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LifeCycle Manager (LCM) Service Interruption Affecting Multiple Customers in Multiple Regions in Production and Non-Production

Incident Report for Guidewire

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
Posted Feb 17, 2026 - 21:46 UTC

Monitoring

The fix has been implemented and we are actively monitoring the situation.
Posted Feb 17, 2026 - 19:19 UTC

Identified

Guidewire Support has identified the cause of this incident impacting LifeCycle Manager (LCM) service interruption, and are actively working to restore service. We will post regular updates on our progress.
Posted Feb 17, 2026 - 18:32 UTC

Update

We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available
Posted Feb 17, 2026 - 18:15 UTC

Update

We are still investigating an issue with the LifeCycle Manager (LCM) service that is causing deployment failures in multiple regions. There are no new updates at this time. We appreciate your patience and will provide an update as soon as new information becomes available
Posted Feb 17, 2026 - 17:43 UTC

Update

We are continuing to investigate an issue with the LifeCycle Manager (LCM) Service that is causing deployment failure in Multiple Regions. We appreciate your patience and will provide an update as soon as new information becomes available.
Posted Feb 17, 2026 - 17:13 UTC

Investigating

Guidewire Support is aware of an issue with LifeCycle Manager (LCM) that is causing deployment failure in Multiple Regions in Production and Non-Production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
Posted Feb 17, 2026 - 16:35 UTC
This incident affected: LIFECYCLE MANAGER (LCM) (Montréal, N. Virginia, Zurich).