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Posted Oct 06, 2022 - 15:38 UTC
Resolved
This incident has been resolved.
Posted Sep 21, 2022 - 22:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 21, 2022 - 17:41 UTC
Update
Testing the fix in the staging environment.
Posted Sep 21, 2022 - 17:10 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 21, 2022 - 16:41 UTC
Investigating
We are currently investigating the issue. Guidewire engineers confirm that the backups are present, but not visible to customers in Guidewire Cloud Console NPE.
Posted Sep 21, 2022 - 16:20 UTC
This incident affected: INSURANCESUITE NON PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA).