Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform
(GWCP).
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Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
GWCP External Monitoring & Logging - Investigating
Incident
Report for Guidewire
Postmortem
Please refer to the Knowledge Article on this link for more information.
Resolved
This incident has been resolved.
Update
Guidewire's external vendor has reported restoration of all monitoring and logging services. Some customers may still observe gaps in historical data for parts of the last 24 hours. Right now, they are working on backfilling the data.
Monitoring
Guidewire's external vendor has restored most monitoring and logging services, and is currently working through a backlog of historical data. All necessary resources are engaged and monitoring the situation.
Identified
Guidewire's external vendor for monitoring and logging has identified the cause of this incident impacting the EU and US customers and are actively working to restore service. We will provide regular updates as this issue progresses.
Investigating
Guidewire support is aware of external monitoring and logging service interruptions in the EU and US regions, impacting some Guidewire Cloud customers. All necessary resources are engaged to investigate the situation, and we will post regular updates as the status changes.
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