Integration Gateway Customers Are Unable To Deploy Their Apps in Both Production and Non-Production Environments.

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Sep 19, 2024 - 19:26 UTC

Resolved

The Integration Gateway service has been restored successfully for all regions. Please open a Community case if you are still experiencing any service interruption.

Posted Sep 12, 2024 - 16:43 UTC

Monitoring

The rollback is complete for US-based and EMEA customers, and they may resume deploying Integration Gateway applications. The rollback is in progress for Canada-based and APAC customers. We will post regular updates on our progress.

Posted Sep 12, 2024 - 16:01 UTC

Identified

Guidewire Support has identified the cause of this incident impacting Integration Gateway application deployments. At this time, we are performing a rollback to restore service. We will post regular updates on our progress.

Posted Sep 12, 2024 - 15:33 UTC

Investigating

Guidewire Support is aware of an issue with the Integration Gateway causing deployment failures in both production and non-production environments. All necessary resources are actively working to resolve the issue as quickly as possible. We will provide regular updates on our progress.

Posted Sep 12, 2024 - 15:02 UTC

This incident affected: INTEGRATION GATEWAY (N. Virginia - Admin Service (IAS), Paris - Admin Service (IAS), Sydney - Admin Service (IAS)).