InsuranceNow V3 Consumer Service Portal Interruption Affecting Multiple Customers

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Aug 09, 2024 - 03:38 UTC

Resolved

This incident has been resolved.

Posted Aug 01, 2024 - 23:00 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Aug 01, 2024 - 19:08 UTC

Update

We are actively working to restore the service fully.

Posted Aug 01, 2024 - 18:46 UTC

Identified

Guidewire Support has identified the cause of this incident impacting the InsuranceNow V3 Consumer Service Portal and performed a partial restoration; we are actively working to fully restore the service.

Posted Aug 01, 2024 - 18:07 UTC

Update

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

Posted Aug 01, 2024 - 17:36 UTC

Update

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal.

Posted Aug 01, 2024 - 16:59 UTC

Update

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.

Posted Aug 01, 2024 - 16:29 UTC

Update

We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.

Posted Aug 01, 2024 - 15:57 UTC

Investigating

Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Aug 01, 2024 - 15:31 UTC

This incident affected: INSURANCENOW PRODUCTION ENVIRONMENTS (AMER - InsuranceNow (GWCP), AMER - InsuranceNow Classic (non-GWCP)).