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TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Incident Report for Guidewire

Resolved

The affected services have been successfully restored using the provided workaround. If you continue to experience any service interruptions after applying it, please open a Community case.

Posted Jul 20, 2026 - 18:05 UTC

Monitoring

If you are experiencing issues with search.maven.org or repo1.maven.org service availability impacting TeamCity jobs, you can follow the below steps.

Jacoco can be disabled using a PATCH http request to the cicd manager service.

- Using postman, the following request can be made:
- URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config
- Request type: PATCH
- Auth: Bearer Token
- content-type: application/json-patch+json

Body:
[
{
"op": "replace",
"path": "/gunitServerTests/enableCodeCoverage",
"value": false
}
]

For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

Posted Jul 20, 2026 - 09:52 UTC

Identified

Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Posted Jul 20, 2026 - 09:36 UTC

Investigating

Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

Posted Jul 20, 2026 - 09:32 UTC

This incident affected: GUIDEWIRE HOME (GWH) (Montréal, N. Virginia, Paris, Sydney, Tokyo, Zurich).