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Customers Cannot Create New or See Previous Database Backups in GCC NPE
Incident Report for Guidewire
Resolved
This incident has been resolved.
Posted Sep 21, 2022 - 15:33 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 21, 2022 - 10:41 PDT
Update
Testing the fix in the staging environment.
Posted Sep 21, 2022 - 10:10 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 21, 2022 - 09:41 PDT
Investigating
We are currently investigating the issue. Guidewire engineers confirm that the backups are present, but not visible to customers in Guidewire Cloud Console NPE.
Posted Sep 21, 2022 - 09:20 PDT
This incident affected: NON PRODUCTION ENVIRONMENTS (USA, CANADA, EMEA).