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Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
APD Service Interruption Affecting Multiple Customers in APAC
Incident
Report for Guidewire
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Update
Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. Service has been restored for Sydney. We will post regular updates on our progress.
Update
Guidewire Support has identified the cause of this incident impacting APAC, and are actively working to restore service. At this time, we estimate service will be restored in 30 minutes at 6:15PM AEDT. We will post regular updates on our progress.
Update
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
Update
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
Update
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
Identified
Guidewire Support has identified the cause of this incident impacting customers in APAC, and are actively working to restore service. We will post regular updates on our progress.
Update
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
Update
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
Update
We are continuing to investigate a potential issue within APD that may be causing an impact for our users in APAC. We thank you for your patience. Our next update will be when new information becomes available.
Investigating
Guidewire Support is aware of an issue with APD that is causing multiple customers in the Prod environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
This incident affected: ADVANCED PRODUCT DESIGNER (APD) (Sydney - Runtime, Tokyo - Design, Tokyo - Runtime).
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