SSO is Not Working For Multiple AMER and APAC Customer in the Non-production Environments

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Sep 12, 2023 - 10:16 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Sep 07, 2023 - 06:31 UTC

Update

Business Impact: We noticed some of our APAC customers are being affected as well.

Status and Next Steps: The same hotfix has been applied to APAC customers. To activate the fix, customers will need to redeploy their environments.

Posted Sep 07, 2023 - 00:51 UTC

Monitoring

The fix has been implemented. Customers must redeploy their environments to activate the fix.

Posted Sep 06, 2023 - 20:57 UTC

Update

Guidewire Support has identified the cause of this incident and are actively working to restore service.

Posted Sep 06, 2023 - 20:00 UTC

Update

Guidewire Support has identified the cause and are actively working to restore service.

Posted Sep 06, 2023 - 19:24 UTC

Update

Guidewire Support has identified the cause and are actively working to restore service. Validating a solution.

Posted Sep 06, 2023 - 18:53 UTC

Update

Guidewire Support is actively working to restore service.

Posted Sep 06, 2023 - 18:22 UTC

Identified

Guidewire Support has identified the cause of this incident, and are actively working to restore service.

Posted Sep 06, 2023 - 17:47 UTC

Update

We are continuing to investigate the issue with credential management. Currently it is causing an impact for some NPE environments for customer in AMER Region.

Posted Sep 06, 2023 - 17:16 UTC

Update

We are continuing to investigate the issue with credential management. Currently it is causing an impact for some NPE environments for customer in AMER Region.

Posted Sep 06, 2023 - 16:47 UTC

Investigating

We are continuing to investigate the issue with credential management. Currently it is causing an impact for some NPE environments for customer in AMER Region. We thank you for your patience. Our next update will be when new information becomes available.

Posted Sep 06, 2023 - 16:13 UTC

Update

Guidewire Support has identified the cause of this incident, and are actively working to restore service.

Posted Sep 06, 2023 - 15:37 UTC

Update

We are currently working to restore service and will provide frequent updates on our progress.

Posted Sep 06, 2023 - 15:05 UTC

Identified

Guidewire Support is working to restore service after identifying the issue. Regular updates will be posted on progress.

Posted Sep 06, 2023 - 14:41 UTC

Investigating

Guidewire Support is aware of an issue with SSO not working in the NPE for some AMER customers. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Sep 06, 2023 - 13:54 UTC

This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA).