Header
Monitoring - We have successfully implemented a fix, and customers in AMER and CANADA should now be able to view their DataDog logs. Our services are operational, and we are actively monitoring the situation. If you are still experiencing service interruptions, please open a community case.
Jun 02, 2023 - 12:15 UTC
Update - We have determined the impact of this incident is isolated to a handful of specific non-production environments in AMER and CANADA. Production environments are not impacted by this incident. EMEA and APAC tenants are not impacted by this incident. AMER and CANADA customers who can currently view all DataDog logs will not be impacted by this incident.

Guidewire Support is still working on restoring log access for affected AMER and CANADA non-production environments. We will post updates once there is new information.

Jun 02, 2023 - 00:19 UTC
Identified - Guidewire Support has identified the cause of this incident impacting DataDog log visibility for some customers, and are actively working to restore service. At this time, we do not have an estimate on service restoration. We will post regular updates on our progress.
Jun 01, 2023 - 22:55 UTC
Update - We are continuing to investigate an issue with DataDog log visibility that is affecting some customers. We thank you for your patience. Our next update will be when new information becomes available.
Jun 01, 2023 - 22:22 UTC
Investigating - Guidewire Support is aware of an issue with DataDog log visibility that is causing logs to not display for non-production, pre-production, and production environments for some customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jun 01, 2023 - 21:41 UTC

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
Payment Service (One Inc) Operational
Payment Service (Authorize.net) Operational
Address Verification Service Operational
Data Service Operational
SMS Service Operational
Looker Operational
InsuranceNow Classic (non-GWCP) Operational
InsuranceNow (GWCP) Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
NORTH AMERICA Operational
EMEA Operational
APAC Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
APP EVENTS Operational
NORTH AMERICA Operational
EMEA Operational
APAC Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GWCP Production APAC 1.53 Tenant+Atmos Jun 10, 2023 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 03, 2023 - 18:50 UTC
GWCP Production EMEA 1.53 Tenant+Atmos Jun 10, 2023 23:00 - Jun 11, 2023 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 03, 2023 - 18:51 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 03, 2023 - 18:53 UTC
GWCP Canada NonProd 1.54 Tenant Jun 12, 2023 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction
environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the
maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:42 UTC
GWCP EMEA NonProd 1.54 Tenant Jun 12, 2023 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction
environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the
maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:44 UTC
GWCP AMER NonProd 1.54 Tenant Jun 14, 2023 01:00-04:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:49 UTC
GWCP APAC NonProd 1.54 Tenant Jun 14, 2023 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:50 UTC
GWCP Production APAC 1.54 Tenant Jun 24, 2023 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:52 UTC
GWCP Production EMEA 1.54 Tenant Jun 24, 2023 23:00 - Jun 25, 2023 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:53 UTC
GWCP Production AMER/CAN 1.54 Tenant Jun 25, 2023 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.

Posted on May 12, 2023 - 22:55 UTC
GCC EMEA Maintenance Jul 4, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:10 UTC
GCC USA and CANADA Maintenance Jul 5, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:11 UTC
GCC APAC Maintenance Jul 6, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:12 UTC
GCC EMEA Maintenance Jul 18, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:13 UTC
GCC USA and CANADA Maintenance Jul 19, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:13 UTC
GCC APAC Maintenance Jul 20, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:14 UTC
GCC EMEA Maintenance Aug 1, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:15 UTC
GCC USA and CANADA Maintenance Aug 2, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:16 UTC
GCC APAC Maintenance Aug 3, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:16 UTC
GCC EMEA Maintenance Aug 15, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:17 UTC
GCC USA and CANADA Maintenance Aug 16, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:17 UTC
GCC APAC Maintenance Aug 17, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:18 UTC
GCC EMEA Maintenance Aug 29, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:22 UTC
GCC USA and CANADA Maintenance Aug 30, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:22 UTC
GCC APAC Maintenance Aug 31, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:23 UTC
GCC EMEA Maintenance Sep 12, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:24 UTC
GCC USA and CANADA Maintenance Sep 13, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:24 UTC
GCC APAC Maintenance Sep 14, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:25 UTC
GCC EMEA Maintenance Sep 26, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:25 UTC
GCC USA and CANADA Maintenance Sep 27, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:26 UTC
GCC APAC Maintenance Sep 28, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:26 UTC
GCC EMEA Maintenance Oct 10, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:27 UTC
GCC USA and CANADA Maintenance Oct 11, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:28 UTC
GCC APAC Maintenance Oct 12, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:28 UTC
GCC EMEA Maintenance Oct 24, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:29 UTC
GCC USA and CANADA Maintenance Oct 25, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:30 UTC
GCC APAC Maintenance Oct 26, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:31 UTC
GCC EMEA Maintenance Nov 7, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:32 UTC
GCC USA and CANADA Maintenance Nov 8, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:32 UTC
GCC APAC Maintenance Nov 9, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:33 UTC
Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Unresolved incident: DataDog Service Interruption Affecting Multiple Customers in AMER and CANADA.

Jun 1, 2023
May 31, 2023
Completed - The scheduled maintenance has been completed.
May 31, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 13:01 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

May 3, 18:35 UTC
Completed - The scheduled maintenance has been completed.
May 31, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

May 3, 18:33 UTC
May 30, 2023

No incidents reported.

May 29, 2023
Completed - The scheduled maintenance has been completed.
May 29, 22:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 29, 21:41 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 29, 22:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

May 3, 18:31 UTC
Completed - The scheduled maintenance has been completed.
May 29, 07:00 UTC
Update - The maintenance has been extended. Thank you for your understanding.
May 29, 05:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 12, 22:31 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.

May 3, 18:27 UTC
May 28, 2023
Completed - The scheduled maintenance has been completed.
May 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 24, 17:30 UTC
Completed - The scheduled maintenance has been completed.
May 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 23:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 24, 17:29 UTC
May 27, 2023
Completed - The scheduled maintenance has been completed.
May 27, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 24, 17:29 UTC
May 26, 2023

No incidents reported.

May 25, 2023
Postmortem - Read details
Jun 2, 16:25 UTC
Resolved - Some customer tenants have reported encountering the following error message when deploying to non-production environments:

Error : Local server configuration is from an older version. The system cannot be downgraded
If you attempted to deploy to a environment during yesterday's missing secrets and variables issue (https://status.guidewire.com/incidents/3pz2ljndp810) it is possible you are affected.

If you experience this error when deploying to environments, please follow the instructions in KCS 000032732 (https://community.guidewire.com/s/article/Error-Local-server-configuration-is-from-an-older-version-The-system-cannot-be-downgraded).

May 25, 21:48 UTC
Monitoring - Some customer tenants have reported encountering the following error message when deploying to non-production environments:

Error : Local server configuration is from an older version. The system cannot be downgraded
If you attempted to deploy to a environment during yesterday's missing secrets and variables issue (https://status.guidewire.com/incidents/3pz2ljndp810) it is possible you are affected.

If you experience this error when deploying to environments, please follow the instructions in KCS 000032732 (https://community.guidewire.com/s/article/Error-Local-server-configuration-is-from-an-older-version-The-system-cannot-be-downgraded).

May 25, 17:10 UTC
Completed - The scheduled maintenance has been completed.
May 25, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 29, 16:50 UTC
May 24, 2023
Postmortem - Read details
Jun 2, 21:06 UTC
Resolved - This issue has been resolved.
May 24, 22:43 UTC
Monitoring - A fix has implemented for the GCC secrets and environment variables. If any issues are observed, please redeploy to restore.
May 24, 16:05 UTC
Update - The secrets have been restored and the environment variables are in process of being restored. A deployment will be required once the variables have been restored if any issues are observed.
May 24, 15:33 UTC
Investigating - We are currently working on resolving an issue that may be affecting our users in AMER and EMEA regions. This issue concerns missing secrets and variables. We appreciate your patience as we work on fixing the issue. We will provide an update as soon as we have new information.
May 24, 14:58 UTC
Update - We have found issues with some missing variables along with the missing secrets. We are currently working to fix the issue and will provide updates on the progress.
May 24, 13:53 UTC
Update - We are continuing to work on a fix for this issue.
May 24, 13:10 UTC
Identified - The Guidewire Support has determined the cause of the missing secret. We are currently working to fix the issue and will provide updates on the progress.
May 24, 12:52 UTC
Investigating - Guidewire Support is aware of an issue with missing GCC secrets in the AMER & EMEA regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
May 24, 12:11 UTC
Completed - The scheduled maintenance has been completed.
May 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 29, 16:49 UTC
May 23, 2023
Completed - The scheduled maintenance has been completed.
May 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 29, 16:47 UTC
May 22, 2023
Postmortem - Read details
May 30, 17:55 UTC
Resolved - This issue has been resolved.
May 22, 21:19 UTC
Monitoring - Guidewire Support identified connectivity failures to Outgoing Webservices which impacted Message Queues and other Application Integrations. The connection failures occurred between 9:55AM ET and 10:22AM ET. Customers should restart any suspended message queues that were impacted.
May 22, 16:30 UTC
Identified - Guidewire Support is aware of a connectivity issue with the ISO SOAP service that is causing the queue suspension. Please resume the queue and if needed please work with the ISO vendor. We are actively monitoring the ISO service calls.
May 22, 15:02 UTC
May 21, 2023

No incidents reported.