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InsuranceNow Non-Production GWCP Environments and Teamcity Are Down
Incident Report for Guidewire
Resolved
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Posted Nov 21, 2022 - 05:53 PST
Update
All customer environments are fully restored & operational and we are actively monitoring the situation.
Posted Nov 17, 2022 - 21:50 PST
Monitoring
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Posted Nov 17, 2022 - 20:28 PST
Update
The team is continuing to work on restoration, but we will pause updates until the team makes more progress.
Posted Nov 17, 2022 - 17:50 PST
Update
Teams are actively working to restore the remaining modules.
Posted Nov 17, 2022 - 16:44 PST
Update
There are some modules that have been restored, continuing the restoration process for remaining modules.
Posted Nov 17, 2022 - 16:00 PST
Update
The restore is still in progress.
Posted Nov 17, 2022 - 15:30 PST
Identified
Actively working on restoring the cluster as some components of the cluster were damaged.
Posted Nov 17, 2022 - 15:02 PST
Investigating
We are currently investigating the issue.
Posted Nov 17, 2022 - 14:33 PST
This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA) and INSURANCENOW PRODUCTION ENVIRONMENTS (Data Service, InsuranceNow (GWCP)).