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Posted Jul 10, 2024 - 11:36 UTC
Resolved
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Posted Jul 02, 2024 - 14:05 UTC
Investigating
Guidewire Support is aware of an issue preventing some Canadian customers from processing their policies in the production environment. All necessary resources are engaged to restore the service as quickly as possible. We will provide regular updates on our progress.
Posted Jul 02, 2024 - 13:47 UTC
This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (CANADA) and GUIDEWIRE CLOUD CONSOLE (GCC) (CANADA).
