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Monitoring - Guidewire has been actively evaluating the impact of CVE-2021-44228 - Log4j RCE within our products and our Cloud environments. Information about this situation has been posted to the Guidewire Community (https://community.guidewire.com/s/article/Update-to-customers-who-have-questions-about-the-use-of-log4j-in-Guidewire-products).

Our current progress on this evolving situation is as follows:
-Our Cloud Operations teams have implemented controls and patches designed to address the vulnerability for Guidewire Cloud Production, Pre-Production, and “Uplifted” Non-Production environments.
-Guidewire has provided suggestions and recommendations for Guidewire Cloud customers on how to remedy the vulnerability for their Non-Production environments.
-Our Cloud Operations teams have implemented controls and patches designed to address the vulnerability for affected InsuranceNow customers.

Guidewire has also provided instructions for Guidewire Self-Managed (on-premise) customers, which can be viewed at https://community.guidewire.com/s/article/Critical-Security-Vulnerability-Detected-in-3rd-party-library-Log4j-that-impacts-InsuranceSuite-applications in Guidewire Community (login required).

Our teams are fully dedicated to this ongoing situation and are continuing to evaluate additional updates that may be necessary for Guidewire Cloud and Guidewire Self-Managed customers. Please check back in to Guidewire Status for additional updates. As always, we thank you for your patience and support in managing this evolving situation.
Dec 13, 14:48 PST

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Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

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GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GCC EMEA Maintenance Jan 18, 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 09:40 PST
GWCP USA NPE Maintenance Jan 18, 17:00-20:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 09:33 PST
GCC USA and CANADA Maintenance Jan 19, 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 09:41 PST
GWCP APAC NPE Maintenance Jan 19, 05:00-08:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 09:37 PST
GCC APAC Maintenance Jan 20, 02:00-03:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 09:42 PST
GWCP Production Maintenance Feb 5, 18:00-22:00 PST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 12, 09:39 PST
Past Incidents
Jan 17, 2022
Completed - The scheduled maintenance has been completed.
Jan 17, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 11:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 12, 09:33 PST
Jan 16, 2022
Completed - The scheduled maintenance has been completed.
Jan 16, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 12, 09:30 PST
Completed - The scheduled maintenance has been completed.
Jan 16, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:01 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:56 PST
Jan 15, 2022
Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - This incident has been resolved. Please open a Community case if you are still experiencing any service interruption.
Jan 13, 15:37 PST
Monitoring - All regions have had the fixes deployed. Please open a Community case if you are still experiencing any service interruption.
Jan 13, 13:12 PST
Update - EMEA fixes have been deployed, this region is now operational.
Jan 13, 12:10 PST
Update - The issue has been observed in all regions. Remedial action is still underway.
Jan 13, 11:52 PST
Update - Guidewire Support has identified the cause of this incident impacting Build failures in GCC in NPE, and is actively working to restore service. At this time, we estimate service will be restored in 2 hour 30 minutes at 12:40pm PT. We will post regular updates on our progress.
Jan 13, 10:21 PST
Update - We are continuing to investigate this issue.
Jan 13, 08:49 PST
Update - We are continuing to investigate a potential issue with TeamCity that is causing Build failures in GCC in NPE that may be causing an impact for our users in US/Canada. We thank you for your patience. Our next update will be when new information becomes available.
Jan 13, 08:48 PST
Update - We are continuing to investigate this issue.
Jan 13, 08:30 PST
Investigating - Guidewire Support is aware of an issue with TeamCity that is causing build failures in GCC in NPE. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jan 13, 08:27 PST
Completed - The scheduled maintenance has been completed.
Jan 13, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:43 PST
Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 02:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:39 PST
Jan 11, 2022
Completed - The scheduled maintenance has been completed.
Jan 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:42 PST
Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 11:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:32 PST
Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 19:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:31 PST
Jan 8, 2022

No incidents reported.

Jan 7, 2022
Resolved - Guidewire Cloud Console has been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Jan 7, 14:22 PST
Monitoring - Guidewire successfully restarted the Guidewire Cloud Console service. We are currently actively monitoring the situation.
Jan 7, 14:06 PST
Investigating - Guidewire Support is aware of an issue with Guidewire Cloud Console that is causing failed deployments in some non-production environments. Guidewire will restart the GCC service at 4:45 PM ET, and will take up to 15 minutes. Please do not begin any new deployments until this activity is complete.

All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jan 7, 13:32 PST
Jan 6, 2022

No incidents reported.

Jan 5, 2022
Completed - The scheduled maintenance has been completed.
Jan 5, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 05:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:29 PST
Jan 4, 2022
Completed - The scheduled maintenance has been completed.
Jan 4, 20:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 17:00 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 16, 14:28 PST
Jan 3, 2022

No incidents reported.