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Advanced Product Designer(APD) APIs Interruption Affecting Multiple Customers in All Regions

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article at this link for more information.

Posted Mar 12, 2026 - 07:09 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Mar 03, 2026 - 23:35 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 03, 2026 - 19:33 UTC

Monitoring

The fix has been implemented and we are actively monitoring

Posted Mar 03, 2026 - 17:58 UTC

Identified

Guidewire has identified the root cause of the issue and actively working on restoring the application. We appreciate your patience and will provide an update as soon as new information becomes available.

Posted Mar 03, 2026 - 17:34 UTC

Investigating

Guidewire Support is currently investigating an issue with the Advanced Product Designer(APD) APIs that is causing Typelist sync issues across both Non‑Production environments for all regions. All necessary teams and resources are actively working to restore normal service as quickly as possible, and we will provide regular updates as progress is made.
If you are facing any issues, please reach out to Guidewire support by raising a case.

Posted Mar 03, 2026 - 16:46 UTC

This incident affected: ADVANCED PRODUCT DESIGNER (APD) (Montréal - Design, Montréal - Runtime, N. Virginia - Design, N. Virginia - Runtime, Paris - Design, Paris - Runtime, Sydney - Design, Sydney - Runtime, Tokyo - Design, Tokyo - Runtime, Zurich - Design, Zurich - Runtime).