DataDog APM Traces Interruption Affecting Multiple Customers in USA and CANADA

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article on this link for more information.

Posted Jul 09, 2024 - 23:33 UTC

Resolved

This incident has been resolved.

Posted Jul 08, 2024 - 21:39 UTC

Monitoring

The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.

Posted Jul 08, 2024 - 17:25 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 08, 2024 - 16:54 UTC

Update

Guidewire Support is actively working to restore service. We will post regular updates on our progress.

Posted Jul 08, 2024 - 16:24 UTC

Identified

Guidewire Support has identified the cause of this incident impacting DataDog APM Traces in All Regions and is actively working to restore service. We will post regular updates on our progress.

Posted Jul 08, 2024 - 15:55 UTC

Investigating

Guidewire Support is aware of an issue with DataDog trace logs in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Jul 08, 2024 - 15:28 UTC

This incident affected: INSURANCESUITE PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA, APAC).