Multiple North American Customers Impacted by Outgoing Webservice Call Failures

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted May 30, 2023 - 17:55 UTC

Resolved

This issue has been resolved.

Posted May 22, 2023 - 21:19 UTC

Monitoring

Guidewire Support identified connectivity failures to Outgoing Webservices which impacted Message Queues and other Application Integrations. The connection failures occurred between 9:55AM ET and 10:22AM ET. Customers should restart any suspended message queues that were impacted.

Posted May 22, 2023 - 16:30 UTC

Identified

Guidewire Support is aware of a connectivity issue with the ISO SOAP service that is causing the queue suspension. Please resume the queue and if needed please work with the ISO vendor. We are actively monitoring the ISO service calls.

Posted May 22, 2023 - 15:02 UTC

This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (USA, CANADA).