Guidewire Status

Digitals Build and Deploy Service Interruption Affecting Multiple Customers

Monitoring - Guidewire Support identified an issue with a dependency pulled into ProducerEngage and Quote and Buy builds. Please view the linked Community knowledge article for a workaround. Guidewire is pursuing a permanent solution in the meantime. Please open a Community case if you are still experiencing issues with Digitals builds.

https://community.guidewire.com/s/article/TeamCity-builds-failing-FATAL-ERROR-Ineffective-mark-compacts-near-heap-limit-Allocation-failed-JavaScript-heap-out-of-memory
May 24, 13:42 PDT

Identified - Guidewire Support has identified the cause of this incident, and has isolated it to an issue impacting the build of Digitals applications namely ProducerEngage as well as Quote and Buy. We are actively working to restore service. We will post regular updates on our progress.
May 24, 12:16 PDT

Update - We are continuing to investigate issues with TeamCity build failures that is causing an impact for our users in USA and Canada. We thank you for your patience. Our next update will be when new information becomes available.
May 24, 09:43 PDT

Investigating - Guidewire Support is aware of an issue with GCC builds and deployments that is causing TeamCity build failures in non-production environments for multiple applications. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
May 24, 08:40 PDT

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

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GUIDEWIRE HUB Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

GUIDEWIRE CLOUD CONSOLE Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

NON PRODUCTION ENVIRONMENTS Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

PRODUCTION ENVIRONMENTS Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Guidewire.net DNS Maintenance May 27, 19:00-20:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 19, 10:14 PDT

Scheduled - Please be advised that Guidewire will be making some security related updates to the Guidewire.net domain (DNS) between May 27th 19:00 PT and 20:00PT.

These updates are being made to further secure the Guidewire.net domain. These changes are planned to have no impact on our customers or our underlying services.
May 19, 09:26 PDT

GWCP APAC Production Maintenance May 28, 08:00-12:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on May 19, 08:21 PDT

GWCP Production Maintenance May 28, 18:00 - May 29, 00:00 PDT

We will be undergoing scheduled maintenance during this time.
Posted on May 19, 08:26 PDT

Past Incidents

May 24, 2022

GCC Insurance Platform Deployer Maintenance

Completed - The scheduled maintenance has been completed.
May 24, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 02:00 PDT

Scheduled - Insurance Platform Deployer Maintenance.
May 24, 01:53 PDT

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

log4j Vulnerability Update

Resolved - Guidewire has concluded tracking Log4J on the status page. Please open a Community case if you have additional questions, as Guidewire will continue to monitor updates accordingly.
May 19, 14:20 PDT

Update - Guidewire continues to prioritize Log4J 2.17.1 updates for remaining products that are potentially impacted. We will update this page as appropriate to notify you of any pending changes.
Feb 17, 10:10 PST

Update - After previously updating Guidewire's products to Log4j 2.16 to address potential RCE (Remote Code Execution) vulnerabilities, Guidewire has also completed delivery of updates to Log4j 2.17 for all Self-Managed as well as Cloud customers running on the "Classic Platform" and Guidewire Cloud Platform (GWCP). Guidewire is prioritizing of updates for Log4j 2.17.1 for any products potentially impacted, has recently delivered 2.17.1 updates for select GWCP cloud releases, and will provide updates for other products at the earliest possible opportunity.
Jan 19, 08:30 PST

Monitoring - Guidewire has been actively evaluating the impact of CVE-2021-44228 - Log4j RCE within our products and our Cloud environments. Information about this situation has been posted to the Guidewire Community (https://community.guidewire.com/s/article/Update-to-customers-who-have-questions-about-the-use-of-log4j-in-Guidewire-products).

Our current progress on this evolving situation is as follows:
-Our Cloud Operations teams have implemented controls and patches designed to address the vulnerability for Guidewire Cloud Production, Pre-Production, and “Uplifted” Non-Production environments.
-Guidewire has provided suggestions and recommendations for Guidewire Cloud customers on how to remedy the vulnerability for their Non-Production environments.
-Our Cloud Operations teams have implemented controls and patches designed to address the vulnerability for affected InsuranceNow customers.

Guidewire has also provided instructions for Guidewire Self-Managed (on-premise) customers, which can be viewed at https://community.guidewire.com/s/article/Critical-Security-Vulnerability-Detected-in-3rd-party-library-Log4j-that-impacts-InsuranceSuite-applications in Guidewire Community (login required).

Our teams are fully dedicated to this ongoing situation and are continuing to evaluate additional updates that may be necessary for Guidewire Cloud and Guidewire Self-Managed customers. Please check back in to Guidewire Status for additional updates. As always, we thank you for your patience and support in managing this evolving situation.
Dec 13, 14:48 PST

Spring4Shell Vulnerability Update

Resolved - Guidewire has concluded tracking Spring4Shell on the status page. Please open a Community case if you have additional questions, as Guidewire will continue to monitor updates accordingly.
May 19, 14:20 PDT

Update - Based on our investigation and publicly available information, the Guidewire security team has found no impact to Guidewire systems or the customer data they contain. At this time we do not expect to take further actions on this issue beyond regular maintenance but, we will continue to monitor the situation and take appropriate actions as new information is released to the public. Customers are still advised to check their customizations and configurations in their deployments to ensure that exploitability conditions have not been introduced. We will keep you, our valued customers, and partners, updated as appropriate.
Apr 9, 18:58 PDT

Monitoring - Guidewire is aware of the recently reported Spring4shell vulnerability that may be exploited though the internet by threat actors across the globe. Guidewire has immediately put security controls in place and is actively investigating the vulnerability with highest priority. Based on evaluation of currently available information, the Guidewire security team has found no impact to Guidewire systems or the customer data they contain. However, customers are advised to check their customizations and configurations in their deployments to ensure that these conditions have not been introduced. We will continue to monitor this rapidly evolving situation, along with continued monitoring of our systems, and take appropriate actions as new information is released to the public. We will keep you, our valued customers, and partners, updated as appropriate.
Apr 1, 13:20 PDT

GCC APAC Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:38 PDT

May 18, 2022

GWCP APAC NPE Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 08:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 05:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:36 PDT

GCC USA and CANADA Maintenance

Completed - The scheduled maintenance has been completed.
May 18, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 02:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:38 PDT

May 17, 2022

GWCP USA NPE Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 20:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:01 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:35 PDT

GCC EMEA Maintenance

Completed - The scheduled maintenance has been completed.
May 17, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:37 PDT

May 16, 2022

GWCP EMEA NPE Maintenance

Completed - The scheduled maintenance has been completed.
May 16, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:34 PDT

May 15, 2022

GWCP Canada NPE Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 13:33 PDT

GWCP Production Maintenance

Completed - The scheduled maintenance has been completed.
May 15, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 6, 09:22 PDT

May 14, 2022

GWCP APAC Production Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
May 6, 09:22 PDT

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

Multiple USA customers on Non-Production Environments (NPEs) are having intermittent API service interruptions

Resolved - The issue is resolved
May 10, 15:58 PDT

Update - Guidewire Cloud Console was not impacted.
May 10, 14:12 PDT

Update - A change has been made and has resolved the issue
May 10, 14:11 PDT

Investigating - Guidewire is investigating reports of intermittent API failures.
May 10, 14:06 PDT

GCC EMEA Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 02:00 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 26, 13:08 PDT