Some Customers May Encounter Issues with Long Running Transactions To Process.

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Apr 25, 2024 - 18:21 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 23, 2024 - 20:15 UTC

Update

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Apr 23, 2024 - 17:54 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Apr 23, 2024 - 17:19 UTC

Update

Guidewire is actively working to restore service to impacted customers. We will post regular updates on our progress.

Posted Apr 23, 2024 - 16:45 UTC

Update

Guidewire is actively working to restore service. We will post regular updates on our progress.

Posted Apr 23, 2024 - 16:11 UTC

Identified

Guidewire Support has identified the cause of the degraded performance issue in PolicyCenter and is actively working to restore service. We will post regular updates on our progress.

Posted Apr 23, 2024 - 15:44 UTC

Investigating

Guidewire Support is aware of a degraded performance issue in PolicyCenter that impacts a select number of customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Apr 23, 2024 - 15:15 UTC

This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (USA, CANADA).