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APD Service Issue Affecting Multiple Customers in AMER, EMEA, and APAC for all Environments (PROD, PREPROD, and NON-PROD)
Incident
Report for Guidewire
Resolved
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Monitoring
The performance issue related to the APD service has now been resolved, and the service has been fully restored.
The issue primarily impacted customers who completed their PolicyCenter deployment after 3rd April, 10 PM UTC. Our investigation identified the root cause, and corrective actions have been implemented to prevent recurrence.
Please note: Impacted customers will need to redeploy PolicyCenter for the changes to take full effect.
Thank you for your patience while we worked through this. If you continue to experience any issues, please don't hesitate to reach out.
The issue primarily impacted customers who completed their PolicyCenter deployment after 3rd April, 10 PM UTC. Our investigation identified the root cause, and corrective actions have been implemented to prevent recurrence.
Please note: Impacted customers will need to redeploy PolicyCenter for the changes to take full effect.
Thank you for your patience while we worked through this. If you continue to experience any issues, please don't hesitate to reach out.
Identified
Guidewire Support has identified the cause of this issue within APD Service that is causing degraded performance in PolicyCenter for our users in AMER, EMEA, and APAC, and are actively working to restore service. We will post regular updates on our progress.
Update
We are continuing to investigate a potential issue within APD Service that may be causing degraded performance in PolicyCenter for our users in AMER, EMEA, and APAC. We thank you for your patience. Our next update will be when new information becomes available.
Investigating
Guidewire is aware of an ongoing issue with the APD service that is currently contributing to performance degradation in PolicyCenter.
The relevant teams are actively investigating the root cause and providing restoration as soon as possible. We will continue to investigate the situation and provide updates as they become available. Thank you for your patience and understanding.
The relevant teams are actively investigating the root cause and providing restoration as soon as possible. We will continue to investigate the situation and provide updates as they become available. Thank you for your patience and understanding.
This incident affected: ADVANCED PRODUCT DESIGNER (APD) (Montréal - Runtime, N. Virginia - Runtime, Paris - Runtime, Sydney - Runtime, Tokyo - Runtime, Zurich - Runtime).
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