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The fix has been implemented across the regions and we are monitoring the results.
Posted Apr 02, 2026 - 14:19 UTC
Update
The fix is being implemented region-wise and the services are coming up gradually.
Posted Apr 02, 2026 - 14:13 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 02, 2026 - 12:32 UTC
Update
We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
Posted Apr 02, 2026 - 11:49 UTC
Update
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Posted Apr 02, 2026 - 11:01 UTC
Investigating
Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
Posted Apr 02, 2026 - 10:08 UTC
This incident affected: GUIDEWIRE HOME (GWH) (Montréal, N. Virginia, Paris, Sydney, Tokyo, Zurich).