Header
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2022 - 09:00 PST
Scheduled - Guidewire will be performing Data Platform (CDA, Explore) infrastructure maintenance in Production environments in “us-east-2” region.

This maintenance should be transparent to downstream users. If you experience any issues during this timeframe, please reach out to Guidewire support via a Community ticket.

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
Payment Service (One Inc) Operational
Payment Service (Authorize.net) Operational
Address Verification Service Operational
Data Service Operational
SMS Service Operational
Looker Operational
InsuranceNow Classic (non-GWCP) Operational
InsuranceNow (GWCP) Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
NORTH AMERICA Operational
EMEA Operational
APAC Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Under Maintenance
USA - Data Platform Under Maintenance
USA - Cloud Data Access Under Maintenance
USA - Explore Under Maintenance
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
APP EVENTS Operational
NORTH AMERICA Operational
EMEA Operational
APAC Operational
Underwriting Management (UM) Operational
Underwriting Management (UM) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GCC APAC Maintenance Dec 8, 2022 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:11 PST
GWCP APAC Production Maintenance Dec 10, 2022 08:00-12:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:12 PST
GWCP USA/EMEA/CAN Production Maintenance Dec 10, 2022 18:00 - Dec 11, 2022 00:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:13 PST
GCC EMEA Maintenance Dec 13, 2022 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:17 PST
GCC USA and CANADA Maintenance Dec 14, 2022 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:18 PST
GCC APAC Maintenance Dec 15, 2022 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:19 PST
GCC EMEA Maintenance Jan 3, 2023 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:20 PST
GCC USA and CANADA Maintenance Jan 4, 2023 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:21 PST
GCC APAC Maintenance Jan 5, 2023 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:21 PST
GWCP Canada NPE Maintenance Jan 8, 2023 19:00-22:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:14 PST
GWCP EMEA NPE Maintenance Jan 9, 2023 11:00-14:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:15 PST
GWCP USA NPE Maintenance Jan 10, 2023 17:00-20:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:16 PST
GWCP APAC NPE Maintenance Jan 11, 2023 05:00-08:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:17 PST
GWCP APAC Production Maintenance Jan 21, 2023 06:00-12:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 17, 2022 - 12:48 PST
GWCP EMEA Production Maintenance Jan 21, 2023 15:00-21:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 17, 2022 - 12:49 PST
GWCP USA/CAN Production Maintenance Jan 21, 2023 22:00 - Jan 22, 2023 04:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Nov 17, 2022 - 12:51 PST
Past Incidents
Dec 3, 2022

Unresolved incident: Maintenance to Guidewire CDA and Guidewire Explore Production Environments.

Dec 2, 2022

No incidents reported.

Dec 1, 2022
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any issues with deployments.
Dec 1, 15:51 PST
Monitoring - All affected environments have been restored. We will continue to monitor them.
Dec 1, 11:01 PST
Identified - Some issues were found in the restoration steps and the commands are being re-applied.
Dec 1, 10:43 PST
Monitoring - All affected environments have been restored. We will continue to monitor them.
Dec 1, 10:30 PST
Update - The commands to restore service are being executed.
Dec 1, 10:06 PST
Identified - Guidewire Support is aware of an issue with Deployments in the AMER and EMEA regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Dec 1, 09:40 PST
Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:09 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:10 PST
Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 20:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:08 PST
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Nov 29, 19:44 PST
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Nov 29, 16:42 PST
Update - We are continuing to work on a fix for this issue.
Nov 29, 16:15 PST
Identified - Guidewire has identified the source of the issue and is restoring access to the DataDog Logs.
Nov 29, 15:49 PST
Update - Investigating recent changes to DataDog user permissions and user role assignments.
Nov 29, 15:12 PST
Update - Guidewire is investigating recent changes that could have contributed to the issue.
Nov 29, 14:42 PST
Investigating - Guidewire Support is aware of an issue with DataDog that is causing missing logs for both production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Nov 29, 14:15 PST
Completed - The scheduled maintenance has been completed.
Nov 29, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:08 PST
Nov 28, 2022
Completed - The scheduled maintenance has been completed.
Nov 28, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 11:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:07 PST
Nov 27, 2022
Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 19:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:06 PST
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 18, 11:43 PDT
Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 12:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 18, 11:41 PDT
Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Nov 21, 05:53 PST
Update - All customer environments are fully restored & operational and we are actively monitoring the situation.
Nov 17, 21:50 PST
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Nov 17, 20:28 PST
Update - The team is continuing to work on restoration, but we will pause updates until the team makes more progress.
Nov 17, 17:50 PST
Update - Teams are actively working to restore the remaining modules.
Nov 17, 16:44 PST
Update - There are some modules that have been restored, continuing the restoration process for remaining modules.
Nov 17, 16:00 PST
Update - The restore is still in progress.
Nov 17, 15:30 PST
Identified - Actively working on restoring the cluster as some components of the cluster were damaged.
Nov 17, 15:02 PST
Investigating - We are currently investigating the issue.
Nov 17, 14:33 PST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.