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New Deployments Failing Intermittently Across All Regions

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Nov 30, 2023 - 10:36 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Nov 27, 2023 - 12:28 UTC

Identified

Guidewire Support has identified the cause of this incident impacting customer's new builds intermittently and are actively working to restore service. We kindly request that customers hold off on new deployments until we resolve them. We will post regular updates on our progress.

Posted Nov 27, 2023 - 11:43 UTC

Update

We are investigating the issue and kindly requesting customers to hold off on new deployments until we resolve it. Thank you for your patience. We will update you as soon as we have more information.

Posted Nov 27, 2023 - 11:10 UTC

Investigating

Guidewire Support is aware that some new deployments are failing, impacting all environments. Our team is working to restore this service as quickly as possible, and we will provide regular updates on our progress.

Posted Nov 27, 2023 - 10:27 UTC

This incident affected: GWCP COMPUTE INFRASTRUCTURE (Montréal - Delta2, N. Virginia - Delta2, Paris - Delta2, Sydney - Delta2).