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Issue With New Digital Builds In The Non-Production Environment
Incident
Report for Guidewire
Postmortem
Please refer to the Knowledge Article via this link for more information.
Resolved
A technical bulletin will be published regarding this issue. Until then, if you experience any issues building and deploying Digitals in NPE, please open a Community case.
Monitoring
We have isolated and restored the issue. The root cause is determined to be customer-introduced javascript files that did not comply with ECMA standards. The dependency "caniuse-lite" was updated to version 1.0.30001561 on 2023-11-04T06:47:29.325Z, which surfaced the issues in the build output. The short-term/immediate workaround is to pin the version of "caniuse-lite", and the longer-term resolution will be for the customers to ensure the custom javascript files adhere to the ECMA best practices. It will be the customer's responsibility to follow the instructions and implement the solution. We will conduct a thorough RCA and provide a detailed post-mortem in the upcoming days. If you still encounter the issue, please open a community case with us.
Update
The proposed fix was unsuccessful and another avenue will be explored. We recommend that Digital builds and deployments on NPEs are paused until a fix has been implemented. We will provide another update when we have something substantial to report.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
The test is still in progress.
Update
A fix is being tested and we will report on the progress once the result is known.
Update
Guidewire Support is actively working to restore service. We will post regular updates on our progress.
Update
Guidewire Support is actively working to restore service. We will post regular updates on our progress.
Identified
Guidewire Support has identified the cause of this incident impacting new digital build deployments in the NPEs, and are actively working to restore service. We will post regular updates on our progress.
Update
We continue to investigate the issue with the new digital build deployments in the NPEs. We recommend to pause new digital build deployments until the issue is resolved.
Update
We continue to investigate the issue with the new digital build deployments in the NPEs. We recommend to pause new digital build deployments until the issue is resolved.
Update
We are continuing to investigate the issue within the new digital build deployments in the NPEs that may be causing an impact for our users in All Regions.
Update
We are continuing to investigate the issue within the new digital build deployments in the NPEs that may be causing an impact for our users in All Regions.
Update
We are continuing to investigate the issue within the new digital build deployments in the NPEs that may be causing an impact for our users in All Regions. We thank you for your patience. Our next update will be when new information becomes available.
Investigating
Guidewire Support is aware of an ongoing issue with new digital build deployments in the NPEs. Our team is actively working on resolving this issue, and we have engaged all necessary resources to restore the service as soon as possible. We will provide regular updates on the progress of the resolution.
This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA, APAC).
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