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Okta Login Failure in APAC Region for Federated Partners/Brokers Users in Non-Production, Pre-Production and Production
Incident
Report for Guidewire
Resolved
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Monitoring
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
Identified
Guidewire Support has identified the cause of this incident impacting the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production, and are actively working to restore service. We will post regular updates on our progress.
Investigating
We have identified an issue in the APAC region where Single-Sign-On logins for certain users are failing when authenticating through Guidewire Hub / Okta in Non-Production, Pre-Production and Production. The impact is limited to a subset of users whose accounts are federated through specific customer or partner Identity Providers and who may use the same email address to access multiple Guidewire Cloud Tenants.
This incident affected: GUIDEWIRE HUB (Sydney).
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