APD is Disrupted for AMER in NPEs

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Jul 31, 2024 - 20:31 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Jul 25, 2024 - 00:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 24, 2024 - 22:39 UTC

Update

An update will be posted when the deployment has been completed.

Posted Jul 24, 2024 - 22:00 UTC

Update

Guidewire is preparing to deploy the hotfix to the APD service.

Posted Jul 24, 2024 - 21:27 UTC

Update

A hotfix is being built and will be deployed when it has been tested.

Posted Jul 24, 2024 - 20:57 UTC

Update

We are continuing to work on a fix this issue.

Posted Jul 24, 2024 - 20:25 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 24, 2024 - 19:57 UTC

Investigating

We are currently addressing a critical issue that is affecting the functionality of Advanced Product Designer (APD) products in AMER. The issue is present in the non-production environment and is causing significant disruption to our customers' ability to create and edit products in APD.

Posted Jul 24, 2024 - 19:22 UTC

This incident affected: ADVANCED PRODUCT DESIGNER (APD) (AMER).