Guidewire Cloud Platform Status
Check here for service availability updates on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com
All Systems Operational

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Check here for service availability updates for InsuranceSuite on Guidewire Cloud Platform (GWCP).

Subscribe to get real-time updates via email, RSS, Slack and more. You can also request support or report a missing incident via https://community.guidewire.com

ADVANCED PRODUCT DESIGNER (APD) Operational
AMER Operational
EMEA Operational
APAC Operational
APP EVENTS Operational
AMER Operational
EMEA Operational
APAC Operational
ATMOS-DELTA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-BUTTERFLY Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-CARTWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-CIRCINUS Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-FIREWORKS Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-MILKYWAY Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-2-PINWHEEL Operational
EMEA - Compute Operational
EMEA - Networking Operational
ATMOS-DELTA-2-TADPOLE Operational
APAC - Compute Operational
APAC - Networking Operational
ATMOS-DELTA-4-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-DELTA-8-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-ANDROMEDA Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-2-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
ATMOS-GAMMA-4-NEEDLE Operational
AMER - Compute Operational
AMER - Networking Operational
AUTOPILOT WORKFLOW SERVICE Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD CONSOLE (GCC) Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
GUIDEWIRE CLOUD HOME (GCH) Operational
AMER Operational
EMEA Operational
APAC Operational
GUIDEWIRE DATA PLATFORM - NON PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE DATA PLATFORM - PRODUCTION ENVIRONMENTS Operational
USA - Data Platform Operational
USA - Cloud Data Access Operational
USA - Explore Operational
CANADA - Data Platform Operational
CANADA - Cloud Data Access Operational
CANADA - Explore Operational
EMEA - Data Platform Operational
EMEA - Cloud Data Access Operational
APAC - Data Platform Operational
APAC - Cloud Data Access Operational
APAC - Explore Operational
GUIDEWIRE HUB ? Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
HIGH VOLUME QUOTING (HVQ) Operational
AMER Operational
EMEA Operational
APAC Operational
INSURANCENOW PRODUCTION ENVIRONMENTS Operational
AMER - InsuranceNow (GWCP) Operational
AMER - InsuranceNow Classic (non-GWCP) Operational
AMER - Payment Service (One Inc) Operational
AMER - Payment Service (Authorize.net) Operational
AMER - Address Verification Service Operational
AMER - Data Service Operational
AMER - SMS Service Operational
AMER - Looker Operational
INSURANCESUITE NON PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INSURANCESUITE PRODUCTION ENVIRONMENTS Operational
USA Operational
CANADA Operational
EMEA Operational
APAC Operational
INTEGRATION DATA MANAGER (IDM) Operational
AMER Operational
EMEA Operational
APAC Operational
INTEGRATION GATEWAY Operational
AMER - Admin Service (IAS) Operational
EMEA - Admin Service (IAS) Operational
APAC - Admin Service (IAS) Operational
JUTRO DIGITAL PLATFORM (JDP) Operational
AMER - Jutro App Admin Service (JAAS) Operational
APAC - Jutro App Admin Service (JAAS) Operational
EMEA - Jutro App Admin Service (JAAS) Operational
AMER - Jutro Web Apps (JWA) Operational
APAC - Jutro Web Apps (JWA) Operational
EMEA - Jutro Web Apps (JWA) Operational
LIFECYCLE MANAGER (LCM) Operational
AMER Operational
EMEA Operational
APAC Operational
UNDERWRITING MANAGEMENT (UM) Operational
Underwriting Management (UM) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.75 + v.1.76) May 15, 2024 01:00-07:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 07, 2024 - 21:59 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:21 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:16 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.75 + v.1.76) May 15, 2024 13:00-16:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 07, 2024 - 22:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:23 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:17 UTC
GCC USA and CANADA Maintenance May 16, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 09, 2024 - 15:39 UTC
GCC APAC Maintenance May 23, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 09, 2024 - 15:39 UTC
GWCP Production APAC Tenant + Atmos (v.1.75 + v.1.76) May 25, 2024 14:00-20:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 07, 2024 - 22:02 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:24 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:18 UTC
GWCP Production EMEA Tenant + Atmos (v.1.75 + v.1.76) May 25, 2024 23:00 - May 26, 2024 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 07, 2024 - 22:03 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:25 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:19 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.75 + v.1.76) May 26, 2024 06:00-12:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 07, 2024 - 22:03 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:26 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:20 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.77) May 27, 2024 03:00-06:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:28 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:22 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.77) May 27, 2024 19:00-22:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:28 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:22 UTC
GCC USA and CANADA Maintenance May 28, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 10:52 UTC
GCC EMEA Maintenance May 28, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 09, 2024 - 15:41 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.77) May 29, 2024 01:00-07:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:29 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:23 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.77) May 29, 2024 13:00-16:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:30 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:24 UTC
GCC APAC Maintenance Jun 6, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 11:06 UTC
GWCP Production APAC Tenant + Atmos (v.1.77) Jun 8, 2024 14:00-20:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:32 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:25 UTC
GWCP Production EMEA Tenant + Atmos (v.1.77) Jun 8, 2024 23:00 - Jun 9, 2024 05:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:32 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:25 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.77) Jun 9, 2024 06:00-12:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 2024 - 17:33 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 2024 - 21:26 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.78 + v.1.79) Jun 10, 2024 03:00-06:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:11 UTC
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.78 + v.1.79) Jun 10, 2024 19:00-22:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:12 UTC
GCC EMEA Maintenance Jun 11, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 11:07 UTC
GWCP Development and PreProduction AMER Tenant + Atmos (v.1.78 + v.1.79) Jun 12, 2024 01:00-07:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:13 UTC
GWCP Development and PreProduction APAC Tenant + Atmos (v.1.78 + v.1.79) Jun 12, 2024 13:00-16:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:14 UTC
GCC USA and CANADA Maintenance Jun 13, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 11:07 UTC
GCC APAC Maintenance Jun 20, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 11:08 UTC
GWCP Production APAC Tenant + Atmos (v.1.78 + v.1.79) Jun 22, 2024 14:00-20:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:16 UTC
GWCP Production EMEA Tenant + Atmos (v.1.78 + v.1.79) Jun 22, 2024 23:00 - Jun 23, 2024 05:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:17 UTC
GWCP Production AMER/CAN Tenant + Atmos (v.1.78 + v.1.79) Jun 23, 2024 06:00-12:00 UTC
We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
Posted on May 07, 2024 - 22:18 UTC
GWCP Development and PreProduction CANADA Tenant (v.1.80) Jun 24, 2024 03:00-06:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 07, 2024 - 22:34 UTC
GWCP Development and PreProduction EMEA Tenant (v.1.80) Jun 24, 2024 19:00-22:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 07, 2024 - 22:35 UTC
GCC EMEA Maintenance Jun 25, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 11:10 UTC
GWCP Development and PreProduction AMER Tenant (v.1.80) Jun 26, 2024 01:00-07:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 07, 2024 - 22:44 UTC
GWCP Development and PreProduction APAC Tenant (v.1.80) Jun 26, 2024 13:00-16:00 UTC
Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Posted on May 07, 2024 - 22:45 UTC
GCC USA and CANADA Maintenance Jun 27, 2024 08:00-09:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted on May 13, 2024 - 11:11 UTC
GWCP Production APAC Tenant (v.1.80) Jul 6, 2024 14:00-20:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 07, 2024 - 22:48 UTC
GWCP Production EMEA Tenant (v.1.80) Jul 6, 2024 23:00 - Jul 7, 2024 05:00 UTC
Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Posted on May 07, 2024 - 22:48 UTC
GWCP Production AMER/CAN Tenant (v.1.80) Jul 7, 2024 06:00-12:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 09, 2024 - 15:40 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
May 07, 2024 - 22:35 UTC
Past Incidents
May 14, 2024
GCC EMEA Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 15:37 UTC
May 13, 2024
GWCP Development and PreProduction EMEA Tenant + Atmos (v.1.75 + v.1.76)
Completed - The scheduled maintenance has been completed.
May 13, 22:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 7, 21:58 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:20 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 21:15 UTC
NPE Logs Are Not Flowing To NPE Cluster Affecting Canadian Customers
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
May 13, 15:53 UTC
Identified - Guidewire Support has identified the cause of logs not flowing in Canada NPEs and is actively working to restore service. We will post regular updates on our progress.
May 13, 15:33 UTC
Update - We are continuing to investigate a potential issue with logs not flowing that may be impacting our users in Canada. Thank you for your patience. Our next update will be when new information becomes available.
May 13, 15:13 UTC
Investigating - Guidewire Support is currently addressing an issue where NPE logs are not being transmitted to the NPE cluster, impacting Canadian customers. Consequently, customers may not have access to the latest logs. Our team is fully committed to resolving this issue promptly, and we will provide regular updates on our progress.
May 13, 14:33 UTC
GWCP Development and PreProduction CANADA Tenant + Atmos (v.1.75 + v.1.76)
Completed - The scheduled maintenance has been completed.
May 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time. Due to a high volume of enhancements and improvements being added, we anticipate that this maintenance may take up to two hours longer than the typical maintenance window. We recommend that customers postpone critical activities for an additional two hours to avoid any potential delays or issues due to intermittent application downtime during maintenance.
May 7, 21:56 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:19 UTC
Scheduled - Guidewire will be conducting extensive platform and tenant maintenance to nonproduction and pre-production environments during this time. It is reasonable for customers to expect brief losses of availability to their InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 15, 21:14 UTC
May 12, 2024
GWCP Production AMER/CAN Tenant (v.1.74)
Completed - The scheduled maintenance has been completed.
May 12, 07:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:17 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 8, 00:59 UTC
GWCP Production EMEA Tenant (v.1.74)
Completed - The scheduled maintenance has been completed.
May 12, 00:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 23:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:16 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 8, 00:54 UTC
May 11, 2024
GWCP Production APAC Tenant (v.1.74)
Completed - The scheduled maintenance has been completed.
May 11, 14:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 14:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:15 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to production environments during this time. While not expected, customers may experience brief service interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH), source code management, and build management remain unaffected by this maintenance.

If customers experience any availability issues lasting beyond the maintenance window, please log an incident using Guidewire Community.
Feb 8, 00:20 UTC
May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
GCC USA and CANADA Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:25 UTC
May 6, 2024
APD Service Interruption Affecting Multiple Customers in the AMER Region
Postmortem - Read details
May 9, 03:21 UTC
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
May 6, 17:36 UTC
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
May 6, 16:51 UTC
Update - We are continuing to investigate a potential issue with Advanced Product Designer (APD) that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.
May 6, 16:36 UTC
Update - We are continuing to investigate a potential issue with Advanced Product Designer (APD) that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.
May 6, 16:04 UTC
Update - We are continuing to investigate a potential issue with Advanced Product Designer (APD) that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.
May 6, 15:32 UTC
Investigating - Guidewire Support is aware of an issue with Advanced Product Designer (APD) in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress
May 6, 15:07 UTC
May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
APD Service Interruption Affecting Multiple Customers
Postmortem - Read details
May 9, 03:22 UTC
Resolved - The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
May 2, 17:44 UTC
Update - We are continuing to investigate a potential issue within APD that may be causing an impact for our users in the AMER region. We thank you for your patience. Our next update will be when new information becomes available.
May 2, 17:14 UTC
Investigating - Guidewire Support is aware of an issue with Advanced Product Designer (APD) in the AMER region. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
May 2, 16:48 UTC
May 1, 2024
InsuranceNow Payment Service Interruption Affecting Multiple Customers
Postmortem - Read details
May 9, 04:01 UTC
Resolved - This incident has been resolved.
May 1, 17:43 UTC
Monitoring - The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
May 1, 16:43 UTC
Update - We are continuing to investigate the issue with the InsuranceNow Payment System. We thank you for your patience. Our next update will be when new information becomes available.
May 1, 16:34 UTC
Investigating - Guidewire Support is aware of an issue with the InsuranceNow Payment System. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
May 1, 16:10 UTC
GWCP Development and PreProduction APAC Tenant (v.1.74)
Completed - The scheduled maintenance has been completed.
May 1, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 13:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:12 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 8, 00:18 UTC
InsuranceNow Payment Service Production Deployment
Completed - The scheduled maintenance has been completed.
May 1, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 13:00 UTC
Scheduled - A non-disruptive InsuranceNow Payment Service maintenance will be performed on Wednesday, May 1st, 2024 at 9AM ET.
Apr 29, 21:25 UTC
GWCP Development and PreProduction AMER Tenant (v.1.74)
Completed - The scheduled maintenance has been completed.
May 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 01:00 UTC
Update - Maintenance version numbers/dates have been updated. Please note the changes to upcoming Maintenance windows and refer to the Status Page for up to date information
Mar 20, 17:11 UTC
Scheduled - Guidewire will be conducting general platform and tenant maintenance to nonproduction environments during this time. While not expected, customers may experience brief connectivity interruptions with InsuranceSuite, xEngage applications, and/or CDA/Explore/DHIC within the specified maintenance window. Additionally, source code management and build management tools may go offline and restart during the maintenance window. Tools such as Guidewire Cloud Console (GCC) and Guidewire Cloud Home (GCH) remain unaffected by this maintenance.

If customers experience any availability issues once the maintenance window is completed, please log an incident using Guidewire Community.
Feb 8, 00:17 UTC
Apr 30, 2024
GCC EMEA Maintenance
Completed - The scheduled maintenance has been completed.
Apr 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 4, 11:24 UTC
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