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GUIDEWIRE CLOUD CONSOLE (GCC) deployment Service Interruption Affecting Multiple Customers in AMER

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Dec 05, 2024 - 16:33 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Nov 28, 2024 - 09:50 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Nov 28, 2024 - 09:36 UTC

Identified

Guidewire Support has identified the cause of this incident impacting InsuranceSuite deployments in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

Posted Nov 28, 2024 - 09:16 UTC

Investigating

Guidewire Support is aware of an issue with GCC that is causing delays for InsuranceSuite deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Nov 28, 2024 - 08:46 UTC

This incident affected: PLANETS (Montréal, N. Virginia).