Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
AMER Operational
EMEA Operational
APAC Operational
ANALYTICS MANAGER Operational
AMER Operational
EMEA Operational
APAC Operational
APP EVENTS Operational
AMER Operational
EMEA Operational
APAC Operational
ATMOS-DELTA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-BUTTERFLY Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-CARTWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-CIRCINUS Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-FIREWORKS Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-MILKYWAY Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-PINWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-TADPOLE Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-4-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-8-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-4-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
AUTOPILOT WORKFLOW SERVICE Operational
AMER Operational
EMEA Operational
APAC Operational
ENTERPRISEENGAGE Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
HIGH VOLUME QUOTING (HVQ) Operational
AMER Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
AMER - InsuranceNow (GWCP) Operational
AMER - InsuranceNow Classic (non-GWCP) Operational
AMER - Payment Service Operational
AMER - Address Verification Service Operational
AMER - Data Service Operational
AMER - SMS Service Operational
AMER - Looker Operational
INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION DATA MANAGER (IDM) Operational
AMER Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
AMER - Admin Service (IAS) Operational
EMEA - Admin Service (IAS) Operational
APAC - Admin Service (IAS) Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
AMER - Jutro App Admin Service (JAAS) Operational
APAC - Jutro App Admin Service (JAAS) Operational
EMEA - Jutro App Admin Service (JAAS) Operational
AMER - Jutro Web Apps (JWA) Operational
APAC - Jutro Web Apps (JWA) Operational
EMEA - Jutro Web Apps (JWA) Operational
LIFECYCLE MANAGER (LCM) Operational
AMER Operational
EMEA Operational
APAC Operational
PREDICT Operational
AMER Operational
EMEA Operational
SUBMISSION INTAKE (SI) Operational
AMER Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GCC APAC Maintenance Aug 1, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:46 UTC
GWCP Production APAC Tenant + Atmos (v.1.81) Aug 3, 2024 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:18 UTC
GWCP Production EMEA Tenant + Atmos (v.1.81) Aug 3, 2024 23:00 - Aug 4, 2024 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:18 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.81) Aug 4, 2024 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:19 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.82) Aug 5, 2024 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:20 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.82) Aug 5, 2024 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:21 UTC
GCC EMEA Maintenance Aug 6, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:46 UTC
GWCP Development and PreProduction AMER Tenant (v.1.82) Aug 7, 2024 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:21 UTC
GWCP Development and PreProduction APAC Tenant (v.1.82) Aug 7, 2024 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:22 UTC
GCC USA and CANADA Maintenance Aug 8, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:46 UTC
GCC APAC Maintenance Aug 15, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:47 UTC
GWCP Production APAC Tenant (v.1.82) Aug 17, 2024 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:22 UTC
GWCP Production EMEA Tenant (v.1.82) Aug 17, 2024 23:00 - Aug 18, 2024 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:23 UTC
GWCP Production AMER/CAN Tenant (v.1.82) Aug 18, 2024 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:24 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.83 + v.1.84) Aug 19, 2024 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:24 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.83 + v.1.84) Aug 19, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:25 UTC
GCC EMEA Maintenance Aug 20, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:48 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.83 + v.1.84) Aug 21, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 20, 2024 - 15:14 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.83 + v.1.84) Aug 21, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:26 UTC
GCC USA and CANADA Maintenance Aug 22, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:48 UTC
GCC APAC Maintenance Aug 29, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:49 UTC
GWCP Production APAC Tenant + Atmos (v.1.83 + v.1.84) Aug 31, 2024 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:27 UTC
GWCP Production EMEA Tenant + Atmos (v.1.83 + v.1.84) Aug 31, 2024 23:00 - Sep 1, 2024 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:27 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.83 + v.1.84) Sep 1, 2024 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 18, 2024 - 19:28 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.85) Sep 2, 2024 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:09 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.85) Sep 2, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:09 UTC
GCC EMEA Maintenance Sep 3, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:50 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.85) Sep 4, 2024 01:00-07:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:10 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.85) Sep 4, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:11 UTC
GCC USA and CANADA Maintenance Sep 5, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:51 UTC
GCC APAC Maintenance Sep 12, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:51 UTC
GWCP Production APAC Tenant + Atmos (v.1.85) Sep 14, 2024 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:15 UTC
GWCP Production EMEA Tenant + Atmos (v.1.85) Sep 14, 2024 23:00 - Sep 15, 2024 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:16 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.85) Sep 15, 2024 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 04, 2024 - 18:16 UTC
GCC EMEA Maintenance Sep 17, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:52 UTC
GCC USA and CANADA Maintenance Sep 19, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:52 UTC
GCC APAC Maintenance Sep 26, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:53 UTC
GCC EMEA Maintenance Oct 1, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:54 UTC
GCC USA and CANADA Maintenance Oct 3, 2024 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2024 - 13:54 UTC
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
GCC USA and CANADA Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:45 UTC
APD is Disrupted for AMER in NPEs
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Jul 25, 00:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 24, 22:39 UTC
Update - An update will be posted when the deployment has been completed.
Jul 24, 22:00 UTC
Update - Guidewire is preparing to deploy the hotfix to the APD service.
Jul 24, 21:27 UTC
Update - A hotfix is being built and will be deployed when it has been tested.
Jul 24, 20:57 UTC
Update - We are continuing to work on a fix this issue.
Jul 24, 20:25 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 19:57 UTC
Investigating - We are currently addressing a critical issue that is affecting the functionality of Advanced Product Designer (APD) products in AMER. The issue is present in the non-production environment and is causing significant disruption to our customers' ability to create and edit products in APD.
Jul 24, 19:22 UTC
Jul 24, 2024
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.81)
Completed - The scheduled maintenance has been completed.
Jul 24, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 13:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 18, 19:17 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.81)
Completed - The scheduled maintenance has been completed.
Jul 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 18, 19:16 UTC
Jul 23, 2024
GCC EMEA Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:44 UTC
Jul 22, 2024
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.81)
Completed - The scheduled maintenance has been completed.
Jul 22, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 18, 19:16 UTC
LHS DataDog Production Logs Service Interruption Affecting Some of The Customers in EMEA
Resolved - The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Jul 22, 15:10 UTC
Update - We are continuing to work on fixing this issue.
Jul 22, 14:23 UTC
Update - We are continuing to work on fixing this issue.
Jul 22, 13:48 UTC
Update - Guidewire Support has identified the cause of the incident affecting the forwarding of LHS DataDog logs for some EMEA customers in the production environment. We are currently working to restore the service. We do not have an estimate for when the service will be restored. We will provide regular updates on our progress.
Jul 22, 13:14 UTC
Update - We continue to resolve an issue with LHS DataDog logs flow that may affect some EMEA customers. We thank you for your patience. Our next update will be when new information becomes available.
Jul 22, 12:33 UTC
Identified - Guidewire Support is aware of an issue with LHS DataDog logs not flowing to some of the EMEA tenants in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jul 22, 12:01 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.81)
Completed - The scheduled maintenance has been completed.
Jul 22, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jun 18, 19:15 UTC
Jul 21, 2024
InsuranceNow Monthly Classic Non-disruptive Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 17, 22:40 UTC
Scheduled - Monthly Non Disruptive Guidewire Maintenance for Production Classic customers. This maintenance will occur Sunday 7/21/2024 beginning at 3 AM PT.
Jul 17, 22:39 UTC
GWCP Production AMER/CAN Tenant (v.1.80)
Completed - The scheduled maintenance has been completed.
Jul 21, 08:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Jun 18, 19:14 UTC
GWCP Production EMEA Tenant (v.1.80)
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Jun 18, 19:14 UTC
Jul 20, 2024
GWCP Production APAC Tenant (v.1.80)
Completed - The scheduled maintenance has been completed.
Jul 20, 15:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 14:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Jun 18, 19:13 UTC
Jul 19, 2024
Some Crowdstrike-Installed Customers Are Experiencing a Service Interruption In All Environments.
Postmortem - Read details
Jul 26, 14:05 UTC
Resolved - All services are back online.
Jul 19, 20:53 UTC
Update - We are continuing to monitor for any further issues.
Jul 19, 17:17 UTC
Update - We are continuing to monitor for any further issues.
Jul 19, 16:34 UTC
Monitoring - The fix has been partially implemented, and services are gradually coming back up. We are actively working and monitoring the issue and will pause further updates until we have significant news to share or once the services are fully restored.
Jul 19, 12:12 UTC
Update - We continue to investigate a potential issue caused by the CrowdStrike agent that may impact our users in the non-production environments. We thank you for your patience. Our next update will be when new information becomes available.
Jul 19, 11:14 UTC
Update - The Cloudstrike issue appears to be limited to Guidewire Classic, DHIC workstations, Predict, and InsuranceNow IVANS users. Customers may experience continued outages. We continue to investigate remediation steps and will provide further updates as new information becomes available.
Jul 19, 10:16 UTC
Update - We are continuing to work on a fix for this issue.
Jul 19, 10:02 UTC
Identified - We are investigating a potential issue with Crowdstrike that may be causing an outage for some of our customers. We appreciate your patience. Our next update will be provided as soon as new information becomes available.
Jul 19, 09:21 UTC
Investigating - Guidewire has been made aware of a third-party issue with Crowdstrike that is leading to system rebooting and potential unavailability. We are fully aware of the situation and are taking immediate action to remediate. As we remediate and restore services, customers will experience intermittent downtime.
Jul 19, 08:24 UTC
Jul 18, 2024
GCC APAC Maintenance
Completed - The scheduled maintenance has been completed.
Jul 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:43 UTC
Jul 17, 2024
InsuranceNow - Data Service Production Hot fix
Completed - The scheduled maintenance has been completed.
Jul 17, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 11:30 UTC
Scheduled - Non-disruptive maintenance for InsuranceNow Production- July 17th @ 4:30 am PT. Data Service will be temporarily paused during the maintenance window. Users activity will NOT be interrupted in the INOW environments.
Jul 16, 21:41 UTC
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024
InsuranceNow GWCP Monthly Maintenance - Non-disruptive
Completed - The scheduled maintenance has been completed.
Jul 14, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 01:00 UTC
Scheduled - Standard maintenance will be performed Saturday, July 13, 2024 @ 6-8 PM Pacific.
Jul 9, 22:32 UTC
Jul 13, 2024

No incidents reported.

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