Deployments Are Not Working for Some Customers in AMER and EMEA Regions

Guidewire Cloud Platform Status

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Incident Report for Guidewire

Postmortem

Please refer to the Knowledge Article on this link for more information.

Posted Dec 16, 2022 - 21:51 UTC

Resolved

The affected services have been restored successfully. Please open a Community case if you are still experiencing any issues with deployments.

Posted Dec 01, 2022 - 23:51 UTC

Monitoring

All affected environments have been restored. We will continue to monitor them.

Posted Dec 01, 2022 - 19:01 UTC

Identified

Some issues were found in the restoration steps and the commands are being re-applied.

Posted Dec 01, 2022 - 18:43 UTC

Monitoring

All affected environments have been restored. We will continue to monitor them.

Posted Dec 01, 2022 - 18:30 UTC

Update

The commands to restore service are being executed.

Posted Dec 01, 2022 - 18:06 UTC

Identified

Guidewire Support is aware of an issue with Deployments in the AMER and EMEA regions. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

Posted Dec 01, 2022 - 17:40 UTC

This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA) and INSURANCESUITE PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA).