Guidewire Status

Maintenance to Guidewire CDA and Guidewire Explore Production Environments

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 03, 2022 - 09:00 PST

Scheduled - Guidewire will be performing Data Platform (CDA, Explore) infrastructure maintenance in Production environments in “us-east-2” region.

This maintenance should be transparent to downstream users. If you experience any issues during this timeframe, please reach out to Guidewire support via a Community ticket.

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

INSURANCESUITE PRODUCTION ENVIRONMENTS Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

GUIDEWIRE CLOUD CONSOLE Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

INSURANCENOW PRODUCTION ENVIRONMENTS Operational

Payment Service (One Inc) Operational

Payment Service (Authorize.net) Operational

Address Verification Service Operational

Data Service Operational

SMS Service Operational

Looker Operational

InsuranceNow Classic (non-GWCP) Operational

InsuranceNow (GWCP) Operational

GUIDEWIRE HUB Operational

USA Operational

CANADA Operational

EMEA Operational

APAC Operational

INTEGRATION GATEWAY Operational

NORTH AMERICA Operational

EMEA Operational

APAC Operational

GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Under Maintenance

USA - Data Platform Under Maintenance

USA - Cloud Data Access Under Maintenance

USA - Explore Under Maintenance

CANADA - Data Platform Operational

CANADA - Cloud Data Access Operational

CANADA - Explore Operational

EMEA - Data Platform Operational

EMEA - Cloud Data Access Operational

APAC - Data Platform Operational

APAC - Cloud Data Access Operational

APAC - Explore Operational

GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational

USA - Data Platform Operational

USA - Cloud Data Access Operational

USA - Explore Operational

CANADA - Data Platform Operational

CANADA - Cloud Data Access Operational

CANADA - Explore Operational

EMEA - Data Platform Operational

EMEA - Cloud Data Access Operational

APAC - Data Platform Operational

APAC - Cloud Data Access Operational

APAC - Explore Operational

APP EVENTS Operational

NORTH AMERICA Operational

EMEA Operational

APAC Operational

Underwriting Management (UM) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

GCC APAC Maintenance Dec 8, 2022 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:11 PST

GWCP APAC Production Maintenance Dec 10, 2022 08:00-12:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:12 PST

GWCP USA/EMEA/CAN Production Maintenance Dec 10, 2022 18:00 - Dec 11, 2022 00:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:13 PST

GCC EMEA Maintenance Dec 13, 2022 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:17 PST

GCC USA and CANADA Maintenance Dec 14, 2022 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:18 PST

GCC APAC Maintenance Dec 15, 2022 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:19 PST

GCC EMEA Maintenance Jan 3, 2023 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:20 PST

GCC USA and CANADA Maintenance Jan 4, 2023 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:21 PST

GCC APAC Maintenance Jan 5, 2023 02:00-03:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:21 PST

GWCP Canada NPE Maintenance Jan 8, 2023 19:00-22:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:14 PST

GWCP EMEA NPE Maintenance Jan 9, 2023 11:00-14:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:15 PST

GWCP USA NPE Maintenance Jan 10, 2023 17:00-20:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:16 PST

GWCP APAC NPE Maintenance Jan 11, 2023 05:00-08:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 16, 2022 - 07:17 PST

GWCP APAC Production Maintenance Jan 21, 2023 06:00-12:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 17, 2022 - 12:48 PST

GWCP EMEA Production Maintenance Jan 21, 2023 15:00-21:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 17, 2022 - 12:49 PST

GWCP USA/CAN Production Maintenance Jan 21, 2023 22:00 - Jan 22, 2023 04:00 PST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 17, 2022 - 12:51 PST

Past Incidents

Dec 3, 2022

Unresolved incident: Maintenance to Guidewire CDA and Guidewire Explore Production Environments.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

Deployments Are Not Working for Some Customers in AMER and EMEA Regions

Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any issues with deployments.
Dec 1, 15:51 PST

Monitoring - All affected environments have been restored. We will continue to monitor them.
Dec 1, 11:01 PST

Identified - Some issues were found in the restoration steps and the commands are being re-applied.
Dec 1, 10:43 PST

Monitoring - All affected environments have been restored. We will continue to monitor them.
Dec 1, 10:30 PST

Update - The commands to restore service are being executed.
Dec 1, 10:06 PST

Identified - Guidewire Support is aware of an issue with Deployments in the AMER and EMEA regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Dec 1, 09:40 PST

Nov 30, 2022

GWCP APAC NPE Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 08:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 05:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:09 PST

GCC USA and CANADA Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 03:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:10 PST

Nov 29, 2022

GWCP USA NPE Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 20:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 17:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:08 PST

DataDog Service Interruption Affecting Multiple Customers in North America

Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Nov 29, 19:44 PST

Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Nov 29, 16:42 PST

Update - We are continuing to work on a fix for this issue.
Nov 29, 16:15 PST

Identified - Guidewire has identified the source of the issue and is restoring access to the DataDog Logs.
Nov 29, 15:49 PST

Update - Investigating recent changes to DataDog user permissions and user role assignments.
Nov 29, 15:12 PST

Update - Guidewire is investigating recent changes that could have contributed to the issue.
Nov 29, 14:42 PST

Investigating - Guidewire Support is aware of an issue with DataDog that is causing missing logs for both production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Nov 29, 14:15 PST

GCC EMEA Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 02:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:08 PST

Nov 28, 2022

GWCP EMEA NPE Maintenance

Completed - The scheduled maintenance has been completed.
Nov 28, 14:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 11:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:07 PST

Nov 27, 2022

GWCP Canada NPE Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 19:01 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 16, 07:06 PST

GWCP USA/EMEA/CAN Production Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 18:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 18, 11:43 PDT

Nov 26, 2022

GWCP APAC Production Maintenance

Completed - The scheduled maintenance has been completed.
Nov 26, 12:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 08:00 PST

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 18, 11:41 PDT

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

InsuranceNow Non-Production GWCP Environments and Teamcity Are Down

Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Nov 21, 05:53 PST

Update - All customer environments are fully restored & operational and we are actively monitoring the situation.
Nov 17, 21:50 PST

Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Nov 17, 20:28 PST

Update - The team is continuing to work on restoration, but we will pause updates until the team makes more progress.
Nov 17, 17:50 PST

Update - Teams are actively working to restore the remaining modules.
Nov 17, 16:44 PST

Update - There are some modules that have been restored, continuing the restoration process for remaining modules.
Nov 17, 16:00 PST

Update - The restore is still in progress.
Nov 17, 15:30 PST

Identified - Actively working on restoring the cluster as some components of the cluster were damaged.
Nov 17, 15:02 PST

Investigating - We are currently investigating the issue.
Nov 17, 14:33 PST

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.