IG Admin Healthcheck Monitor is Misreporting a Service Interruption Affecting Multiple Customers

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Incident Report for Guidewire

Postmortem

Guidewire confirmed that the alert was a false alarm, with no customer impact. Guidewire developed a hotfix for the monitoring service, which was deployed on April 9, 2024, to prevent a reoccurrence of this false alarm.

Posted Apr 16, 2024 - 05:19 UTC

Resolved

The monitor has been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 09, 2024 - 21:50 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 09, 2024 - 19:59 UTC

Monitoring

Guidewire has investigated the Integration Gateway Admin Service alert and determined it was a false alarm. There is no customer impact, and Guidewire is monitoring the service. If you encounter issues deploying an Integration Gateway application, please open a community case

Posted Apr 09, 2024 - 17:12 UTC

This incident affected: INTEGRATION GATEWAY (AMER - Admin Service (IAS), EMEA - Admin Service (IAS), APAC - Admin Service (IAS)).