Check here for service availability updates on Guidewire Cloud Platform
(GWCP).
Subscribe to get real-time updates via email, RSS, Slack and more. You can
also request support or report a missing incident via
https://community.guidewire.com
Get email notifications whenever Guidewire creates, updates or resolves an incident.
Get text message notifications whenever Guidewire creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Please refer to the Knowledge Article via this link for more information.
Posted Aug 28, 2025 - 01:09 UTC
Resolved
Multiple InsuranceNow GWCP Major Incident Summary (CASE #00866392): Guidewire’s internal monitoring detected repeated failed health checks affecting multiple InsuranceNow GWCP customers in Production, where vanity URLs became inaccessible due to an expired certificate. Upon investigation, Guidewire identified that a private hosted zone was interfering with certificate validation. The issue was corrected and Guidewire confirmed that services were fully restored.
