SmartComm Third Party Service Interruption Affecting Multiple Customers in AMER

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Incident Report for Guidewire

Postmortem

Please refer to the third party RCA provided by SmartComm here for more information.

Posted Jun 28, 2024 - 21:02 UTC

Resolved

SmartComm has indicated the affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Jun 26, 2024 - 23:03 UTC

Update

SmartComm has indicated system performance has returned to baseline levels, and multiple customers have reported successful document processing.

Posted Jun 26, 2024 - 22:33 UTC

Monitoring

Guidewire is aware of an issue with third party vendor SmartComm that is impacting document generation for multiple customers in production. SmartComm is aware of the incident and actively working on resolution. Additional details are available in the SmartComm community: https://community.smartcommunications.com/s/group/0F90J0000000PcwSAE/na-na10sbna11

Posted Jun 26, 2024 - 21:55 UTC

This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (USA, CANADA).