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The Navigation Service (LHS) Is Down In GCC For AMER And CANADA Customer's Prod

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article on this link for more information.

Posted Jul 12, 2024 - 16:38 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Jul 08, 2024 - 01:00 UTC

Update

We are actively working to restore service. We will post regular updates on our progress.

Posted Jul 08, 2024 - 00:48 UTC

Update

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Posted Jul 08, 2024 - 00:12 UTC

Update

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Posted Jul 07, 2024 - 23:41 UTC

Identified

Guidewire Support has identified the cause of this incident impacting Navigation service (LHS) being down in GCC impacting AMER and CAN customers in the Production environment, and we are actively working to restore service. We will post regular updates on our progress.

Posted Jul 07, 2024 - 23:04 UTC

Update

We are still investigating the issue. We thank you for your patience. Our next update will be when new information becomes available.

Posted Jul 07, 2024 - 21:33 UTC

Update

We are continuing to investigate the issue at Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. We thank you for your patience. Our next update will be when new information becomes available.

Posted Jul 07, 2024 - 20:52 UTC

Investigating

Guidewire Support is aware of an issue with the Navigation service (LHS) being down in GCC that may impact AMER and CAN customers in the Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Jul 07, 2024 - 20:01 UTC

This incident affected: GUIDEWIRE CLOUD CONSOLE (GCC) (Montréal, N. Virginia).