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InsuranceSuite Production Application Logs are not populating in Datadog for some AMER Customers

Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article at this link for more information.

Posted Nov 17, 2025 - 10:39 UTC

Resolved

This incident has been resolved.

Posted Nov 09, 2025 - 15:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 09, 2025 - 15:16 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 09, 2025 - 14:51 UTC

Update

We are continuing to investigate this issue.

Posted Nov 09, 2025 - 14:25 UTC

Investigating

We are currently investigating this issue.

Posted Nov 09, 2025 - 13:52 UTC

This incident affected: GWCP COMPUTE INFRASTRUCTURE (N. Virginia - Delta4).