All Systems Operational

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Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

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ADVANCED PRODUCT DESIGNER (APD) Operational
Montréal - Design Operational
Montréal - Runtime Operational
N. Virginia - Design Operational
N. Virginia - Runtime Operational
Paris - Design Operational
Paris - Runtime Operational
Sydney - Design Operational
Sydney - Runtime Operational
Tokyo - Design Operational
Tokyo - Runtime Operational
Zurich - Design Operational
Zurich - Runtime Operational
ANALYTICS MANAGER Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
API GATEWAY Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
APP EVENTS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
AUTOMATED BUILDS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
BUILD PROMOTION Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
CERTIFICATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
CI MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
CLOUD DATA ACCESS (CDA) Operational
Frankfurt Operational
London Operational
Montréal Operational
N. Virginia Operational
Ohio Operational
Paris Operational
Sydney Operational
Tokyo Operational
Oregon Operational
DATABASE BACKUPS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE HOME (GWH) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
Paris - Data Studio Operational
Paris - Explore Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
Montréal - Data Studio Operational
Montréal - Explore Operational
N. Virginia - Data Studio Operational
N. Virginia - Explore Operational
Paris - Data Studio Operational
Paris - Explore Operational
Sydney - Data Studio Operational
Sydney - Explore Operational
GUIDEWIRE HUB Operational
N. Virginia Operational
Paris Operational
Sydney Operational
GUIDEWIRE LIVE (COMPARE/ CANVAS) Operational
N. Virginia - Canvas Operational
N. Virginia - Compare Operational
Sydney - Canvas Operational
Sydney - Compare Operational
GWCP COMPUTE INFRASTRUCTURE Operational
Frankfurt - Delta2 Operational
London - Delta2 Operational
Montréal - Delta2 Operational
N. Virginia - Delta2 Operational
N. Virginia - Delta4 Operational
N. Virginia - Delta8 Operational
N. Virginia - Gamma2 Operational
Oregon - Delta2 Operational
Oregon - Gamma2 Operational
Oregon - Gamma4 Operational
Osaka - Delta2 Operational
Paris - Delta2 Operational
Sydney - Delta2 Operational
Tokyo - Delta2 Operational
Zurich - Delta2 Operational
N. Virginia - Delta6 Operational
Cape Town - Delta2 Operational
Oregon - Xi1 Operational
N. Virginia - Xi1 Operational
Oregon - Delta6 Operational
Calgary - Delta2 Operational
HIGH VOLUME QUOTING (HVQ) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
INTEGRATION DATA MANAGER (IDM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
INTEGRATION GATEWAY Operational
Montréal - Admin Service (IAS) Operational
Montréal - UI Operational
N. Virginia - Admin Service (IAS) Operational
N. Virginia - UI Operational
Paris - Admin Service (IAS) Operational
Paris - UI Operational
Sydney - Admin Service (IAS) Operational
Sydney - UI Operational
Tokyo - Admin Service (IAS) Operational
Tokyo - UI Operational
Zurich - Admin Service (IAS) Operational
Zurich - UI Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
LIFECYCLE MANAGER (LCM) Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
NETWORK PERMISSIONS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
PLANETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
PREDICT Operational
Cape Town - Scoring Operational
Cape Town - UI Operational
London - Scoring Operational
London - UI Operational
Montréal - Scoring Operational
Montréal - UI Operational
N. Virginia - Scoring Operational
N. Virginia - UI Operational
Sydney - UI Operational
Sydney - Scoring Operational
QUALITY GATES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
REPOSITORY SETTINGS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
SECRETS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
STORAGE ACCESS Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
SUBMISSION INTAKE (SI) Operational
N. Virginia Operational
VARIABLES Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
BUILD MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
GUIDEWIRE RULES SERVICE Operational
Paris - Design Operational
Montréal - Runtime Operational
Sydney - Runtime Operational
Zurich - Design Operational
Tokyo - Design Operational
N. Virginia - Runtime Operational
Tokyo - Runtime Operational
Zurich - Runtime Operational
Montréal - Design Operational
Paris - Runtime Operational
N. Virginia - Design Operational
Sydney - Design Operational
SCIM CONNECT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
GWCP COMPUTE INFRASTRUCTURE - NON PRODUCTION ENVIRONMENTS Operational
Cape Town - Alpha1 Operational
Cape Town - Beta1 Operational
Frankfurt - Alpha1 Operational
Frankfurt - Beta1 Operational
London - Alpha1 Operational
London - Beta1 Operational
Montréal - Alpha1 Operational
Montréal - Alpha3 Operational
Montréal - Beta1 Operational
N. Virginia - Alpha1 Operational
N. Virginia - Beta3 Operational
N. Virginia - Beta1 Operational
N. Virginia - Chi1 Operational
N. Virginia - Epsilon1 Operational
N. Virginia - Epsilon3 Operational
N. Virginia - Zeta1 Operational
N. Virginia - Zeta3 Operational
Oregon - Beta1 Operational
Oregon - Epsilon1 Operational
Paris - Alpha1 Operational
Paris - Beta1 Operational
Sydney - Alpha1 Operational
Sydney - Beta1 Operational
Tokyo - Alpha1 Operational
Tokyo - Beta1 Operational
Zurich - Alpha1 Operational
Zurich - Beta1 Operational
N. Virginia - Epsilon5 Operational
N. Virginia - Zeta5 Operational
N. Virginia - Beta5 Operational
N. Virginia - Beta7 Operational
Oregon - Mu1 Operational
N. Virginia - Mu1 Operational
Oregon - Nu1 Operational
N. Virginia - Nu1 Operational
São Paulo - Beta1 Operational
DATAMASKING (DM) Operational
N. Virginia Operational
Montréal Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
GDP STREAMING INFRASTRUCTURE Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Frankfurt Operational
London Operational
Ohio Operational
Oregon Operational
Tokyo Operational
PLATFORM USAGE DASHBOARD Operational
Montréal - Runtime Operational
Montréal - UI Operational
N. Virginia - Runtime Operational
N. Virginia - UI Operational
Paris - Runtime Operational
Paris - UI Operational
Sydney - Runtime Operational
Sydney - UI Operational
Tokyo - Runtime Operational
Tokyo - UI Operational
Zurich - Runtime Operational
Zurich - UI Operational
São Paulo - Runtime Operational
São Paulo - UI Operational
SCHEMA EDITOR Operational
Montréal Operational
Zurich Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
ACCESS MANAGEMENT Operational
Montréal Operational
N. Virginia Operational
Paris Operational
Sydney Operational
Tokyo Operational
Zurich Operational
São Paulo Operational
FUNCTIONS Operational
Montréal - Admin Operational
Tokyo - UI Operational
Zurich - Admin Operational
Zurich - UI Operational
Montréal - UI Operational
N. Virginia - Admin Operational
N. Virginia - UI Operational
Paris - Admin Operational
Paris - UI Operational
Sydney - Admin Operational
Sydney - UI Operational
Tokyo - Admin Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GWCP Production EMEA Tenant + Atmos (v.1.129) Aug 1, 2026 23:00 - Aug 2, 2026 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 04, 2026 - 06:41 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.129) Aug 2, 2026 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 04, 2026 - 06:41 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.130) Aug 3, 2026 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 05, 2026 - 06:42 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.130) Aug 3, 2026 19:00 - Aug 4, 2026 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 05, 2026 - 22:27 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.130) Aug 5, 2026 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 07, 2026 - 02:35 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.130) Aug 5, 2026 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 10, 2026 - 20:42 UTC

INOW GWCP non disruptive maintenance (PROD) Aug 9, 2026 21:00 - Aug 10, 2026 03:00 UTC

Guidewire will be conducting standard platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within the specified maintenance window.
Posted on Jul 20, 2026 - 23:28 UTC

GWCP Production APAC Tenant (v.1.130) Aug 15, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 18, 2026 - 09:10 UTC

GWCP Production EMEA Tenant (v.1.130) Aug 15, 2026 23:00 - Aug 16, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. Customers should expect brief losses of availability to their Integration Gateway application management. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 18, 2026 - 09:10 UTC

GWCP Production AMER/CAN Tenant (v.1.130) Aug 16, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 18, 2026 - 09:10 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.131) Aug 17, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 19, 2026 - 07:27 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.131) Aug 17, 2026 19:00 - Aug 18, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 19, 2026 - 19:09 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.131) Aug 19, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 21, 2026 - 09:14 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.131) Aug 19, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 25, 2026 - 07:41 UTC

GWCP Production APAC Tenant + Atmos (v.1.131) Aug 29, 2026 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC, Integration Gateway application management within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 31, 2026 - 20:06 UTC

GWCP Production EMEA Tenant + Atmos (v.1.131) Aug 29, 2026 23:00 - Aug 30, 2026 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 01, 2026 - 00:23 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.131) Aug 30, 2026 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 01, 2026 - 17:02 UTC

GWCP NPE and PreProduction CANADA Tenant (v.1.132) Aug 31, 2026 03:00-09:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 02, 2026 - 11:27 UTC

GWCP NPE and PreProduction EMEA Tenant (v.1.132) Aug 31, 2026 19:00 - Sep 1, 2026 01:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 02, 2026 - 21:35 UTC

GWCP NPE and PreProduction AMER Tenant (v.1.132) Sep 2, 2026 01:00-07:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 05, 2026 - 09:15 UTC

GWCP NPE and PreProduction APAC Tenant (v.1.132) Sep 2, 2026 13:00-19:00 UTC

Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 05, 2026 - 09:15 UTC

GWCP Production APAC Tenant (v.1.132) Sep 12, 2026 14:00-20:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jun 16, 2026 - 04:11 UTC

GWCP Production EMEA Tenant (v.1.132) Sep 12, 2026 23:00 - Sep 13, 2026 05:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jun 16, 2026 - 04:11 UTC

GWCP Production AMER/CAN Tenant (v.1.132) Sep 13, 2026 06:00-12:00 UTC

Guidewire will be conducting general platform and tenant maintenance to production environments during this time. Customers should expect brief losses of availability to their Integration Gateway application management. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on Jun 16, 2026 - 04:11 UTC

GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.133) Sep 14, 2026 03:00-09:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 16, 2026 - 04:11 UTC

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.133) Sep 14, 2026 19:00 - Sep 15, 2026 01:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 17, 2026 - 08:50 UTC

GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.133) Sep 16, 2026 01:00-07:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 19, 2026 - 08:45 UTC

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.133) Sep 16, 2026 13:00-19:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 19, 2026 - 08:45 UTC

GWCP Production APAC Tenant + Atmos (v.1.133) Sep 26, 2026 14:00-20:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 29, 2026 - 18:43 UTC

GWCP Production EMEA Tenant + Atmos (v.1.133) Sep 26, 2026 23:00 - Sep 27, 2026 05:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 29, 2026 - 18:43 UTC

GWCP Production AMER/CAN Tenant + Atmos (v.1.133) Sep 27, 2026 06:00-12:00 UTC

Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on Jun 29, 2026 - 18:43 UTC

Aug 1, 2026

GWCP Production APAC Tenant + Atmos (v.1.129)
Completed - The scheduled maintenance has been completed.
Aug 1, 16:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 14:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
May 3, 19:38 UTC

Jul 31, 2026

TeamCity Build Service Interruption in Non-Production for Integration Gateway Apps Impacting Multiple Customers Across All Regions
Resolved - Guidewire has published a patch to improve the reliability of Integration Gateway TeamCity builds by routing Maven Central dependency downloads through the Guidewire BinRepo Maven Central mirror.

Customers should apply the patch to their IG App on the corresponding release versions. For detailed release notes and patch installation instructions, refer to article 000047237 (https://community.guidewire.com/s/article/Improved-Integration-Gateway-application-builds-reliability-for-Maven-dependency-downloads)
Jul 31, 15:04 UTC
Update - We are continuing to monitor for any further issues.
Jul 30, 19:02 UTC
Update - Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem.

We have confirmed that upstream rate-limiting has now completely subsided and rate-limiting errors are not happening when building IG apps in TeamCity. If customers continue to experience issues please raise a community case.
Jul 30, 14:45 UTC
Update - Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We are still working on providing this permanent fix and we will provide an update within the next 24 hours.

We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo).
Jul 29, 14:44 UTC
Update - Guidewire Support is actively pursuing a permanent solution, which will involve caching packages directly within the GWCP ecosystem. We remain on track to deliver this fix within 24 hours of the incident start, with targeted completion by 9:00 AM PDT on July 29, 2026.

We have confirmed that upstream rate-limiting has temporarily subsided due to decreased usage. However, customers continuing to experience issues should still follow the temporary workaround steps available at article 000047213. Our next update will be provided by 9:00 AM PDT on July 29, 2026.
Jul 29, 05:06 UTC
Monitoring - Detailed steps for connecting to the mirrored Maven URL are available at 000047213 (https://community.guidewire.com/s/article/Temporary-solutions-for-the-customers-to-connect-to-mirrored-Maven-Central-repo). Customers should update the relevant files and rerun their builds. Guidewire teams are actively working on a permanent solution and will provide an update as soon as it is available (approximately 07/28/2026 10 PM PDT ).
Jul 28, 17:52 UTC
Update - Guidewire Support is still finalizing the step-by-step instructions for connecting to the Maven mirrored URL and will share an update shortly. In the meantime, we continue to advise customers to be mindful of retries, as repeated attempts may have adverse effects.
Jul 28, 17:16 UTC
Update - Guidewire Support has identified the root cause of this incident (rate limiting on the Maven URL) and is actively working on a permanent solution. In parallel, we are preparing a temporary solution that will allow customers to use a mirrored Maven Central repository, and we will share step-by-step instructions for using the mirrored URL shortly. Guidewire's permanent fix may take up to 24 hours to implement. In the meantime, we advise customers to be mindful of retries, as repeated attempts may have adverse effects.
Jul 28, 16:44 UTC
Update - Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.
Jul 28, 16:07 UTC
Update - Guidewire Support has identified the cause of this incident and is working to determine the appropriate solution. All necessary teams are engaged to restore service as quickly as possible, and we will provide regular updates on our progress.
Jul 28, 15:32 UTC
Identified - Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. We will post regular updates on our progress.
Jul 28, 14:17 UTC
Investigating - Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment for Integration Gateway Apps. Please use the following workaround: Re-trigger the build after 1 hour. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jul 28, 13:48 UTC

Jul 30, 2026

Jul 29, 2026

Jul 28, 2026

GWCP Emergency Maintenance for Build Management - July 27, 2026
Update - The scheduled maintenance has been completed.
Jul 28, 03:14 UTC
Completed - The scheduled maintenance has been completed.
Jul 28, 03:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:30 UTC
Scheduled - Guidewire is currently conducting emergency maintenance to build management tools on Guidewire Cloud Platform. Customers may experience a brief disruption of up to 30 minutes during the maintenance window. Please do not execute any builds during this window. Builds in progress may be interrupted. In that case, they will need to be restarted.

Status Page will be updated when maintenance is complete. If customers experience any availability issues once the maintenance window has closed, please log an incident using Guidewire Community.
Jul 27, 23:25 UTC

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

INOW GWCP non disruptive maintenance (NON PROD)
Completed - The scheduled maintenance has been completed.
Jul 23, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:00 UTC
Scheduled - Guidewire will be conducting standard platform and tenant maintenance to nonproduction environments during this time. It is reasonable for customers to expect brief losses of availability to their INOW application within the specified maintenance window.
Jul 23, 01:35 UTC

Jul 22, 2026

GWCP NPE and PreProduction APAC Tenant + Atmos (v.1.129)
Completed - The scheduled maintenance has been completed.
Jul 22, 16:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 24, 09:00 UTC
GWCP NPE and PreProduction AMER Tenant + Atmos (v.1.129)
Completed - The scheduled maintenance has been completed.
Jul 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 24, 09:01 UTC

Jul 21, 2026

GWCP NPE and PreProduction EMEA Tenant + Atmos (v.1.129)
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 19:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 24, 08:59 UTC

Jul 20, 2026

TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions
Postmortem - Read details
Jul 23, 14:38 UTC
Resolved - The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.
Jul 20, 18:05 UTC
Monitoring - If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps.

Jacoco can be disabled using a PATCH http request to the cicd manager service.

- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json

Body:
[
{
"op": "replace",
"path": "/gunitServerTests/enableCodeCoverage",
"value": false
}
]

For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started
Jul 20, 09:52 UTC
Identified - Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
Jul 20, 09:36 UTC
Investigating - Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.
Jul 20, 09:32 UTC
GWCP NPE and PreProduction CANADA Tenant + Atmos (v.1.129)
Completed - The scheduled maintenance has been completed.
Jul 20, 07:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 03:00 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Home (GWH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Apr 24, 08:59 UTC

Jul 19, 2026

GWCP Production AMER/CAN Tenant (v.1.128)
Completed - The scheduled maintenance has been completed.
Jul 19, 07:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Apr 24, 08:57 UTC
Guidewire Predictive Analytics Production AMER - USA
Completed - The scheduled maintenance has been completed.
Jul 19, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 01:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window.

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 17, 07:12 UTC
Guidewire Predictive Analytics Production AMER - Montréal
Completed - The scheduled maintenance has been completed.
Jul 19, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window.

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 17, 07:10 UTC
GWCP Production EMEA Tenant (v.1.128)
Completed - The scheduled maintenance has been completed.
Jul 19, 00:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Apr 24, 08:57 UTC

Jul 18, 2026

Guidewire Predictive Analytics Production EMEA - London
Completed - The scheduled maintenance has been completed.
Jul 18, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window.

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 17, 07:08 UTC
Guidewire Predictive Analytics Production EMEA - Cape Town
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 16:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window.

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 17, 07:09 UTC
GWCP Production APAC Tenant (v.1.128)
Completed - The scheduled maintenance has been completed.
Jul 18, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 14:00 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Home (GWH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Apr 24, 08:56 UTC
GWCP Deployment Service Interruption Affecting Multiple Customers in NPE and PREPROD for AMER Regions
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Jul 18, 14:07 UTC
Monitoring - Guidewire Support observed intermittent issues with the deployment service. We recommend to redeploy the failed deployments. Please open a Community case if you are still experiencing any issues with Insurance Suite deployments.
Jul 17, 23:06 UTC
Update - We’re continuing to investigate the issue. All necessary teams are engaged to restore service as quickly as possible, and we will share regular updates on our progress
Jul 17, 22:22 UTC
Update - We are continuing to investigate this issue and request that customers temporarily pause any new deployments in NPE and PreProd until further notice from Guidewire. All necessary resources have been engaged to restore the service as quickly as possible, and we will provide regular updates on our progress.
Jul 17, 21:34 UTC
Investigating - Guidewire Support is investigating an issue with Insurance Suite(IS) deployments affecting customers in AMER regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Jul 17, 21:04 UTC
Guidewire Predictive Analytics Production APAC - Sydney
Completed - The scheduled maintenance has been completed.
Jul 18, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 UTC
Scheduled - Guidewire will be performing routine monthly maintenance on the Predictive Analytics systems. Customers may experience intermittent outages during this time period. Additionally, services may go offline and servers restart during the maintenance window.

RTSS (real-time scoring service) is included in maintenance, but the systems are redundant and should not experience any downtime.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Jul 17, 07:04 UTC
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