LHS DataDog Production Logs Service Interruption Affecting Some of The Customers in EMEA

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Jul 30, 2024 - 18:28 UTC

Resolved

The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Jul 22, 2024 - 15:10 UTC

Update

We are continuing to work on fixing this issue.

Posted Jul 22, 2024 - 14:23 UTC

Update

We are continuing to work on fixing this issue.

Posted Jul 22, 2024 - 13:48 UTC

Update

Guidewire Support has identified the cause of the incident affecting the forwarding of LHS DataDog logs for some EMEA customers in the production environment. We are currently working to restore the service. We do not have an estimate for when the service will be restored. We will provide regular updates on our progress.

Posted Jul 22, 2024 - 13:14 UTC

Update

We continue to resolve an issue with LHS DataDog logs flow that may affect some EMEA customers. We thank you for your patience. Our next update will be when new information becomes available.

Posted Jul 22, 2024 - 12:33 UTC

Identified

Guidewire Support is aware of an issue with LHS DataDog logs not flowing to some of the EMEA tenants in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Jul 22, 2024 - 12:01 UTC

This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (EMEA).