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Database Restore Service Interruption Affecting Multiple Customers in ALL REGIONS for PRE-PRODUCTION and NON-PRODUCTION environments

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article at this link for more information.

Posted Mar 11, 2026 - 10:18 UTC

Resolved

This incident has been resolved.

Posted Mar 03, 2026 - 15:10 UTC

Update

We are continuing to monitor for any further issues.

Posted Mar 03, 2026 - 12:00 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Mar 03, 2026 - 11:59 UTC

Update

We are continuing to investigate a potential issue within Database Restore Service that may be causing an impact for our users in all regions. We thank you for your patience. Our next update will be when new information becomes available.

Posted Mar 03, 2026 - 09:11 UTC

Investigating

Guidewire Support is aware of an issue with Database Restore Service that is causing slowness in database restore process in the PRE-PRODUCTION and NON-PRODUCTION environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Mar 03, 2026 - 08:37 UTC

This incident affected: DATABASE BACKUPS (Montréal, N. Virginia, Paris, Sydney, Tokyo, Zurich).