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GUIDEWIRE CLOUD CONSOLE (GCC AMER) - Dockerized builds are unavailable for deployments in the NPE environments

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Feb 11, 2025 - 13:46 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Feb 06, 2025 - 15:50 UTC

Monitoring

The fix has been implemented. Builds are available after applied the fix. we are currently actively monitoring the situation.

Posted Feb 06, 2025 - 15:38 UTC

Identified

Guidewire Support has identified the cause of this incident unavailability of dockerized builds in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

Posted Feb 06, 2025 - 15:36 UTC

Investigating

Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments.
All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Feb 06, 2025 - 15:14 UTC

This incident affected: GUIDEWIRE CLOUD CONSOLE (GCC) (N. Virginia).