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Posted Jul 10, 2024 - 21:39 UTC
Resolved
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Posted Jul 03, 2024 - 04:24 UTC
Monitoring
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Posted Jul 03, 2024 - 02:21 UTC
Update
The service restoration effort is still in progress. Please continue to pause deployments until the issue is resolved.
Posted Jul 03, 2024 - 00:43 UTC
Update
We are in the process of implementing the fix, please continue to pause deployments until the issue is resolved.
Posted Jul 02, 2024 - 23:35 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jul 02, 2024 - 22:54 UTC
Identified
The issue has been identified and a fix is being implemented. Please continue to pause deployments until the issue is resolved.
Posted Jul 02, 2024 - 22:22 UTC
Investigating
We are investigating an issue where new pods are not coming up after deployments. Please pause deployments while this issue is being investigated.
Posted Jul 02, 2024 - 21:52 UTC
This incident affected: GUIDEWIRE CLOUD CONSOLE (GCC) (Montréal, N. Virginia, Paris, Sydney) and GWCP COMPUTE INFRASTRUCTURE (Montréal - Delta2, N. Virginia - Delta2, Paris - Delta2, Sydney - Delta2).