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Guidewire Home Impacting Deployment And Other Services Intermittently

Incident Report for Guidewire

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption

Posted Mar 28, 2025 - 21:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 28, 2025 - 18:04 UTC

Update

Guidewire is continuing to investigate the issue. The impacted services have remained stable since 10:15 AM ET.

Posted Mar 28, 2025 - 17:02 UTC

Update

Guidewire is continuing to investigate the issue with Guidewire Home, which appears to be related to load. Impacted services include APD, LCM, and Deployments. As of 10:15 AM ET, we have observed a decrease in the number of failed requests. Please continue to use Guidewire Home as Guidewire is actively monitoring the situation.

Posted Mar 28, 2025 - 16:03 UTC

Update

Guidewire is actively investigating the issue to identify the root cause

Posted Mar 28, 2025 - 15:47 UTC

Update

We are continuing to investigate this issue.

Posted Mar 28, 2025 - 15:18 UTC

Investigating

Guidewire Support is aware of an intermittent issue with deployment and other services using Guidewire Home. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Mar 28, 2025 - 14:48 UTC

This incident affected: GUIDEWIRE HOME (GWH) (N. Virginia), LIFECYCLE MANAGER (LCM) (N. Virginia), and ADVANCED PRODUCT DESIGNER (APD) (N. Virginia - Design, N. Virginia - Runtime).