Check here for service availability updates on Guidewire Cloud Platform
(GWCP). For ProNavigator status, please visit https://status.pronavigator.ai/
Subscribe to get real-time updates via email, RSS, Slack and more. You can
also request support or report a missing incident via
https://community.guidewire.com
Please refer to the Knowledge Article via this link for more information.
Posted Apr 10, 2026 - 08:49 UTC
Resolved
The issue has been resolved.
Posted Apr 02, 2026 - 17:45 UTC
Monitoring
The fix has been implemented across the regions and we are monitoring the results.
Posted Apr 02, 2026 - 14:19 UTC
Update
The fix is being implemented region-wise and the services are coming up gradually.
Posted Apr 02, 2026 - 14:13 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 02, 2026 - 12:32 UTC
Update
We are continuing to investigate this issue and request that customers refrain from making any new deployments until Guidewire provides further update.
Posted Apr 02, 2026 - 11:49 UTC
Update
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Posted Apr 02, 2026 - 11:01 UTC
Investigating
Guidewire Support is investigating an issue with IS deployments affecting customers across all the regions.
Posted Apr 02, 2026 - 10:08 UTC
This incident affected: GUIDEWIRE HOME (GWH) (Montréal, N. Virginia, Paris, Sydney, Tokyo, Zurich).