Guidewire Status - New Pods Will Not Come Online After a Deployment – Affects Production and NPE for All Regions

Guidewire Cloud Platform Status

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New Pods Will Not Come Online After a Deployment – Affects Production and NPE for All Regions

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Jul 10, 2024 - 21:39 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Jul 03, 2024 - 04:24 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Jul 03, 2024 - 02:21 UTC

Update

The service restoration effort is still in progress. Please continue to pause deployments until the issue is resolved.

Posted Jul 03, 2024 - 00:43 UTC

Update

We are in the process of implementing the fix, please continue to pause deployments until the issue is resolved.

Posted Jul 02, 2024 - 23:35 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 02, 2024 - 22:54 UTC

Identified

The issue has been identified and a fix is being implemented. Please continue to pause deployments until the issue is resolved.

Posted Jul 02, 2024 - 22:22 UTC

Investigating

We are investigating an issue where new pods are not coming up after deployments. Please pause deployments while this issue is being investigated.

Posted Jul 02, 2024 - 21:52 UTC

This incident affected: GUIDEWIRE CLOUD CONSOLE (GCC) (Montréal, N. Virginia, Paris, Sydney) and GWCP COMPUTE INFRASTRUCTURE (Montréal - Delta2, N. Virginia - Delta2, Paris - Delta2, Sydney - Delta2).