InsuranceNow Non-Production GWCP Environments and Teamcity Are Down

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP).

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article on this link for more information.

Posted Dec 18, 2022 - 10:16 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Nov 21, 2022 - 13:53 UTC

Update

All customer environments are fully restored & operational and we are actively monitoring the situation.

Posted Nov 18, 2022 - 05:50 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Nov 18, 2022 - 04:28 UTC

Update

The team is continuing to work on restoration, but we will pause updates until the team makes more progress.

Posted Nov 18, 2022 - 01:50 UTC

Update

Teams are actively working to restore the remaining modules.

Posted Nov 18, 2022 - 00:44 UTC

Update

There are some modules that have been restored, continuing the restoration process for remaining modules.

Posted Nov 18, 2022 - 00:00 UTC

Update

The restore is still in progress.

Posted Nov 17, 2022 - 23:30 UTC

Identified

Actively working on restoring the cluster as some components of the cluster were damaged.

Posted Nov 17, 2022 - 23:02 UTC

Investigating

We are currently investigating the issue.

Posted Nov 17, 2022 - 22:33 UTC

This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA) and INSURANCENOW PRODUCTION ENVIRONMENTS (AMER - InsuranceNow (GWCP), AMER - Data Service).