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Insurance Suite Deployments - Service Interruption Affecting Multiple Customers in AMER Region

Incident Report for Guidewire

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 28, 2025 - 21:47 UTC

Monitoring

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

Posted Apr 28, 2025 - 12:43 UTC

Update

The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

Posted Apr 28, 2025 - 12:43 UTC

Update

Fix is being applied on the Impacted services. Please open a community case if you are still experiencing any service interruption.

Posted Apr 28, 2025 - 12:35 UTC

Identified

The issue has been identified and a fix is being implemented. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 28, 2025 - 11:56 UTC

Update

We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 28, 2025 - 11:22 UTC

Investigating

Guidewire Support is actively addressing the issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided. Please open a Community case if you are still experiencing any service interruption.

Posted Apr 28, 2025 - 10:47 UTC

This incident affected: GUIDEWIRE HOME (GWH) (N. Virginia).