Monitoring - We have successfully implemented a fix, and customers in AMER and CANADA should now be able to view their DataDog logs. Our services are operational, and we are actively monitoring the situation. If you are still experiencing service interruptions, please open a community case.
Jun 02, 2023 - 12:15 UTC
Jun 02, 2023 - 12:15 UTC
Update - We have determined the impact of this incident is isolated to a handful of specific non-production environments in AMER and CANADA. Production environments are not impacted by this incident. EMEA and APAC tenants are not impacted by this incident. AMER and CANADA customers who can currently view all DataDog logs will not be impacted by this incident.
Guidewire Support is still working on restoring log access for affected AMER and CANADA non-production environments. We will post updates once there is new information.
Jun 02, 2023 - 00:19 UTC
Guidewire Support is still working on restoring log access for affected AMER and CANADA non-production environments. We will post updates once there is new information.
Jun 02, 2023 - 00:19 UTC
Identified - Guidewire Support has identified the cause of this incident impacting DataDog log visibility for some customers, and are actively working to restore service. At this time, we do not have an estimate on service restoration. We will post regular updates on our progress.
Jun 01, 2023 - 22:55 UTC
Jun 01, 2023 - 22:55 UTC
Update - We are continuing to investigate an issue with DataDog log visibility that is affecting some customers. We thank you for your patience. Our next update will be when new information becomes available.
Jun 01, 2023 - 22:22 UTC
Jun 01, 2023 - 22:22 UTC
Investigating - Guidewire Support is aware of an issue with DataDog log visibility that is causing logs to not display for non-production, pre-production, and production environments for some customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jun 01, 2023 - 21:41 UTC
Jun 01, 2023 - 21:41 UTC
About This Site
Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).
Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
INSURANCESUITE PRODUCTION ENVIRONMENTS
Operational
USA
Operational
CANADA
Operational
EMEA
Operational
APAC
Operational
INSURANCESUITE NON PRODUCTION ENVIRONMENTS
Operational
USA
Operational
CANADA
Operational
EMEA
Operational
APAC
Operational
GUIDEWIRE CLOUD CONSOLE
Operational
USA
Operational
CANADA
Operational
EMEA
Operational
APAC
Operational
INSURANCENOW PRODUCTION ENVIRONMENTS
Operational
Payment Service (One Inc)
Operational
Payment Service (Authorize.net)
Operational
Address Verification Service
Operational
Data Service
Operational
SMS Service
Operational
Looker
Operational
InsuranceNow Classic (non-GWCP)
Operational
InsuranceNow (GWCP)
Operational
GUIDEWIRE HUB
?
Operational
USA
Operational
CANADA
Operational
EMEA
Operational
APAC
Operational
INTEGRATION GATEWAY
Operational
NORTH AMERICA
Operational
EMEA
Operational
APAC
Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS
Operational
USA - Data Platform
Operational
USA - Cloud Data Access
Operational
USA - Explore
Operational
CANADA - Data Platform
Operational
CANADA - Cloud Data Access
Operational
CANADA - Explore
Operational
EMEA - Data Platform
Operational
EMEA - Cloud Data Access
Operational
APAC - Data Platform
Operational
APAC - Cloud Data Access
Operational
APAC - Explore
Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS
Operational
USA - Data Platform
Operational
USA - Cloud Data Access
Operational
USA - Explore
Operational
CANADA - Data Platform
Operational
CANADA - Cloud Data Access
Operational
CANADA - Explore
Operational
EMEA - Data Platform
Operational
EMEA - Cloud Data Access
Operational
APAC - Data Platform
Operational
APAC - Cloud Data Access
Operational
APAC - Explore
Operational
APP EVENTS
Operational
NORTH AMERICA
Operational
EMEA
Operational
APAC
Operational
UNDERWRITING MANAGEMENT (UM)
Operational
Underwriting Management (UM)
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GWCP Production APAC 1.53 Tenant+Atmos
Jun 10, 2023 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2023 - 18:50 UTC
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2023 - 18:50 UTC
GWCP Production EMEA 1.53 Tenant+Atmos
Jun 10, 2023 23:00 - Jun 11, 2023 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2023 - 18:51 UTC
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2023 - 18:51 UTC
GWCP Production AMER/CAN 1.53 Tenant+Atmos
Jun 11, 2023 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite and/or xEngage applications, a reboot of their databases, within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance. Customers will need to take action to restart their Messaging Queues after the maintenance activity is completed.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2023 - 18:53 UTC
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 03, 2023 - 18:53 UTC
GWCP Canada NonProd 1.54 Tenant
Jun 12, 2023 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction
environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the
maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:42 UTC
environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the
maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:42 UTC
GWCP EMEA NonProd 1.54 Tenant
Jun 12, 2023 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction
environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the
maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:44 UTC
environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the
maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:44 UTC
GWCP AMER NonProd 1.54 Tenant
Jun 14, 2023 01:00-04:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:49 UTC
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:49 UTC
GWCP APAC NonProd 1.54 Tenant
Jun 14, 2023 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:50 UTC
If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:50 UTC
GWCP Production APAC 1.54 Tenant
Jun 24, 2023 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.
If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:52 UTC
If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:52 UTC
GWCP Production EMEA 1.54 Tenant
Jun 24, 2023 23:00 - Jun 25, 2023 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.
If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:53 UTC
If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:53 UTC
GWCP Production AMER/CAN 1.54 Tenant
Jun 25, 2023 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite and/or xEngage applications within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.
If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:55 UTC
If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 12, 2023 - 22:55 UTC
GCC EMEA Maintenance
Jul 4, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:10 UTC
Posted on May 25, 2023 - 09:10 UTC
GCC USA and CANADA Maintenance
Jul 5, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:11 UTC
Posted on May 25, 2023 - 09:11 UTC
GCC APAC Maintenance
Jul 6, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:12 UTC
Posted on May 25, 2023 - 09:12 UTC
GCC EMEA Maintenance
Jul 18, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:13 UTC
Posted on May 25, 2023 - 09:13 UTC
GCC USA and CANADA Maintenance
Jul 19, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:13 UTC
Posted on May 25, 2023 - 09:13 UTC
GCC APAC Maintenance
Jul 20, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:14 UTC
Posted on May 25, 2023 - 09:14 UTC
GCC EMEA Maintenance
Aug 1, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:15 UTC
Posted on May 25, 2023 - 09:15 UTC
GCC USA and CANADA Maintenance
Aug 2, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:16 UTC
Posted on May 25, 2023 - 09:16 UTC
GCC APAC Maintenance
Aug 3, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:16 UTC
Posted on May 25, 2023 - 09:16 UTC
GCC EMEA Maintenance
Aug 15, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:17 UTC
Posted on May 25, 2023 - 09:17 UTC
GCC USA and CANADA Maintenance
Aug 16, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:17 UTC
Posted on May 25, 2023 - 09:17 UTC
GCC APAC Maintenance
Aug 17, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:18 UTC
Posted on May 25, 2023 - 09:18 UTC
GCC EMEA Maintenance
Aug 29, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:22 UTC
Posted on May 25, 2023 - 09:22 UTC
GCC USA and CANADA Maintenance
Aug 30, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:22 UTC
Posted on May 25, 2023 - 09:22 UTC
GCC APAC Maintenance
Aug 31, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:23 UTC
Posted on May 25, 2023 - 09:23 UTC
GCC EMEA Maintenance
Sep 12, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:24 UTC
Posted on May 25, 2023 - 09:24 UTC
GCC USA and CANADA Maintenance
Sep 13, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:24 UTC
Posted on May 25, 2023 - 09:24 UTC
GCC APAC Maintenance
Sep 14, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:25 UTC
Posted on May 25, 2023 - 09:25 UTC
GCC EMEA Maintenance
Sep 26, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:25 UTC
Posted on May 25, 2023 - 09:25 UTC
GCC USA and CANADA Maintenance
Sep 27, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:26 UTC
Posted on May 25, 2023 - 09:26 UTC
GCC APAC Maintenance
Sep 28, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:26 UTC
Posted on May 25, 2023 - 09:26 UTC
GCC EMEA Maintenance
Oct 10, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:27 UTC
Posted on May 25, 2023 - 09:27 UTC
GCC USA and CANADA Maintenance
Oct 11, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:28 UTC
Posted on May 25, 2023 - 09:28 UTC
GCC APAC Maintenance
Oct 12, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:28 UTC
Posted on May 25, 2023 - 09:28 UTC
GCC EMEA Maintenance
Oct 24, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:29 UTC
Posted on May 25, 2023 - 09:29 UTC
GCC USA and CANADA Maintenance
Oct 25, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:30 UTC
Posted on May 25, 2023 - 09:30 UTC
GCC APAC Maintenance
Oct 26, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:31 UTC
Posted on May 25, 2023 - 09:31 UTC
GCC EMEA Maintenance
Nov 7, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:32 UTC
Posted on May 25, 2023 - 09:32 UTC
GCC USA and CANADA Maintenance
Nov 8, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:32 UTC
Posted on May 25, 2023 - 09:32 UTC
GCC APAC Maintenance
Nov 9, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 25, 2023 - 09:33 UTC
Posted on May 25, 2023 - 09:33 UTC
