Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
InsuranceNow V3 Consumer Service Portal Interruption Affecting Multiple Customers
Incident Report for Guidewire
Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Aug 09, 2024 - 03:38 UTC

Resolved
This incident has been resolved.
Posted Aug 01, 2024 - 23:00 UTC
Monitoring
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Posted Aug 01, 2024 - 19:08 UTC
Update
We are actively working to restore the service fully.
Posted Aug 01, 2024 - 18:46 UTC
Identified
Guidewire Support has identified the cause of this incident impacting the InsuranceNow V3 Consumer Service Portal and performed a partial restoration; we are actively working to fully restore the service.
Posted Aug 01, 2024 - 18:07 UTC
Update
We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.
Posted Aug 01, 2024 - 17:36 UTC
Update
We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal.
Posted Aug 01, 2024 - 16:59 UTC
Update
We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience.
Posted Aug 01, 2024 - 16:29 UTC
Update
We are continuing to investigate the issue within the InsuranceNow V3 Consumer Service Portal. We thank you for your patience. Our next update will be when new information becomes available.
Posted Aug 01, 2024 - 15:57 UTC
Investigating
Guidewire Support is aware of an issue with the InsuranceNow V3 Consumer Service Portal in the production and non-production environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Posted Aug 01, 2024 - 15:31 UTC
This incident affected: INSURANCENOW PRODUCTION ENVIRONMENTS (AMER - InsuranceNow (GWCP), AMER - InsuranceNow Classic (non-GWCP)).