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Posted Sep 06, 2024 - 18:21 UTC
Resolved
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Posted Aug 29, 2024 - 11:08 UTC
Monitoring
The issue has been resolved on the AWS side, and our services are gradually returning to normal. We are actively monitoring the situation.
Posted Aug 29, 2024 - 10:00 UTC
Investigating
Guidewire Support is aware of an issue with GCC service interruption, causing connection issues to multiple AWS resources and impacting the AMER and JAPAN regions in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Posted Aug 29, 2024 - 09:51 UTC
This incident affected: PLANETS (N. Virginia, Sydney).
