Guidewire Status

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP). For ProNavigator status, please visit https://status.pronavigator.ai/

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational

Montréal - Design Operational

Montréal - Runtime Operational

N. Virginia - Design Operational

N. Virginia - Runtime Operational

Paris - Design Operational

Paris - Runtime Operational

Sydney - Design Operational

Sydney - Runtime Operational

Tokyo - Design Operational

Tokyo - Runtime Operational

Zurich - Design Operational

Zurich - Runtime Operational

ANALYTICS MANAGER Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

API GATEWAY Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

APP EVENTS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

AUTOMATED BUILDS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

BUILD PROMOTION Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CERTIFICATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CI MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

CLOUD DATA ACCESS (CDA) Operational

Frankfurt Operational

London Operational

Montréal Operational

N. Virginia Operational

Ohio Operational

Paris Operational

Sydney Operational

Tokyo Operational

Oregon Operational

DATABASE BACKUPS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE HOME (GWH) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE HUB Operational

N. Virginia Operational

Paris Operational

Sydney Operational

GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational

N. Virginia - Canvas Operational

N. Virginia - Compare Operational

Sydney - Canvas Operational

Sydney - Compare Operational

GWCP COMPUTE INFRASTRUCTURE Operational

Frankfurt - Delta2 Operational

London - Delta2 Operational

Montréal - Delta2 Operational

N. Virginia - Delta2 Operational

N. Virginia - Delta4 Operational

N. Virginia - Delta8 Operational

N. Virginia - Gamma2 Operational

Oregon - Delta2 Operational

Oregon - Gamma2 Operational

Oregon - Gamma4 Operational

Osaka - Delta2 Operational

Paris - Delta2 Operational

Sydney - Delta2 Operational

Tokyo - Delta2 Operational

Zurich - Delta2 Operational

N. Virginia - Delta6 Operational

Cape Town - Delta2 Operational

HIGH VOLUME QUOTING (HVQ) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

INTEGRATION DATA MANAGER (IDM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

INTEGRATION GATEWAY Operational

Montréal - Admin Service (IAS) Operational

Montréal - UI Operational

N. Virginia - Admin Service (IAS) Operational

N. Virginia - UI Operational

Paris - Admin Service (IAS) Operational

Paris - UI Operational

Sydney - Admin Service (IAS) Operational

Sydney - UI Operational

Tokyo - Admin Service (IAS) Operational

Tokyo - UI Operational

Zurich - Admin Service (IAS) Operational

Zurich - UI Operational

JUTRO DIGITAL PLATFORM (JDP) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

LIFECYCLE MANAGER (LCM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

NETWORK PERMISSIONS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PLANETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PREDICT Operational

Cape Town - Scoring Operational

Cape Town - UI Operational

London - Scoring Operational

London - UI Operational

Montréal - Scoring Operational

Montréal - UI Operational

N. Virginia - Scoring Operational

N. Virginia - UI Operational

Sydney - UI Operational

Sydney - Scoring Operational

QUALITY GATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

REPOSITORY SETTINGS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SECRETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

STORAGE ACCESS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SUBMISSION INTAKE (SI) Operational

N. Virginia Operational

VARIABLES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

BUILD MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE RULES SERVICE Operational

Paris - Design Operational

Montréal - Runtime Operational

Sydney - Runtime Operational

Zurich - Design Operational

Tokyo - Design Operational

N. Virginia - Runtime Operational

Tokyo - Runtime Operational

Zurich - Runtime Operational

Montréal - Design Operational

Paris - Runtime Operational

N. Virginia - Design Operational

Sydney - Design Operational

SCIM CONNECT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Operational

Cape Town - Alpha1 Operational

Cape Town - Beta1 Operational

Frankfurt - Alpha1 Operational

Frankfurt - Beta1 Operational

London - Alpha1 Operational

London - Beta1 Operational

Montréal - Alpha1 Operational

Montréal - Alpha3 Operational

Montréal - Beta1 Operational

N. Virginia - Alpha1 Operational

N. Virginia - Beta3 Operational

N. Virginia - Beta1 Operational

N. Virginia - Chi1 Operational

N. Virginia - Epsilon1 Operational

N. Virginia - Epsilon3 Operational

N. Virginia - Zeta1 Operational

N. Virginia - Zeta3 Operational

Oregon - Beta1 Operational

Oregon - Epsilon1 Operational

Paris - Alpha1 Operational

Paris - Beta1 Operational

Sydney - Alpha1 Operational

Sydney - Beta1 Operational

Tokyo - Alpha1 Operational

Tokyo - Beta1 Operational

Zurich - Alpha1 Operational

Zurich - Beta1 Operational

N. Virginia - Epsilon5 Operational

N. Virginia - Zeta5 Operational

N. Virginia - Beta5 Operational

DATAMASKING (DM) Operational

N. Virginia Operational

Montréal Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GDP STREAMING INFRASTRUCTURE Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Frankfurt Operational

London Operational

Ohio Operational

Oregon Operational

Tokyo Operational

PLATFORM USAGE DASHBOARD Operational

Montréal - Runtime Operational

Montréal - UI Operational

N. Virginia - Runtime Operational

N. Virginia - UI Operational

Paris - Runtime Operational

Paris - UI Operational

Sydney - Runtime Operational

Sydney - UI Operational

Tokyo - Runtime Operational

Tokyo - UI Operational

Zurich - Runtime Operational

Zurich - UI Operational

SCHEMA EDITOR Operational

Montréal Operational

Zurich Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GWCP Production APAC Tenant (v.1.118) Feb `28`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Nov 30, 2025 - 21:28 UTC

GWCP Production EMEA Tenant (v.1.118) Feb `28`, `2026` `23:00` - Mar `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119) Mar `2`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 16, 2025 - 11:14 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119) Mar `2`, `2026` `19:00` - Mar `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119) Mar `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119) Mar `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar `14`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 16, 2025 - 11:19 UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar `14`, `2026` `23:00` - Mar `15`, `2026` `05:00` UTC

INOW GWCP disruptive maintenance (NON PROD) Mar `15`, `2026` `06:00`-`12:00` UTC

Standard maintenance will be performed Sunday, Mar 14 2025 from 2200 to Mar 15 2025 0400 PST.

Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Posted on Feb 10, 2026 - 19:39 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar `15`, `2026` `06:00`-`12:00` UTC

INOW GWCP disruptive maintenance (PRE PROD) Mar `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar `16`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 16, 2025 - 11:22 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar `16`, `2026` `19:00` - Mar `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar `18`, `2026` `13:00`-`19:00` UTC

INOW GWCP disruptive maintenance (PROD) Mar `22`, `2026` `06:00`-`12:00` UTC

Standard maintenance will be performed Sunday, Mar 21 2025 from 2200 to Mar 22 2025 0400 PST.

Maintenance will incur a temporary outage to the RDS database instances and associated INOW applications of approximately 30 minutes per environment as work proceeds through the window.
Posted on Feb 13, 2026 - 01:34 UTC

GWCP Production APAC Tenant (v.1.120) Mar `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.120) Mar `28`, `2026` `23:00` - Mar `29`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar `29`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar `30`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar `30`, `2026` `19:00` - Mar `31`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr `1`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr `1`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr `11`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr `11`, `2026` `23:00` - Apr `12`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr `12`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr `13`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr `13`, `2026` `19:00` - Apr `14`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr `15`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr `15`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.122) Apr `25`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr `25`, `2026` `23:00` - Apr `26`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr `26`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr `27`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr `27`, `2026` `19:00` - Apr `28`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr `29`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr `29`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May `9`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May `9`, `2026` `23:00` - May `10`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May `10`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May `11`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May `11`, `2026` `19:00` - May `12`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May `13`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May `13`, `2026` `13:00`-`19:00` UTC

Past Incidents

Feb 18, 2026

GWCP NPE and PreProduction APAC Tenant (v.1.118)

Completed - The scheduled maintenance has been completed.
Feb 18, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 13:00 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 21, 11:28 UTC

INOW GWCP Dataservice non disruptive maintenance (PROD)

Completed - The scheduled maintenance has been completed.
Feb 18, 15:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 12:00 UTC

Scheduled - Scheduled Data Service Production Maintenance.
The only impact is a brief delay of less than 10 minutes for data synchronization during the maintenance. All services will remain fully operational throughout the process.
Feb 17, 15:28 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.118)

Completed - The scheduled maintenance has been completed.
Feb 18, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 01:00 UTC

Feb 17, 2026

LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production

Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Feb 17, 21:46 UTC

Monitoring - The fix has been implemented and we are actively monitoring the situation.
Feb 17, 19:19 UTC

Identified - Guidewire Support has identified the cause of this incident impacting LifeCycle Manager (LCM) service interruption, and are actively working to restore service. We will post regular updates on our progress.
Feb 17, 18:32 UTC

Update - We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available
Feb 17, 18:15 UTC

Update - We are continuing to investigate an issue with the LifeCycle Manager (LCM) Service that is causing deployment failure in Multiple Regions. We appreciate your patience and will provide an update as soon as new information becomes available.
Feb 17, 17:13 UTC

Investigating - Guidewire Support is aware of an issue with LifeCycle Manager (LCM) that is causing deployment failure in Multiple Regions in Production and Non-Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Feb 17, 16:35 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Feb 17, 08:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:01 UTC

Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances.
Feb 15, 20:27 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Feb 17, 08:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 21:00 UTC

Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances.
Feb 13, 16:28 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.118)

Completed - The scheduled maintenance has been completed.
Feb 17, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 19:00 UTC

Feb 16, 2026

GWCP NPE and PreProduction CANADA Tenant (v.1.118)

Completed - The scheduled maintenance has been completed.
Feb 16, 05:40 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 03:00 UTC

INOW GWCP disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Feb 16, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:01 UTC

Scheduled - Maintenance will incur a temporary outage to Customer INow Applications and Teamcity Instances.
Feb 15, 21:03 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Feb 16, 04:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:01 UTC

Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances.
Feb 15, 20:27 UTC

INOW GWCP Teamcity disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 UTC

Scheduled - Maintenance will incur a temporary outage to Customer Teamcity Instances.
Feb 15, 21:03 UTC

INOW GWCP disruptive maintenance (NON PROD)

Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 UTC

Scheduled - Maintenance will incur a temporary outage to Customer INow Applications and Teamcity Instances.
Feb 12, 08:28 UTC

Feb 15, 2026

GWCP Production AMER/CAN Tenant + Atmos (v.1.117)

Completed - The scheduled maintenance has been completed.
Feb 15, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 12:56 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 06:18 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 12:31 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, Guidewire Home (GWH), Workflow services, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 21, 11:24 UTC

Guidewire Predictive Analytics Production AMER(Can) - Montreal

Completed - The scheduled maintenance has been completed.
Feb 15, 05:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:01 UTC

Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 9, 11:00 UTC

Guidewire Predictive Analytics Production AMER - USA

Completed - The scheduled maintenance has been completed.
Feb 15, 05:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 02:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.117)

Completed - The scheduled maintenance has been completed.
Feb 15, 01:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 12:54 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 06:18 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 12:31 UTC

Guidewire Predictive Analytics Production EMEA - Capetown and London

Completed - The scheduled maintenance has been completed.
Feb 15, 00:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 16:00 UTC

Feb 14, 2026

GWCP Production APAC Tenant + Atmos (v.1.117)

Completed - The scheduled maintenance has been completed.
Feb 14, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 14:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 12, 12:53 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 6, 06:16 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jan 20, 12:31 UTC

Guidewire Predictive Analytics Production APAC - Sydney

Completed - The scheduled maintenance has been completed.
Feb 14, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 07:00 UTC

Feb 13, 2026

No incidents reported.

Feb 12, 2026

INOW GWCP non disruptive maintenance (PRE PROD)

Completed - The scheduled maintenance has been completed.
Feb 12, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 15:00 UTC

Scheduled - Maintenance is expected to be non-disruptive.
Feb 10, 21:27 UTC

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

INOW GWCP non disruptive maintenance (PROD)

Completed - The scheduled maintenance has been completed.
Feb 9, 00:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 UTC

Scheduled - Maintenance is expected to be non-disruptive.
Feb 3, 00:27 UTC

Feb 8, 2026

INOW GWCP Dataservice non disruptive maintenance (PROD)

Completed - The scheduled maintenance has been completed.
Feb 8, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:00 UTC

Feb 7, 2026

LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in Production

Postmortem - Read details
Feb 12, 06:30 UTC

Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Feb 7, 15:47 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 7, 08:10 UTC

Identified - We have identified that the issue is impacting a limited number of customers using the Lifecycle Manager (LCM) service in the AMER region in Production. We have contacted the affected customers and are actively working on a fix.
Feb 7, 07:42 UTC

Update - We are continuing to investigate this issue.
Feb 7, 07:14 UTC

Update - We are continuing to investigate this issue.
Feb 7, 06:39 UTC

Update - We are continuing to investigate this issue.
Feb 7, 06:05 UTC

Update - We are continuing to investigate this issue.
Feb 7, 05:36 UTC

Investigating - Guidewire Support is aware of an issue with ADVANCED PRODUCT DESIGNER (APD) that is causing deployment failure in the AMER region Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Feb 7, 04:59 UTC

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.117)

Completed - The scheduled maintenance has been completed.
Feb 4, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 13:00 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Nov 21, 11:20 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.117)

Completed - The scheduled maintenance has been completed.
Feb 4, 07:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 01:00 UTC

All Systems Operational

About This Site

Scheduled Maintenance

GWCP Production APAC Tenant (v.1.118) Feb 28, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.118) Feb 28, 2026 23:00 - Mar 1, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar 1, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119) Mar 2, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119) Mar 2, 2026 19:00 - Mar 3, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119) Mar 4, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119) Mar 4, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar 14, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar 14, 2026 23:00 - Mar 15, 2026 05:00 UTC

INOW GWCP disruptive maintenance (NON PROD) Mar 15, 2026 06:00-12:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar 15, 2026 06:00-12:00 UTC

INOW GWCP disruptive maintenance (PRE PROD) Mar 15, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar 16, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar 16, 2026 19:00 - Mar 17, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar 18, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar 18, 2026 13:00-19:00 UTC

INOW GWCP disruptive maintenance (PROD) Mar 22, 2026 06:00-12:00 UTC

GWCP Production APAC Tenant (v.1.120) Mar 28, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.120) Mar 28, 2026 23:00 - Mar 29, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar 29, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar 30, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar 30, 2026 19:00 - Mar 31, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr 1, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr 1, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr 11, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr 11, 2026 23:00 - Apr 12, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr 12, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr 13, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr 13, 2026 19:00 - Apr 14, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr 15, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr 15, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.122) Apr 25, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr 25, 2026 23:00 - Apr 26, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr 26, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr 27, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr 27, 2026 19:00 - Apr 28, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr 29, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr 29, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May 9, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May 9, 2026 23:00 - May 10, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May 10, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May 11, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May 11, 2026 19:00 - May 12, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May 13, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May 13, 2026 13:00-19:00 UTC

Past Incidents

GWCP Production APAC Tenant (v.1.118) Feb `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.118) Feb `28`, `2026` `23:00` - Mar `1`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.118) Mar `1`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.119) Mar `2`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.119) Mar `2`, `2026` `19:00` - Mar `3`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.119) Mar `4`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.119) Mar `4`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.119) Mar `14`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.119) Mar `14`, `2026` `23:00` - Mar `15`, `2026` `05:00` UTC

INOW GWCP disruptive maintenance (NON PROD) Mar `15`, `2026` `06:00`-`12:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.119) Mar `15`, `2026` `06:00`-`12:00` UTC

INOW GWCP disruptive maintenance (PRE PROD) Mar `15`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.120) Mar `16`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.120) Mar `16`, `2026` `19:00` - Mar `17`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.120) Mar `18`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.120) Mar `18`, `2026` `13:00`-`19:00` UTC

INOW GWCP disruptive maintenance (PROD) Mar `22`, `2026` `06:00`-`12:00` UTC

GWCP Production APAC Tenant (v.1.120) Mar `28`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.120) Mar `28`, `2026` `23:00` - Mar `29`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.120) Mar `29`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.121) Mar `30`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.121) Mar `30`, `2026` `19:00` - Mar `31`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121) Apr `1`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121) Apr `1`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.121) Apr `11`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.121) Apr `11`, `2026` `23:00` - Apr `12`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.121) Apr `12`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.122) Apr `13`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122) Apr `13`, `2026` `19:00` - Apr `14`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.122) Apr `15`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.122) Apr `15`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.122) Apr `25`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.122) Apr `25`, `2026` `23:00` - Apr `26`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr `26`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr `27`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr `27`, `2026` `19:00` - Apr `28`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr `29`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr `29`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May `9`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May `9`, `2026` `23:00` - May `10`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May `10`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May `11`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May `11`, `2026` `19:00` - May `12`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May `13`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May `13`, `2026` `13:00`-`19:00` UTC