TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Guidewire Cloud Platform Status

Check here for service availability updates on Guidewire Cloud Platform (GWCP).

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Sep 19, 2024 - 15:19 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Sep 18, 2024 - 07:38 UTC

Monitoring

If you are experiencing issues with search.maven.org service availability impacting TeamCity jobs, you can follow similar steps to KCS 000043240, except set the value to 'false' instead of 'true'.

https://community.guidewire.com/s/article/How-to-enable-Jacoco

Jacoco can be disabled using a PATCH http request to the cicd manager service.
- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json
Body:
[
{
"op": "replace",
"path": "/gunitServerTests/enableCodeCoverage",
"value": false
}
]

For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

Posted Sep 17, 2024 - 19:45 UTC

Update

Guidewire Support is exploring additional workaround options to complete TeamCity build jobs while search.maven.org experiences availability issues.

Posted Sep 17, 2024 - 19:24 UTC

Update

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes.

Posted Sep 17, 2024 - 18:52 UTC

Identified

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Posted Sep 17, 2024 - 18:20 UTC

Investigating

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Posted Sep 17, 2024 - 17:48 UTC

This incident affected: GUIDEWIRE CLOUD CONSOLE (GCC) (USA, CANADA, EMEA, APAC).