Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
DNS test
Update - We are continuing to investigate this issue.
Jan 16, 2025 - 13:02 UTC
Investigating - We are currently investigating this issue.
Jan 16, 2025 - 13:02 UTC

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
APP EVENTS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
Montréal - Cloud Data Access Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Cloud Data Access Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Cloud Data Access Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Cloud Data Access Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
Montréal - Cloud Data Access Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
Montréal - GDP Streaming Infrastructure Operational
N. Virginia - Cloud Data Access Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
N. Virginia - GDP Streaming Infrastructure Operational
Paris - Cloud Data Access Operational
Paris - Data Studio Operational
Paris - Explore Operational
Paris - GDP Streaming Infrastructure Operational
Sydney - Cloud Data Access Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
Sydney - GDP Streaming Infrastructure Operational
GUIDEWIRE HUB Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GWCP COMPUTE INFRASTRUCTURE Operational
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Operational
N. Virginia - Delta2 Operational
N. Virginia - Delta4 Operational
N. Virginia - Delta8 Operational
N. Virginia - Gamma2 Operational
Oregon - Delta2 Operational
Oregon - Gamma2 Operational
Oregon - Gamma4 Operational
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
HIGH VOLUME QUOTING (HVQ) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION GATEWAY Operational
N. Virginia - Admin Service (IAS) Operational
Paris - Admin Service (IAS) Operational
Sydney - Admin Service (IAS) Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
Montréal - Jutro App Admin Service (JAAS) Operational
Montréal - Jutro Web Apps (JWA) Operational
Oregon - Jutro App Admin Service (JAAS) Operational
Oregon - Jutro Web Apps (JWA) Operational
Paris - Jutro App Admin Service (JAAS) Operational
Paris - Jutro Web Apps (JWA) Operational
Sydney - Jutro App Admin Service (JAAS) Operational
Sydney - Jutro Web Apps (JWA) Operational
Tokyo - Jutro App Admin Service (JAAS) Operational
Tokyo - Jutro Web Apps (JWA) Operational
LIFECYCLE MANAGER (LCM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
PREDICT Operational
CapeTown - Scoring Operational
CapeTown - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
SUBMISSION INTAKE (SI) Operational
N. Virginia Operational
email test Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GWCP Production AMER Critical Maintenance Jan 18, 2025 05:00-06:00 UTC
Guidewire will be conducting critical platform and tenant maintenance to production environments to address an observability inefficiency. There is no expected impact to any services or customers within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jan 15, 2025 - 17:24 UTC
GCC AMER Maintenance Jan 19, 2025 06:00-12:00 UTC
Guidewire will be conducting maintenance to production environments during this time. Customers may experience brief service interruptions with Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) [GCC related services].

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jan 10, 2025 - 22:09 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.93) Jan 20, 2025 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 05, 2024 - 00:27 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.93) Jan 20, 2025 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 05, 2024 - 00:28 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.93) Jan 22, 2025 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 05, 2024 - 00:29 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.93) Jan 22, 2025 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 05, 2024 - 00:29 UTC
GWCP Production APAC Tenant + Atmos (v.1.93) Feb 1, 2025 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 10, 2024 - 19:29 UTC
GWCP Production EMEA Tenant + Atmos (v.1.93) Feb 1, 2025 23:00 - Feb 2, 2025 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 10, 2024 - 19:31 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.93) Feb 2, 2025 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Dec 10, 2024 - 19:31 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.94) Feb 17, 2025 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:54 UTC
GWCP Development and PreProduction AMER Tenant (v.1.94) Feb 19, 2025 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:55 UTC
GWCP Development and PreProduction APAC Tenant (v.1.94) Feb 19, 2025 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:56 UTC
GWCP Production APAC Tenant (v.1.94) Mar 1, 2025 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:57 UTC
GWCP Production EMEA Tenant (v.1.94) Mar 1, 2025 23:00 - Mar 2, 2025 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:57 UTC
GWCP Production AMER/CAN Tenant (v.1.94) Mar 2, 2025 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:58 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.95) Mar 3, 2025 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 04, 2024 - 23:54 UTC
Past Incidents
Jan 16, 2025

Unresolved incident: DNS test.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025
InsuranceNow Dev Environment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 22:00 UTC
Scheduled - A non-disruptive InsuranceNow Atmos Platform Development Environment deployment is scheduled on 1/12/2025 at 5pm CST. The maintenance takes about 2 hours. The changes include platform upgrades with no impact to the InsuranceNow application. A reboot of self-hosted customer Teamcity Instances will take place, resulting in about 15 minutes of downtime for the application.
Jan 9, 22:05 UTC
Jan 12, 2025
Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025
InsuranceNow Payment Service Production Deployment
Completed - The scheduled maintenance has been completed.
Jan 8, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 13:00 UTC
Scheduled - A non-disruptive InsuranceNow Payment Service production deployment is scheduled on 1/8/2025 at 8am ET. The maintenance takes about 30 minutes. The changes include:
1) Remove the minimum length restriction for bank account number, instead, the account number will only be validated by the payment vendor.
2) ACH payment data migration enhancements.
Jan 2, 21:49 UTC
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025
GWCP Production AMER/CAN Tenant (v.1.92)
Completed - The scheduled maintenance has been completed.
Jan 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Nov 4, 23:51 UTC
GWCP Production EMEA Tenant (v.1.92)
Completed - The scheduled maintenance has been completed.
Jan 5, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 23:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Nov 4, 23:47 UTC
Jan 4, 2025
GWCP Production APAC Tenant (v.1.92)
Completed - The scheduled maintenance has been completed.
Jan 4, 16:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 14:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Oct 30, 17:17 UTC
Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

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