Guidewire Status

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP). For ProNavigator status, please visit https://status.pronavigator.ai/

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

GWCP NPE and PreProduction APAC Tenant (v.1.122)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 2026 - 13:00 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 15, 2026 13:00-19:00 UTC

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational

Montréal - Design Operational

Montréal - Runtime Operational

N. Virginia - Design Operational

N. Virginia - Runtime Operational

Paris - Design Operational

Paris - Runtime Operational

Sydney - Design Operational

Sydney - Runtime Operational

Tokyo - Design Operational

Tokyo - Runtime Operational

Zurich - Design Operational

Zurich - Runtime Operational

ANALYTICS MANAGER Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

API GATEWAY Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

APP EVENTS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

AUTOMATED BUILDS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

BUILD PROMOTION Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

CERTIFICATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

CI MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

CLOUD DATA ACCESS (CDA) Operational

Frankfurt Operational

London Operational

Montréal Operational

N. Virginia Operational

Ohio Operational

Paris Operational

Sydney Operational

Tokyo Operational

Oregon Operational

DATABASE BACKUPS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE HOME (GWH) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational

Montréal - Data Studio Operational

Montréal - Explore Operational

N. Virginia - Data Studio Operational

N. Virginia - Explore Operational

Paris - Data Studio Operational

Paris - Explore Operational

Sydney - Data Studio Operational

Sydney - Explore Operational

GUIDEWIRE HUB Operational

N. Virginia Operational

Paris Operational

Sydney Operational

GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational

N. Virginia - Canvas Operational

N. Virginia - Compare Operational

Sydney - Canvas Operational

Sydney - Compare Operational

GWCP COMPUTE INFRASTRUCTURE Operational

Frankfurt - Delta2 Operational

London - Delta2 Operational

Montréal - Delta2 Operational

N. Virginia - Delta2 Operational

N. Virginia - Delta4 Operational

N. Virginia - Delta8 Operational

N. Virginia - Gamma2 Operational

Oregon - Delta2 Operational

Oregon - Gamma2 Operational

Oregon - Gamma4 Operational

Osaka - Delta2 Operational

Paris - Delta2 Operational

Sydney - Delta2 Operational

Tokyo - Delta2 Operational

Zurich - Delta2 Operational

N. Virginia - Delta6 Operational

Cape Town - Delta2 Operational

Oregon - Xi1 Operational

N. Virginia - Xi1 Operational

HIGH VOLUME QUOTING (HVQ) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

INTEGRATION DATA MANAGER (IDM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

INTEGRATION GATEWAY Operational

Montréal - Admin Service (IAS) Operational

Montréal - UI Operational

N. Virginia - Admin Service (IAS) Operational

N. Virginia - UI Operational

Paris - Admin Service (IAS) Operational

Paris - UI Operational

Sydney - Admin Service (IAS) Operational

Sydney - UI Operational

Tokyo - Admin Service (IAS) Operational

Tokyo - UI Operational

Zurich - Admin Service (IAS) Operational

Zurich - UI Operational

JUTRO DIGITAL PLATFORM (JDP) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

LIFECYCLE MANAGER (LCM) Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

NETWORK PERMISSIONS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

PLANETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

PREDICT Operational

Cape Town - Scoring Operational

Cape Town - UI Operational

London - Scoring Operational

London - UI Operational

Montréal - Scoring Operational

Montréal - UI Operational

N. Virginia - Scoring Operational

N. Virginia - UI Operational

Sydney - UI Operational

Sydney - Scoring Operational

QUALITY GATES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

REPOSITORY SETTINGS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

SECRETS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

STORAGE ACCESS Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

SUBMISSION INTAKE (SI) Operational

N. Virginia Operational

VARIABLES Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

BUILD MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

São Paulo Operational

GUIDEWIRE RULES SERVICE Operational

Paris - Design Operational

Montréal - Runtime Operational

Sydney - Runtime Operational

Zurich - Design Operational

Tokyo - Design Operational

N. Virginia - Runtime Operational

Tokyo - Runtime Operational

Zurich - Runtime Operational

Montréal - Design Operational

Paris - Runtime Operational

N. Virginia - Design Operational

Sydney - Design Operational

SCIM CONNECT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Under Maintenance

Cape Town - Alpha1 Operational

Cape Town - Beta1 Operational

Frankfurt - Alpha1 Operational

Frankfurt - Beta1 Operational

London - Alpha1 Operational

London - Beta1 Operational

Montréal - Alpha1 Operational

Montréal - Alpha3 Operational

Montréal - Beta1 Operational

N. Virginia - Alpha1 Operational

N. Virginia - Beta3 Operational

N. Virginia - Beta1 Operational

N. Virginia - Chi1 Operational

N. Virginia - Epsilon1 Operational

N. Virginia - Epsilon3 Operational

N. Virginia - Zeta1 Operational

N. Virginia - Zeta3 Operational

Oregon - Beta1 Operational

Oregon - Epsilon1 Operational

Paris - Alpha1 Operational

Paris - Beta1 Operational

Sydney - Alpha1 Under Maintenance

Sydney - Beta1 Under Maintenance

Tokyo - Alpha1 Under Maintenance

Tokyo - Beta1 Under Maintenance

Zurich - Alpha1 Operational

Zurich - Beta1 Operational

N. Virginia - Epsilon5 Operational

N. Virginia - Zeta5 Operational

N. Virginia - Beta5 Operational

DATAMASKING (DM) Operational

N. Virginia Operational

Montréal Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

GDP STREAMING INFRASTRUCTURE Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Frankfurt Operational

London Operational

Ohio Operational

Oregon Operational

Tokyo Operational

PLATFORM USAGE DASHBOARD Operational

Montréal - Runtime Operational

Montréal - UI Operational

N. Virginia - Runtime Operational

N. Virginia - UI Operational

Paris - Runtime Operational

Paris - UI Operational

Sydney - Runtime Operational

Sydney - UI Operational

Tokyo - Runtime Operational

Tokyo - UI Operational

Zurich - Runtime Operational

Zurich - UI Operational

SCHEMA EDITOR Operational

Montréal Operational

Zurich Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

ACCESS MANAGEMENT Operational

Montréal Operational

N. Virginia Operational

Paris Operational

Sydney Operational

Tokyo Operational

Zurich Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Guidewire Predictive Analytics Production APAC - AUS Apr `18`, `2026` `04:00`-`10:00` UTC

Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Apr 15, 2026 - 18:28 UTC

Guidewire Predictive Analytics Production EMEA - SAF Apr `18`, `2026` `12:00`-`18:00` UTC

Guidewire Predictive Analytics Production EMEA - UK Apr `18`, `2026` `13:00`-`19:00` UTC

Guidewire Predictive Analytics Production AMER - CAN Apr `18`, `2026` `18:00` - Apr `19`, `2026` `00:00` UTC

Guidewire Predictive Analytics Production AMER - USA Apr `18`, `2026` `21:00` - Apr `19`, `2026` `00:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Apr 15, 2026 - 18:24 UTC

Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 15, 2026 - 18:22 UTC

INOW GWCP disruptive maintenance (NON PROD) Apr `19`, `2026` `05:00`-`11:00` UTC

Graviton Class Upgrade:
As part of this maintenance, the instance types will be upgraded to Graviton class.

Impact:
The maintenance will cause a temporary outage to the RDS database instances and associated INOW applications, lasting approximately 1 hour per environment during the maintenance window.
Posted on Apr 14, 2026 - 15:18 UTC

INOW GWCP disruptive maintenance (PRE PROD) Apr `19`, `2026` `05:00`-`11:00` UTC

INOW GWCP non disruptive maintenance (PROD) Apr `19`, `2026` `22:00` - Apr `20`, `2026` `04:00` UTC

Maintenance is expected to be non-disruptive.
Posted on Apr 15, 2026 - 02:27 UTC

GWCP Production APAC Tenant (v.1.122) Apr `25`, `2026` `14:00`-`20:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 2026 - 11:06 UTC

Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, Guidewire Home (GWH), Workflow services and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Jan 25, 2026 - 19:27 UTC

GWCP Production EMEA Tenant (v.1.122) Apr `25`, `2026` `23:00` - Apr `26`, `2026` `05:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 2026 - 11:07 UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr `26`, `2026` `06:00`-`12:00` UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 23, 2026 - 11:07 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr `27`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 28, 2026 - 01:08 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr `27`, `2026` `19:00` - Apr `28`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr `29`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr `29`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May `9`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 09, 2026 - 00:28 UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May `9`, `2026` `23:00` - May `10`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May `10`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May `11`, `2026` `03:00`-`09:00` UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Feb 10, 2026 - 09:05 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May `11`, `2026` `19:00` - May `12`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May `13`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May `13`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.124) May `23`, `2026` `14:00`-`20:00` UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Feb 22, 2026 - 22:54 UTC

GWCP Production EMEA Tenant (v.1.124) May `23`, `2026` `23:00` - May `24`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.124) May `24`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.125) May `25`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.125) May `25`, `2026` `19:00` - May `26`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.125) May `27`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.125) May `27`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.125) Jun `6`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.125) Jun `6`, `2026` `23:00` - Jun `7`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.125) Jun `7`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.126) Jun `8`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.126) Jun `8`, `2026` `19:00` - Jun `9`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.126) Jun `10`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.126) Jun `10`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.126) Jun `20`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.126) Jun `20`, `2026` `23:00` - Jun `21`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.126) Jun `21`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.127) Jun `22`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.127) Jun `22`, `2026` `19:00` - Jun `23`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.127) Jun `24`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.127) Jun `24`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.127) Jul `4`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.127) Jul `4`, `2026` `23:00` - Jul `5`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.127) Jul `5`, `2026` `06:00`-`12:00` UTC

Past Incidents

Apr 15, 2026

GWCP NPE and PreProduction AMER Tenant (v.1.122)

Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 UTC

Apr 14, 2026

GWCP NPE and PreProduction EMEA Tenant (v.1.122)

Completed - The scheduled maintenance has been completed.
Apr 14, 01:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:01 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122)

Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:01 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.122)

Completed - The scheduled maintenance has been completed.
Apr 14, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 19:00 UTC

Apr 13, 2026

GWCP NPE and PreProduction CANADA Tenant (v.1.122)

Completed - The scheduled maintenance has been completed.
Apr 13, 04:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:00 UTC

Apr 12, 2026

GWCP Production AMER/CAN Tenant + Atmos (v.1.121)

Completed - The scheduled maintenance has been completed.
Apr 12, 09:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jan 14, 00:28 UTC

GWCP Production EMEA Tenant + Atmos (v.1.121)

Completed - The scheduled maintenance has been completed.
Apr 12, 01:35 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 UTC

Apr 11, 2026

GWCP Production APAC Tenant + Atmos (v.1.121)

Completed - The scheduled maintenance has been completed.
Apr 11, 17:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 14:00 UTC

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

INOW GWCP non disruptive maintenance (PROD)

Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 00:00 UTC

Scheduled - Maintenance is expected to be non-disruptive.
Apr 2, 17:27 UTC

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

Deployment Failures Observed for Non-Production Environments across all regions.

Postmortem - Read details
Apr 10, 08:49 UTC

Resolved - The issue has been resolved.
Apr 2, 17:45 UTC

Monitoring - The fix has been implemented across the regions and we are monitoring the results.
Apr 2, 14:19 UTC

Update - The fix is being implemented region-wise and the services are coming up gradually.
Apr 2, 14:13 UTC

Identified - The issue has been identified and a fix is being implemented.
Apr 2, 12:32 UTC

Update - We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
Apr 2, 11:49 UTC

Update - All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Apr 2, 11:01 UTC

Investigating - Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
Apr 2, 10:08 UTC

Apr 1, 2026

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.121)

Completed - The scheduled maintenance has been completed.
Apr 1, 19:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 13:00 UTC

Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jan 5, 04:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.121)

Completed - The scheduled maintenance has been completed.
Apr 1, 06:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 01:00 UTC

About This Site

Scheduled Maintenance

Guidewire Predictive Analytics Production APAC - AUS Apr 18, 2026 04:00-10:00 UTC

Guidewire Predictive Analytics Production EMEA - SAF Apr 18, 2026 12:00-18:00 UTC

Guidewire Predictive Analytics Production EMEA - UK Apr 18, 2026 13:00-19:00 UTC

Guidewire Predictive Analytics Production AMER - CAN Apr 18, 2026 18:00 - Apr 19, 2026 00:00 UTC

Guidewire Predictive Analytics Production AMER - USA Apr 18, 2026 21:00 - Apr 19, 2026 00:00 UTC

INOW GWCP disruptive maintenance (NON PROD) Apr 19, 2026 05:00-11:00 UTC

INOW GWCP disruptive maintenance (PRE PROD) Apr 19, 2026 05:00-11:00 UTC

INOW GWCP non disruptive maintenance (PROD) Apr 19, 2026 22:00 - Apr 20, 2026 04:00 UTC

GWCP Production APAC Tenant (v.1.122) Apr 25, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.122) Apr 25, 2026 23:00 - Apr 26, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr 26, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr 27, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr 27, 2026 19:00 - Apr 28, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr 29, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr 29, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May 9, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May 9, 2026 23:00 - May 10, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May 10, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May 11, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May 11, 2026 19:00 - May 12, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May 13, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May 13, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.124) May 23, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.124) May 23, 2026 23:00 - May 24, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.124) May 24, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.125) May 25, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.125) May 25, 2026 19:00 - May 26, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.125) May 27, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.125) May 27, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.125) Jun 6, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.125) Jun 6, 2026 23:00 - Jun 7, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.125) Jun 7, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.126) Jun 8, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.126) Jun 8, 2026 19:00 - Jun 9, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.126) Jun 10, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.126) Jun 10, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant (v.1.126) Jun 20, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant (v.1.126) Jun 20, 2026 23:00 - Jun 21, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant (v.1.126) Jun 21, 2026 06:00-12:00 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.127) Jun 22, 2026 03:00-09:00 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.127) Jun 22, 2026 19:00 - Jun 23, 2026 01:00 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.127) Jun 24, 2026 01:00-07:00 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.127) Jun 24, 2026 13:00-19:00 UTC

GWCP Production APAC Tenant + Atmos (v.1.127) Jul 4, 2026 14:00-20:00 UTC

GWCP Production EMEA Tenant + Atmos (v.1.127) Jul 4, 2026 23:00 - Jul 5, 2026 05:00 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.127) Jul 5, 2026 06:00-12:00 UTC

Past Incidents

Guidewire Predictive Analytics Production APAC - AUS Apr `18`, `2026` `04:00`-`10:00` UTC

Guidewire Predictive Analytics Production EMEA - SAF Apr `18`, `2026` `12:00`-`18:00` UTC

Guidewire Predictive Analytics Production EMEA - UK Apr `18`, `2026` `13:00`-`19:00` UTC

Guidewire Predictive Analytics Production AMER - CAN Apr `18`, `2026` `18:00` - Apr `19`, `2026` `00:00` UTC

Guidewire Predictive Analytics Production AMER - USA Apr `18`, `2026` `21:00` - Apr `19`, `2026` `00:00` UTC

INOW GWCP disruptive maintenance (NON PROD) Apr `19`, `2026` `05:00`-`11:00` UTC

INOW GWCP disruptive maintenance (PRE PROD) Apr `19`, `2026` `05:00`-`11:00` UTC

INOW GWCP non disruptive maintenance (PROD) Apr `19`, `2026` `22:00` - Apr `20`, `2026` `04:00` UTC

GWCP Production APAC Tenant (v.1.122) Apr `25`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.122) Apr `25`, `2026` `23:00` - Apr `26`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.122) Apr `26`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.123) Apr `27`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.123) Apr `27`, `2026` `19:00` - Apr `28`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.123) Apr `29`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.123) Apr `29`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.123) May `9`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.123) May `9`, `2026` `23:00` - May `10`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.123) May `10`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.124) May `11`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.124) May `11`, `2026` `19:00` - May `12`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.124) May `13`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.124) May `13`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.124) May `23`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.124) May `23`, `2026` `23:00` - May `24`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.124) May `24`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.125) May `25`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.125) May `25`, `2026` `19:00` - May `26`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.125) May `27`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.125) May `27`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.125) Jun `6`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.125) Jun `6`, `2026` `23:00` - Jun `7`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.125) Jun `7`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.126) Jun `8`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.126) Jun `8`, `2026` `19:00` - Jun `9`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant (v.1.126) Jun `10`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant (v.1.126) Jun `10`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant (v.1.126) Jun `20`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant (v.1.126) Jun `20`, `2026` `23:00` - Jun `21`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant (v.1.126) Jun `21`, `2026` `06:00`-`12:00` UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.127) Jun `22`, `2026` `03:00`-`09:00` UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.127) Jun `22`, `2026` `19:00` - Jun `23`, `2026` `01:00` UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.127) Jun `24`, `2026` `01:00`-`07:00` UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.127) Jun `24`, `2026` `13:00`-`19:00` UTC

GWCP Production APAC Tenant + Atmos (v.1.127) Jul `4`, `2026` `14:00`-`20:00` UTC

GWCP Production EMEA Tenant + Atmos (v.1.127) Jul `4`, `2026` `23:00` - Jul `5`, `2026` `05:00` UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.127) Jul `5`, `2026` `06:00`-`12:00` UTC