Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

About This Site

Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
Payment Service (One Inc) Operational
Payment Service (Authorize.net) Operational
Address Verification Service Operational
Data Service Operational
SMS Service Operational
Looker Operational
InsuranceNow Classic (non-GWCP) Operational
InsuranceNow (GWCP) Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
AMER - Admin Service (IAS) Operational
EMEA - Admin Service (IAS) Operational
APAC - Admin Service (IAS) Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
APP EVENTS Operational
NORTH AMERICA Operational
EMEA Operational
APAC Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
ADVANCED PRODUCT DESIGNER (APD) Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
AMER Operational
EMEA Operational
APAC Operational
LIFECYCLE MANAGER (LCM) Operational
AMER Operational
EMEA Operational
APAC Operational
HIGH VOLUME QUOTING (HVQ) Operational
AMER Operational
EMEA Operational
APAC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GCC EMEA Maintenance Nov 29, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Oct 06, 2023 - 09:27 UTC
InsuranceNow Payment Service Production Deployment Nov 29, 2023 14:30-15:00 UTC
A non-disruptive InsuranceNow Payment Service production deployment will be conducted on Wednesday, November 29th from 9:30am-10:00am ET. The deployment includes only dependency upgrades and payment data migration enhancements, no change for any existing APIs.
Posted on Nov 28, 2023 - 19:41 UTC
GCC USA and CANADA Maintenance Nov 30, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Oct 06, 2023 - 09:27 UTC
GCC APAC Maintenance Dec 5, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2023 - 11:35 UTC
GCC EMEA Maintenance Dec 6, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2023 - 11:37 UTC
GCC USA and CANADA Maintenance Dec 7, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2023 - 11:39 UTC
GWCP Production APAC Tenant + Atmos (v.1.65) Dec 9, 2023 14:00-20:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:33 UTC
GWCP Production EMEA Tenant + Atmos (v.1.65) Dec 9, 2023 23:00 - Dec 10, 2023 05:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:35 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.65) Dec 10, 2023 06:00-12:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:37 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.66) Dec 11, 2023 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:38 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.66) Dec 11, 2023 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:39 UTC
GCC APAC Maintenance Dec 12, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2023 - 11:36 UTC
GWCP Development and PreProduction AMER Tenant (v.1.66) Dec 13, 2023 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:40 UTC
GCC EMEA Maintenance Dec 13, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2023 - 11:38 UTC
GWCP Development and PreProduction APAC Tenant (v.1.66) Dec 13, 2023 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:41 UTC
GCC USA and CANADA Maintenance Dec 14, 2023 09:00-10:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on Nov 14, 2023 - 11:40 UTC
GWCP Production APAC Tenant (v.1.66) Jan 6, 2024 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:41 UTC
GWCP Production EMEA Tenant (v.1.66) Jan 6, 2024 23:00 - Jan 7, 2024 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:43 UTC
GWCP Production AMER/CAN Tenant (v.1.66) Jan 7, 2024 06:00-12:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:44 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.67) Jan 8, 2024 03:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:45 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.67) Jan 8, 2024 19:00-22:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:46 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.67) Jan 10, 2024 01:00-07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 17, 2023 - 16:43 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 09, 2023 - 22:46 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.67) Jan 10, 2024 13:00-16:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Oct 09, 2023 - 22:47 UTC
GWCP Production APAC Tenant + Atmos (v.1.67) Jan 20, 2024 15:00-21:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Production EMEA Tenant + Atmos (v.1.67) Jan 21, 2024 00:00-06:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.67) Jan 21, 2024 07:00-13:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.68) Jan 22, 2024 20:00-23:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Development and PreProduction APAC Tenant (v.1.68) Jan 24, 2024 14:00-17:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Production APAC Tenant (v.1.68) Feb 3, 2024 15:00-21:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Production EMEA Tenant (v.1.68) Feb 4, 2024 00:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Production AMER/CAN Tenant (v.1.68) Feb 4, 2024 07:00-13:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.69) Feb 5, 2024 20:00-23:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.69) Feb 7, 2024 14:00-17:00 UTC
Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Nov 13, 2023 - 09:47 UTC
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023
GCC APAC Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 09:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 6, 09:27 UTC
Nov 27, 2023
New Deployments May Be Failing Intermittently Across All Regions
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Nov 27, 12:28 UTC
Identified - Guidewire Support has identified the cause of this incident impacting customer's new builds intermittently and are actively working to restore service. We kindly request that customers hold off on new deployments until we resolve them. We will post regular updates on our progress.
Nov 27, 11:43 UTC
Update - We are investigating the issue and kindly requesting customers to hold off on new deployments until we resolve it. Thank you for your patience. We will update you as soon as we have more information.
Nov 27, 11:10 UTC
Investigating - Guidewire Support is aware that some new deployments are failing, impacting all environments. Our team is working to restore this service as quickly as possible, and we will provide regular updates on our progress.
Nov 27, 10:27 UTC
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023
GCC USA and CANADA Maintenance
Completed - The scheduled maintenance has been completed.
Nov 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 6, 09:25 UTC
Nov 22, 2023
Intermittent NPEs Issues Observed With the New Failed Deployments And Previously Deployed
Postmortem - Read details
Nov 28, 22:35 UTC
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Nov 22, 22:23 UTC
Monitoring - Some customers may be experiencing access issues in NPE environments after a recent scheduled maintenance event. Guidewire has identified the issue and has verified that redeploying the impacted environment should resolve the issue. If, after the redeployment, you are still experiencing an issue, please log a case with Guidewire Global Support.
Nov 22, 15:09 UTC
Investigating - Guidewire Support is aware of an issue with multiple NPEs impacting new deployment failure or could impact previously deployed applications. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Nov 22, 14:23 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.65)
Completed - The scheduled maintenance has been completed.
Nov 22, 16:43 UTC
Update - The maintenance has been extended by 60 minutes. Thank you for your understanding.
Nov 22, 15:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 13:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 9, 22:32 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.65)
Completed - The scheduled maintenance has been completed.
Nov 22, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 9, 22:31 UTC
GCC EMEA Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 6, 09:24 UTC
Nov 21, 2023
GCC APAC Maintenance
Completed - The scheduled maintenance has been completed.
Nov 21, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 6, 09:22 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.65)
Completed - The scheduled maintenance has been completed.
Nov 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 9, 22:31 UTC
Nov 20, 2023
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.65)
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Oct 9, 22:30 UTC
Nov 19, 2023
GWCP Production AMER/CAN Tenant (v.1.64)
Completed - The scheduled maintenance has been completed.
Nov 19, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Oct 9, 22:29 UTC
GWCP Production EMEA Tenant (v.1.64)
Completed - The scheduled maintenance has been completed.
Nov 19, 01:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:01 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Oct 9, 22:28 UTC
Nov 18, 2023
GWCP Production APAC Tenant (v.1.64)
Completed - The scheduled maintenance has been completed.
Nov 18, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Oct 9, 22:27 UTC
Disruptive InsuranceNow GWCP Non-Production Maintenance
Completed - The scheduled maintenance has been completed.
Nov 18, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:01 UTC
Scheduled - Disruptive maintenance to TeamCity will be preformed Saturday, November 18th starting at 6am - 10am PST.
Nov 13, 16:03 UTC
Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

Nov 15, 2023

No incidents reported.

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