Deployment Error Impacting USA, CANADA, and EMEA Customers in Non-Productions Environments
Incident
Report for Guidewire
Postmortem
Please refer to the Knowledge Article via this link for more information
Resolved
Some customer tenants have reported encountering the following error message when deploying to non-production environments:
Error : Local server configuration is from an older version. The system cannot be downgraded
If you attempted to deploy to a environment during yesterday's missing secrets and variables issue (https://status.guidewire.com/incidents/3pz2ljndp810) it is possible you are affected.
If you experience this error when deploying to environments, please follow the instructions in KCS 000032732 (https://community.guidewire.com/s/article/Error-Local-server-configuration-is-from-an-older-version-The-system-cannot-be-downgraded).
Error : Local server configuration is from an older version. The system cannot be downgraded
If you attempted to deploy to a environment during yesterday's missing secrets and variables issue (https://status.guidewire.com/incidents/3pz2ljndp810) it is possible you are affected.
If you experience this error when deploying to environments, please follow the instructions in KCS 000032732 (https://community.guidewire.com/s/article/Error-Local-server-configuration-is-from-an-older-version-The-system-cannot-be-downgraded).
Monitoring
Some customer tenants have reported encountering the following error message when deploying to non-production environments:
Error : Local server configuration is from an older version. The system cannot be downgraded
If you attempted to deploy to a environment during yesterday's missing secrets and variables issue (https://status.guidewire.com/incidents/3pz2ljndp810) it is possible you are affected.
If you experience this error when deploying to environments, please follow the instructions in KCS 000032732 (https://community.guidewire.com/s/article/Error-Local-server-configuration-is-from-an-older-version-The-system-cannot-be-downgraded).
Error : Local server configuration is from an older version. The system cannot be downgraded
If you attempted to deploy to a environment during yesterday's missing secrets and variables issue (https://status.guidewire.com/incidents/3pz2ljndp810) it is possible you are affected.
If you experience this error when deploying to environments, please follow the instructions in KCS 000032732 (https://community.guidewire.com/s/article/Error-Local-server-configuration-is-from-an-older-version-The-system-cannot-be-downgraded).
This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA).
