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LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in AMER Region in Production

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article at this link for more information.

Posted Feb 12, 2026 - 06:30 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Feb 07, 2026 - 15:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 07, 2026 - 08:10 UTC

Identified

We have identified that the issue is impacting a limited number of customers using the Lifecycle Manager (LCM) service in the AMER region in Production. We have contacted the affected customers and are actively working on a fix.

Posted Feb 07, 2026 - 07:42 UTC

Update

We are continuing to investigate this issue.

Posted Feb 07, 2026 - 07:14 UTC

Update

We are continuing to investigate this issue.

Posted Feb 07, 2026 - 06:39 UTC

Update

We are continuing to investigate this issue.

Posted Feb 07, 2026 - 06:05 UTC

Update

We are continuing to investigate this issue.

Posted Feb 07, 2026 - 05:36 UTC

Investigating

Guidewire Support is aware of an issue with ADVANCED PRODUCT DESIGNER (APD) that is causing deployment failure in the AMER region Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Feb 07, 2026 - 04:59 UTC

This incident affected: ADVANCED PRODUCT DESIGNER (APD) (Montréal - Design, Montréal - Runtime, N. Virginia - Design, N. Virginia - Runtime) and LIFECYCLE MANAGER (LCM) (Montréal, N. Virginia).