Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

Service Interruption Affecting Multiple Customers in AMER in Production

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Jul 10, 2024 - 12:47 UTC

Resolved

This incident has been resolved.
Posted Jul 02, 2024 - 19:00 UTC

Monitoring

The fix has been implemented. Services are up and running. We are currently actively monitoring the situation.
Posted Jul 02, 2024 - 04:15 UTC

Identified

Emergency maintenance was performed to address a major security vulnerability detected in Guidewire’s cloud platform network systems.  Some customer systems have been impacted and restarted as a result. There are not service interruption at the moment but if you are facing any issues, please open a Community case if you are still experiencing any service interruption.
Posted Jul 02, 2024 - 03:42 UTC
This incident affected: GWCP COMPUTE INFRASTRUCTURE (N. Virginia - Delta4).