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Intermittent NPEs Issues Observed With the New Failed Deployments And Previously Deployed

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Nov 28, 2023 - 22:35 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

Posted Nov 22, 2023 - 22:23 UTC

Monitoring

Some customers may be experiencing access issues in NPE environments after a recent scheduled maintenance event. Guidewire has identified the issue and has verified that redeploying the impacted environment should resolve the issue. If, after the redeployment, you are still experiencing an issue, please log a case with Guidewire Global Support.

Posted Nov 22, 2023 - 15:09 UTC

Investigating

Guidewire Support is aware of an issue with multiple NPEs impacting new deployment failure or could impact previously deployed applications. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Nov 22, 2023 - 14:23 UTC

This incident affected: PLANETS (Montréal, N. Virginia, Paris, Sydney).