InsuranceNow Production Environments Impacted.

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP).

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article on this link for more information.

Posted Apr 20, 2023 - 19:48 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Mar 08, 2023 - 10:52 UTC

Monitoring

The fix has been implemented. Services are up, and we are currently actively monitoring the situation.

Posted Mar 07, 2023 - 19:17 UTC

Identified

Guidewire Support has identified the cause of this incident impacting customers unable to view attachments or view logs, and are actively working to restore service. We will post regular updates on our progress.

Posted Mar 07, 2023 - 18:54 UTC

Investigating

We are currently investigating an issue that is impacting file attachments, logs and data services.

Posted Mar 07, 2023 - 18:18 UTC

This incident affected: INSURANCENOW PRODUCTION ENVIRONMENTS (AMER - InsuranceNow (GWCP), AMER - InsuranceNow Classic (non-GWCP), AMER - Payment Service, AMER - Address Verification Service, AMER - Data Service).