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Insurance Suite Deployments - Service Interruption Affecting Multiple Customers in AMER Region

Incident Report for Guidewire

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 26, 2025 - 11:30 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 26, 2025 - 08:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Customers can now deploy to their non production environments. Guidewire is monitoring the incident.

Posted Apr 26, 2025 - 08:00 UTC

Update

We are continuing to investigate a potential issue with InsuranceSuite deployments and Database Backup Restores that are impacting some of our users in AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

Posted Apr 26, 2025 - 07:13 UTC

Update

Posted Apr 26, 2025 - 05:54 UTC

Update

Posted Apr 26, 2025 - 04:11 UTC

Investigating

Posted Apr 26, 2025 - 01:54 UTC

Update

All the required teams are engaged and investigating the causes of the deployments and Database backup restore failures. We will keep you updated on our progress and provide a timeline for the new fix as soon as possible. Thank you for your patience and understanding.

Posted Apr 26, 2025 - 00:55 UTC

Update

We are aware that the previously applied fix did not fully resolve the issue. Our team is actively working on a new solution to address the remaining problems. We understand the importance of this fix and are prioritizing it to ensure a complete resolution. We will keep you updated on our progress and provide a timeline for the new fix as soon as possible. Thank you for your patience and understanding.

Posted Apr 25, 2025 - 23:36 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 25, 2025 - 22:38 UTC

Investigating

Guidewire Support is actively addressing the issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

Posted Apr 25, 2025 - 21:57 UTC

This incident affected: PLANETS (N. Virginia).