Guidewire Cloud Platform Status
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Service Interruption Affecting Multiple Customers in AMER in Production
Incident Report for Guidewire

Please refer to the Knowledge Article via this link for more information.

Posted Jul 10, 2024 - 12:47 UTC

This incident has been resolved.
Posted Jul 02, 2024 - 19:00 UTC
The fix has been implemented. Services are up and running. We are currently actively monitoring the situation.
Posted Jul 02, 2024 - 04:15 UTC
Emergency maintenance was performed to address a major security vulnerability detected in Guidewire’s cloud platform network systems.  Some customer systems have been impacted and restarted as a result. There are not service interruption at the moment but if you are facing any issues, please open a Community case if you are still experiencing any service interruption.
Posted Jul 02, 2024 - 03:42 UTC
This incident affected: ATMOS-DELTA-2-ANDROMEDA (AMER - Compute) and ATMOS-DELTA-4-ANDROMEDA (AMER - Compute).