Some Crowdstrike-Installed Customers Are Experiencing a Service Interruption In All Environments.

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article via this link for more information.

Posted Jul 26, 2024 - 14:05 UTC

Resolved

All services are back online.

Posted Jul 19, 2024 - 20:53 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 19, 2024 - 17:17 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 19, 2024 - 16:34 UTC

Monitoring

The fix has been partially implemented, and services are gradually coming back up. We are actively working and monitoring the issue and will pause further updates until we have significant news to share or once the services are fully restored.

Posted Jul 19, 2024 - 12:12 UTC

Update

We continue to investigate a potential issue caused by the CrowdStrike agent that may impact our users in the non-production environments. We thank you for your patience. Our next update will be when new information becomes available.

Posted Jul 19, 2024 - 11:14 UTC

Update

The Cloudstrike issue appears to be limited to Guidewire Classic, DHIC workstations, Predict, and InsuranceNow IVANS users. Customers may experience continued outages. We continue to investigate remediation steps and will provide further updates as new information becomes available.

Posted Jul 19, 2024 - 10:16 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 19, 2024 - 10:02 UTC

Identified

We are investigating a potential issue with Crowdstrike that may be causing an outage for some of our customers. We appreciate your patience. Our next update will be provided as soon as new information becomes available.

Posted Jul 19, 2024 - 09:21 UTC

Investigating

Guidewire has been made aware of a third-party issue with Crowdstrike that is leading to system rebooting and potential unavailability. We are fully aware of the situation and are taking immediate action to remediate. As we remediate and restore services, customers will experience intermittent downtime.

Posted Jul 19, 2024 - 08:24 UTC

This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA, APAC), INSURANCESUITE PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA, APAC), INSURANCENOW PRODUCTION ENVIRONMENTS (AMER - InsuranceNow (GWCP), AMER - InsuranceNow Classic (non-GWCP)), and PREDICT (AMER, EMEA).