
AMER - Jutro App Admin Service (JAAS) Operational
APAC - Jutro App Admin Service (JAAS) Operational
EMEA - Jutro App Admin Service (JAAS) Operational
AMER - Jutro Web Apps (JWA) Operational
APAC - Jutro Web Apps (JWA) Operational
EMEA - Jutro Web Apps (JWA) Operational
LIFECYCLE MANAGER (LCM) Operational
AMER Operational
EMEA Operational
APAC Operational
PREDICT Operational
AMER Operational
EMEA Operational
SUBMISSION INTAKE (SI) Operational
AMER Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GWCP Development and PreProduction EMEA Tenant (v.1.86) Sep 16, 2024 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:08 UTC
GCC EMEA Maintenance Sep 17, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:52 UTC
GWCP Development and PreProduction AMER Tenant (v.1.86) Sep 18, 2024 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:09 UTC
GWCP Development and PreProduction APAC Tenant (v.1.86) Sep 18, 2024 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:10 UTC
GCC USA and CANADA Maintenance Sep 19, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:52 UTC
GCC APAC Maintenance Sep 26, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:53 UTC
GWCP Production APAC Tenant (v.1.86) Sep 28, 2024 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:11 UTC
GWCP Production EMEA Tenant (v.1.86) Sep 28, 2024 23:00 - Sep 29, 2024 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:13 UTC
GWCP Production AMER/CAN Tenant (v.1.86) Sep 29, 2024 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:14 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.87) Sep 30, 2024 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:17 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.87) Sep 30, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:17 UTC
GCC EMEA Maintenance Oct 1, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:54 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.87) Oct 2, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:19 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.87) Oct 2, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:19 UTC
GCC USA and CANADA Maintenance Oct 3, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:54 UTC
GWCP Production APAC Tenant + Atmos (v.1.87) Oct 12, 2024 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:21 UTC
GWCP Production EMEA Tenant + Atmos (v.1.87) Oct 12, 2024 23:00 - Oct 13, 2024 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:21 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.87) Oct 13, 2024 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:22 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.88) Oct 14, 2024 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:23 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.88) Oct 14, 2024 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:23 UTC
GWCP Development and PreProduction AMER Tenant (v.1.88) Oct 16, 2024 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:25 UTC
GWCP Development and PreProduction APAC Tenant (v.1.88) Oct 16, 2024 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:25 UTC
GWCP Production APAC Tenant (v.1.88) Oct 26, 2024 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:28 UTC
GWCP Production EMEA Tenant (v.1.88) Oct 26, 2024 23:00 - Oct 27, 2024 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:29 UTC
GWCP Production AMER/CAN Tenant (v.1.88) Oct 27, 2024 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:29 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.89) Oct 28, 2024 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:29 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.89) Oct 28, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 16:30 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.89) Oct 30, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 17:31 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.89) Oct 30, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 17:40 UTC
GWCP Production APAC Tenant + Atmos (v.1.89) Nov 9, 2024 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 17:43 UTC
GWCP Production EMEA Tenant + Atmos (v.1.89) Nov 9, 2024 23:00 - Nov 10, 2024 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 17:44 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.89) Nov 10, 2024 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 17:45 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.90) Nov 11, 2024 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:04 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.90) Nov 11, 2024 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:05 UTC
GWCP Development and PreProduction AMER Tenant (v.1.90) Nov 13, 2024 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:08 UTC
GWCP Development and PreProduction APAC Tenant (v.1.90) Nov 13, 2024 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:09 UTC
GWCP Production APAC Tenant (v.1.90) Nov 23, 2024 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:11 UTC
GWCP Production EMEA Tenant (v.1.90) Nov 23, 2024 23:00 - Nov 24, 2024 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:12 UTC
GWCP Production AMER/CAN Tenant (v.1.90) Nov 24, 2024 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:19 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.91) Nov 25, 2024 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:21 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.91) Nov 25, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:25 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.91) Nov 25, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:51 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.91) Nov 27, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 19:01 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.91) Nov 27, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:25 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.91) Nov 27, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:51 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.91) Nov 27, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 19:01 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.91) Nov 27, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:53 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.91) Nov 27, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Sep 03, 2024 - 18:26 UTC
Past Incidents
Sep 16, 2024
GWCP Development and PreProduction CANADA Tenant (v.1.86)
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Sep 3, 16:07 UTC
Sep 15, 2024
GWCP Production AMER/CAN Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 15, 11:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 4, 18:16 UTC
GWCP Production EMEA Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 15, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 4, 18:16 UTC
Sep 14, 2024
GWCP Production APAC Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 14, 16:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 14:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 4, 18:15 UTC
Sep 13, 2024

No incidents reported.

Sep 12, 2024
Integration Gateway Customers Are Unable To Deploy Their Apps in Both Production and Non-Production Environments.
Resolved - The Integration Gateway service has been restored successfully for all regions. Please open a Community case if you are still experiencing any service interruption.
Sep 12, 16:43 UTC
Monitoring - The rollback is complete for US-based and EMEA customers, and they may resume deploying Integration Gateway applications. The rollback is in progress for Canada-based and APAC customers. We will post regular updates on our progress.
Sep 12, 16:01 UTC
Identified - Guidewire Support has identified the cause of this incident impacting Integration Gateway application deployments. At this time, we are performing a rollback to restore service. We will post regular updates on our progress.
Sep 12, 15:33 UTC
Investigating - Guidewire Support is aware of an issue with the Integration Gateway causing deployment failures in both production and non-production environments. All necessary resources are actively working to resolve the issue as quickly as possible. We will provide regular updates on our progress.
Sep 12, 15:02 UTC
GCC APAC Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:51 UTC
Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024
InsuranceNow Team City Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 12:00 UTC
Scheduled - InsuranceNow Team City maintenance is scheduled for Saturday, Sept 7th at 4-6 pm Pacific time. The only interruption to service will be during a reboot.
Sep 3, 20:57 UTC
Sep 6, 2024

No incidents reported.

Sep 5, 2024
GCC USA and CANADA Maintenance
Completed - The scheduled maintenance has been completed.
Sep 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:51 UTC
Sep 4, 2024
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 4, 15:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 13:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 4, 18:11 UTC
InsuranceNow Address Verification Service Prod Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 12:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 12:00 UTC
Scheduled - This notice is to inform you of a scheduled maintenance for InsuranceNow Address Verification Service. The maintenance will start on Wednesday, September 4, 2024 at 8:00am ET. The maintenance duration is 15 minutes and no downtime expected.
Aug 29, 19:23 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 4, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Sep 3, 18:57 UTC
Sep 3, 2024
GCC EMEA Maintenance
Completed - The scheduled maintenance has been completed.
Sep 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:50 UTC
Sep 2, 2024
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 2, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 4, 18:09 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.85)
Completed - The scheduled maintenance has been completed.
Sep 2, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 4, 18:09 UTC
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