Guidewire Status

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP). For ProNavigator status, please visit https://status.pronavigator.ai/

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational

Montréal - Design Operational

Montréal - Runtime Operational

N. Virginia - Design Operational

N. Virginia - Runtime Operational

Paris - Design Operational

Paris - Runtime Operational

Sydney - Design Operational

Sydney - Runtime Operational

Tokyo - Design Operational

Tokyo - Runtime Operational

Zurich - Design Operational

Zurich - Runtime Operational

ANALYTICS MANAGER Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

API GATEWAY Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

APP EVENTS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

AUTOMATED BUILDS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

BUILD PROMOTION Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

CERTIFICATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

CI MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

CLOUD DATA ACCESS (CDA) Operational

Frankfurt Operational

London Operational

Montréal Operational

N. Virginia Operational

Ohio Operational

Paris Operational

Sydney Operational

Tokyo Operational

Oregon Operational

DATABASE BACKUPS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE HOME (GWH) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE HUB Operational

N. Virginia Operational

Paris Operational

Sydney Operational

GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational

N. Virginia - Canvas Operational

N. Virginia - Compare Operational

Sydney - Canvas Operational

Sydney - Compare Operational

GWCP COMPUTE INFRASTRUCTURE Operational

Frankfurt - Delta2 Operational

London - Delta2 Operational

Montréal - Delta2 Operational

N. Virginia - Delta2 Operational

N. Virginia - Delta4 Operational

N. Virginia - Delta8 Operational

N. Virginia - Gamma2 Operational

Oregon - Delta2 Operational

Oregon - Gamma2 Operational

Oregon - Gamma4 Operational

Osaka - Delta2 Operational

Paris - Delta2 Operational

Sydney - Delta2 Operational

Tokyo - Delta2 Operational

Zurich - Delta2 Operational

N. Virginia - Delta6 Operational

Cape Town - Delta2 Operational

Oregon - Xi1 Operational

N. Virginia - Xi1 Operational

Oregon - Delta6 Operational

Calgary - Delta2 Operational

HIGH VOLUME QUOTING (HVQ) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

INTEGRATION DATA MANAGER (IDM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

INTEGRATION GATEWAY Operational

Montréal - Admin Service (IAS) Operational

Montréal - UI Operational

N. Virginia - Admin Service (IAS) Operational

N. Virginia - UI Operational

Paris - Admin Service (IAS) Operational

Paris - UI Operational

Sydney - Admin Service (IAS) Operational

Sydney - UI Operational

Tokyo - Admin Service (IAS) Operational

Tokyo - UI Operational

Zurich - Admin Service (IAS) Operational

Zurich - UI Operational

JUTRO DIGITAL PLATFORM (JDP) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

LIFECYCLE MANAGER (LCM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

NETWORK PERMISSIONS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

PLANETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

PREDICT Operational

Cape Town - Scoring Operational

Cape Town - UI Operational

London - Scoring Operational

London - UI Operational

Montréal - Scoring Operational

Montréal - UI Operational

N. Virginia - Scoring Operational

N. Virginia - UI Operational

Sydney - UI Operational

Sydney - Scoring Operational

QUALITY GATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

REPOSITORY SETTINGS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

SECRETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

STORAGE ACCESS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SUBMISSION INTAKE (SI) Operational

N. Virginia Operational

VARIABLES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

BUILD MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

GUIDEWIRE RULES SERVICE Operational

Paris - Design Operational

Montréal - Runtime Operational

Sydney - Runtime Operational

Zurich - Design Operational

Tokyo - Design Operational

N. Virginia - Runtime Operational

Tokyo - Runtime Operational

Zurich - Runtime Operational

Montréal - Design Operational

Paris - Runtime Operational

N. Virginia - Design Operational

Sydney - Design Operational

SCIM CONNECT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Operational

Cape Town - Alpha1 Operational

Cape Town - Beta1 Operational

Frankfurt - Alpha1 Operational

Frankfurt - Beta1 Operational

London - Alpha1 Operational

London - Beta1 Operational

Montréal - Alpha1 Operational

Montréal - Alpha3 Operational

Montréal - Beta1 Operational

N. Virginia - Alpha1 Operational

N. Virginia - Beta3 Operational

N. Virginia - Beta1 Operational

N. Virginia - Chi1 Operational

N. Virginia - Epsilon1 Operational

N. Virginia - Epsilon3 Operational

N. Virginia - Zeta1 Operational

N. Virginia - Zeta3 Operational

Oregon - Beta1 Operational

Oregon - Epsilon1 Operational

Paris - Alpha1 Operational

Paris - Beta1 Operational

Sydney - Alpha1 Operational

Sydney - Beta1 Operational

Tokyo - Alpha1 Operational

Tokyo - Beta1 Operational

Zurich - Alpha1 Operational

Zurich - Beta1 Operational

N. Virginia - Epsilon5 Operational

N. Virginia - Zeta5 Operational

N. Virginia - Beta5 Operational

N. Virginia - Beta7 Operational

Oregon - Mu1 Operational

N. Virginia - Mu1 Operational

Oregon - Nu1 Operational

N. Virginia - Nu1 Operational

São Paulo - Beta1 Operational

DATAMASKING (DM) Operational

N. Virginia Operational

Montréal Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GDP STREAMING INFRASTRUCTURE Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Frankfurt Operational

London Operational

Ohio Operational

Oregon Operational

Tokyo Operational

PLATFORM USAGE DASHBOARD Operational

Montréal - Runtime Operational

Montréal - UI Operational

N. Virginia - Runtime Operational

N. Virginia - UI Operational

Paris - Runtime Operational

Paris - UI Operational

Sydney - Runtime Operational

Sydney - UI Operational

Tokyo - Runtime Operational

Tokyo - UI Operational

Zurich - Runtime Operational

Zurich - UI Operational

São Paulo - Runtime Operational

São Paulo - UI Operational

SCHEMA EDITOR Operational

Montréal Operational

Zurich Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

ACCESS MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

FUNCTIONS Operational

Montréal - Admin Operational

Tokyo - UI Operational

Zurich - Admin Operational

Zurich - UI Operational

Montréal - UI Operational

N. Virginia - Admin Operational

N. Virginia - UI Operational

Paris - Admin Operational

Paris - UI Operational

Sydney - Admin Operational

Sydney - UI Operational

Tokyo - Admin Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.129) Jul `22`, `2026` `01:00`-`07:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Apr 24, 2026 - 09:01 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.129) Jul `22`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.129) Aug `1`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2026 - 19:38 UTC

GWCP Production EMEA Tenant + Atmos (v.1.129) Aug `1`, `2026` `23:00` - Aug `2`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.129) Aug `2`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.130) Aug `3`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 05, 2026 - 06:42 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.130) Aug `3`, `2026` `19:00` - Aug `4`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.130) Aug `5`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.130) Aug `5`, `2026` `13:00`-`19:00` UTC

INOW GWCP non disruptive maintenance (PROD) Aug `9`, `2026` `21:00` - Aug `10`, `2026` `03:00` UTC

Guidewire will be conducting standard platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within the specified maintenance window.
Posted on Jul 20, 2026 - 23:28 UTC

GWCP Production APAC Tenant (v.1.130) Aug `15`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 18, 2026 - 09:10 UTC

GWCP Production EMEA Tenant (v.1.130) Aug `15`, `2026` `23:00` - Aug `16`, `2026` `05:00` UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. Customers should expect brief losses of availability to their Integration Gateway application management. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 18, 2026 - 09:10 UTC

GWCP Production AMER/CAN Tenant (v.1.130) Aug `16`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.131) Aug `17`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.131) Aug `17`, `2026` `19:00` - Aug `18`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.131) Aug `19`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.131) Aug `19`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.131) Aug `29`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC, Integration Gateway application management within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 31, 2026 - 20:06 UTC

GWCP Production EMEA Tenant + Atmos (v.1.131) Aug `29`, `2026` `23:00` - Aug `30`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.131) Aug `30`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.132) Aug `31`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.132) Aug `31`, `2026` `19:00` - Sep `1`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.132) Sep `2`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.132) Sep `2`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.132) Sep `12`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.132) Sep `12`, `2026` `23:00` - Sep `13`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.132) Sep `13`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133) Sep `14`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.133) Sep `14`, `2026` `19:00` - Sep `15`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.133) Sep `16`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133) Sep `16`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.133) Sep `26`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.133) Sep `26`, `2026` `23:00` - Sep `27`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.133) Sep `27`, `2026` `06:00`-`12:00` UTC

Past Incidents

Jul 21, 2026

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.129)

Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 19:00 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 24, 08:59 UTC

Jul 20, 2026

TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Resolved - The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.
Jul 20, 18:05 UTC

Monitoring - If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps.

Jacoco can be disabled using a PATCH http request to the cicd manager service.

- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json

Body:
[
{
"op": "replace",
"path": "/gunitServerTests/enableCodeCoverage",
"value": false
}
]

For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started
Jul 20, 09:52 UTC

Identified - Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
Jul 20, 09:36 UTC

Investigating - Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
Jul 20, 09:32 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.129)

Completed - The scheduled maintenance has been completed.
Jul 20, 07:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 03:00 UTC

Jul 19, 2026

GWCP Production AMER/CAN Tenant (v.1.128)

Completed - The scheduled maintenance has been completed.
Jul 19, 07:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:00 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Apr 24, 08:57 UTC

Guidewire Predictive Analytics Production AMER - USA

Completed - The scheduled maintenance has been completed.
Jul 19, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 01:00 UTC

Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window.

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 17, 07:12 UTC

Guidewire Predictive Analytics Production AMER - Montréal

Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 UTC

GWCP Production EMEA Tenant (v.1.128)

Completed - The scheduled maintenance has been completed.
Jul 19, 00:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 UTC

Jul 18, 2026

Guidewire Predictive Analytics Production EMEA - London

Completed - The scheduled maintenance has been completed.
Jul 18, 23:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 UTC

Guidewire Predictive Analytics Production EMEA - Cape Town

Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 16:00 UTC

GWCP Production APAC Tenant (v.1.128)

Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:00 UTC

GWCP Deployment Service Interruption Affecting Multiple Customers in NPE and PREPROD for AMER Regions

Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Jul 18, 14:07 UTC

Monitoring - Guidewire Support observed intermittent issues with the deployment service. We recommend to redeploy the failed deployments. Please open a Community case if you are still experiencing any issues with Insurance Suite deployments.
Jul 17, 23:06 UTC

Update - We’re continuing to investigate the issue. All necessary teams are engaged to restore service as quickly as possible, and we will share regular updates on our progress
Jul 17, 22:22 UTC

Update - We are continuing to investigate this issue and request that customers temporarily pause any new deployments in NPE and PreProd until further notice from Guidewire. All necessary resources have been engaged to restore the service as quickly as possible, and we will provide regular updates on our progress.
Jul 17, 21:34 UTC

Investigating - Guidewire Support is investigating an issue with Insurance Suite(IS) deployments affecting customers in AMER regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jul 17, 21:04 UTC

Guidewire Predictive Analytics Production APAC - Sydney

Completed - The scheduled maintenance has been completed.
Jul 18, 14:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 UTC

Jul 17, 2026

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

INOW GWCP non disruptive maintenance (PROD)

Completed - The scheduled maintenance has been completed.
Jul 13, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 UTC

Scheduled - Guidewire will be conducting standard platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within the specified maintenance window.
Jun 30, 17:28 UTC

Jul 12, 2026

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

GWCP NPE and PreProduction APAC Tenant (v.1.128)

Completed - The scheduled maintenance has been completed.
Jul 8, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:00 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 24, 08:52 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.128)

Completed - The scheduled maintenance has been completed.
Jul 8, 05:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 UTC

Jul 7, 2026

INOW GWCP non disruptive maintenance (PRE PROD)

Completed - The scheduled maintenance has been completed.
Jul 7, 15:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:00 UTC

Scheduled - Guidewire will be conducting standard platform and tenant maintenance to preproduction environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within the specified maintenance window.
Jul 7, 11:43 UTC

INOW GWCP non disruptive maintenance (PRE PROD)

Completed - The scheduled maintenance has been completed.
Jul 7, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:01 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.128)

Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 19:00 UTC

All Systems Operational

About This Site

Scheduled Maintenance

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.129) Jul 22, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.129) Jul 22, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.129) Aug 1, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.129) Aug 1, 2026 23:00 - Aug 2, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.129) Aug 2, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.130) Aug 3, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.130) Aug 3, 2026 19:00 - Aug 4, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.130) Aug 5, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.130) Aug 5, 2026 13:00-19:00 UTC

INOW GWCP non disruptive maintenance (PROD) Aug 9, 2026 21:00 - Aug 10, 2026 03:00 UTC

GWCP Production APAC Tenant (v.1.130) Aug 15, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.130) Aug 15, 2026 23:00 - Aug 16, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.130) Aug 16, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.131) Aug 17, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.131) Aug 17, 2026 19:00 - Aug 18, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.131) Aug 19, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.131) Aug 19, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.131) Aug 29, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.131) Aug 29, 2026 23:00 - Aug 30, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.131) Aug 30, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.132) Aug 31, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.132) Aug 31, 2026 19:00 - Sep 1, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.132) Sep 2, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.132) Sep 2, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.132) Sep 12, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.132) Sep 12, 2026 23:00 - Sep 13, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.132) Sep 13, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133) Sep 14, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.133) Sep 14, 2026 19:00 - Sep 15, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.133) Sep 16, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133) Sep 16, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.133) Sep 26, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.133) Sep 26, 2026 23:00 - Sep 27, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.133) Sep 27, 2026 06:00-12:00 UTC

Past Incidents

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.129) Jul `22`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.129) Jul `22`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.129) Aug `1`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.129) Aug `1`, `2026` `23:00` - Aug `2`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.129) Aug `2`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.130) Aug `3`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.130) Aug `3`, `2026` `19:00` - Aug `4`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.130) Aug `5`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.130) Aug `5`, `2026` `13:00`-`19:00` UTC

INOW GWCP non disruptive maintenance (PROD) Aug `9`, `2026` `21:00` - Aug `10`, `2026` `03:00` UTC

GWCP Production APAC Tenant (v.1.130) Aug `15`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.130) Aug `15`, `2026` `23:00` - Aug `16`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.130) Aug `16`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.131) Aug `17`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.131) Aug `17`, `2026` `19:00` - Aug `18`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.131) Aug `19`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.131) Aug `19`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.131) Aug `29`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.131) Aug `29`, `2026` `23:00` - Aug `30`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.131) Aug `30`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.132) Aug `31`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.132) Aug `31`, `2026` `19:00` - Sep `1`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.132) Sep `2`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.132) Sep `2`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.132) Sep `12`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.132) Sep `12`, `2026` `23:00` - Sep `13`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.132) Sep `13`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133) Sep `14`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.133) Sep `14`, `2026` `19:00` - Sep `15`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.133) Sep `16`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133) Sep `16`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.133) Sep `26`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.133) Sep `26`, `2026` `23:00` - Sep `27`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.133) Sep `27`, `2026` `06:00`-`12:00` UTC