Some AMER Customers May Experience Issue While Retrieving the Credentials From Secret Manager

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Sep 15, 2023 - 16:44 UTC

Resolved

This incident has been resolved.

Posted Sep 11, 2023 - 15:32 UTC

Monitoring

The issue has been fixed, and we are not experiencing any problems. Services are up and running, and we are actively monitoring the situation.

Posted Sep 11, 2023 - 15:01 UTC

Update

We are still investigating the issue with a cross-functional team and have allocated all necessary resources to restore this service as quickly as possible. We will provide regular updates on our progress.

Posted Sep 11, 2023 - 14:35 UTC

Update

We are currently investigating the issue with a cross-functional team and have allocated all necessary resources to restore this service as quickly as possible. We will provide regular updates on our progress.

Posted Sep 11, 2023 - 13:47 UTC

Update

We are still investigating the issue; all necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Sep 11, 2023 - 13:11 UTC

Update

We are continuing to investigate a potential issue within the Secret Manager that may be impacting the integrations in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.

Posted Sep 11, 2023 - 12:26 UTC

Investigating

Guidewire support is aware of an issue while retrieving credentials from the secret Manager in the AMER region in the non-prod environments impacting the integrations. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Sep 11, 2023 - 11:56 UTC

This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA).