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Access to Message Queue Screens Disrupted for Multiple Customers in CANADA & EMEA Non-Production Environments
Incident
Report for Guidewire
Postmortem
Please refer to the Knowledge Article on this link for more information.
Resolved
This incident has been resolved.
Monitoring
A fix has been applied to Non-Production environments for customers across CANADA and EMEA region. If you have environments with Batch & UI roles turned on, please perform a deployment in order for the changes to take effect immediately.
Update
We have identified a fix and are in the process of applying it to the affected regions.
Update
We are continuing to work on a fix for this issue.
Update
Current issue only impact non-production environment where Batch & UI roles are turned on. We are continuing to work on a fix for this issue.
Update
Guidewire Support continue to work on testing the fix.
Update
Guidewire Support continue to work on testing the fix.
Update
We are still testing the fix.
Identified
The issue has been identified and a fix is being tested.
Update
We are seeing impacts in the EMEA region also.
Update
We are continuing to investigate an issue with accessing the message queue screens that is causing an impact for non-production environments in CANADA. We thank you for your patience. Our next update will be when new information becomes available.
Investigating
Guidewire Support is aware of an issue with accessing message queue screens in Guidewire application non-production environments. Users may receive 504 errors when attempting to access message queues. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (CANADA, EMEA).
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