InsuranceSuite Service Interruption Affecting Multiple Customers in AMER Region

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Oct 24, 2024 - 16:30 UTC

Resolved

This incident has been resolved.

Posted Oct 21, 2024 - 22:18 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Oct 21, 2024 - 17:36 UTC

Identified

Guidewire Support has identified the cause of this incident impacting InsuranceSuite in AMER region, and we are actively working to restore service. The issue is intermittent. We will post regular updates on our progress.

Posted Oct 21, 2024 - 16:59 UTC

Investigating

Guidewire Support is aware of an issue with InsuranceSuite that is causing an outage in the production environment. The impact is limited to the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Oct 21, 2024 - 16:25 UTC

This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (USA) and ATMOS-DELTA-4-ANDROMEDA (AMER - Compute, AMER - Networking).